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Mercedes-Benz of Orlando

Maitland, FL

Overview
Reviews
4.6
541 Reviews
Since opening our doors over 45 years ago, many of our customers have returned time and time again to purchase, lease and service their luxury automobiles here at Mercedes-Benz of Orlando in Maitland. One of the primary reasons for this loyalty is the 500 years of combined Mercedes-Benz experience represented by our Parts, Service and Sales teams. At Mercedes-Benz of Orlando in Maitland, we know that driving a Mercedes-Benz is an exciting experience, and we are just as excited to have you as a member of the Mercedes-Benz family. Please stop by to visit our newly renovated and expanded sales showroom. It truly represents the fine quality that you expect from Mercedes-Benz. We look forward to seeing you, soon!
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810 North Orlando Avenue

Maitland, FL

32751

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Showing 541 reviews

November 01, 2023

Over all had a very good experience at the dealership. Came in thinking of a price and they were able to accommodate without all the back-and-fourth of the usually car business. More

by johngrzybala
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al
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Nov 03, 2023 -

Mercedes-Benz of Orlando responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 30, 2023

My family has been using this dealership for 19 years…it feels like coming home and not a chore to be there. More

by maggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hertz
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Nov 02, 2023 -

Mercedes-Benz of Orlando responded

Hello Maggie, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Orlando. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

October 30, 2023

I was great to be applicated, and with great service. The service was above the rest. More

by Navy Seabee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maecis
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Nov 02, 2023 -

Mercedes-Benz of Orlando responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 28, 2023

Happy dealing with this dealer. The service was great, and my issues with my vehicle were resolved. More

by adr9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Have no names
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Nov 01, 2023 -

Mercedes-Benz of Orlando responded

Hi, thank you so much for the positive review! If you need more help, our team is available to talk -- safe travels!

October 27, 2023

I absolutely love the staff at this dealership I wouldn’t go to another MB dealer for Purchase Or service More

by timariandtiff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raphael Peña
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Oct 28, 2023 -

Mercedes-Benz of Orlando responded

Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 23, 2023

Very happy dealing with this dealer. Manny resolved the issues and I'm very happy with the vehicle. Would recommend this dealership to anyone More

by jhb317
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny Reinat
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Oct 24, 2023 -

Mercedes-Benz of Orlando responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Orlando and we hope to be of service again in the future.

October 23, 2023

The staff is amazing here. Everyone is so friendly and helpful. I highly recommend them! More

by stephen.marro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Oct 25, 2023 -

Mercedes-Benz of Orlando responded

Hi Stephen, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Orlando! If you need more help, our team is available to talk -- safe travels!

October 22, 2023

I have been coming here for years and my service writer Raffie has always taken excellent care of my car. Alway polite and very professional More

by Dan R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raffie
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Oct 24, 2023 -

Mercedes-Benz of Orlando responded

Hi Dan, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Orlando. Until the next time we meet, take care!

October 04, 2023

This was my annual service experience and received great service provided by Chris Vasquez at MB-Maitland, FL - thank you ! More

by Sarfraz Ahmad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vasquez
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Oct 05, 2023 -

Mercedes-Benz of Orlando responded

Hi, we appreciate you taking the time to leave us a response, Sarfraz! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 10, 2023

For a premium brand like Mercedes-Benz, my experience at the Orlando dealership was deeply unsettling. I found the practices of the sales staff to be both unethical and untrustworthy. Having prior agreement More

by ggomesvix
Recommend Dealer
No
Employees Worked With
Kyle and Edmund
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Sep 14, 2023 -

Mercedes-Benz of Orlando responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (407) 680-0784 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Sep 14, 2023 -

ggomesvix responded

I genuinely hoped that my initial outreach would lead to a resolution. However, your response, or lack thereof, indicates a seeming disinterest in addressing the issue. Despite emailing the general manager the very next day and providing my contact information, I've yet to receive any form of acknowledgment or apology. If the intention was truly to rectify the situation, a simple phone call or email would have sufficed. This silence leads me to believe that such behavior might be condoned by the management. Regardless, I am drafting an official complaint to Mercedes-Benz USA headquarters. I am confident they would not endorse such practices within their dealership network.

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