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Mercedes-Benz of Orlando
Maitland, FL
540 Reviews
Since opening our doors over 45 years ago, many of our customers have returned time and time again to purchase, lease and service their luxury automobiles here at Mercedes-Benz of Orlando in Maitland. One of the primary reasons for this loyalty is the 500 years of combined Mercedes-Benz experience represented by our Parts, Service and Sales teams. At Mercedes-Benz of Orlando in Maitland, we know that driving a Mercedes-Benz is an exciting experience, and we are just as excited to have you as a member of the Mercedes-Benz family.
Please stop by to visit our newly renovated and expanded sales showroom. It truly represents the fine quality that you expect from Mercedes-Benz. We look forward to seeing you, soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 540 reviews
April 12, 2012
My expirience with this rami ajib was very delightfull and i would definetly recommend him to anybody that would ask me. He understood what i wanted and and dint stop until he met all my needs as far as t and i would definetly recommend him to anybody that would ask me. He understood what i wanted and and dint stop until he met all my needs as far as the car and payment arrangements. He was very friendly and very professional. I would like to thank him for making my expirience here at mercedes a very confortable one bacuase this is my fist medcedes that i get. Thank U. More
by minerva mederos
Employees Worked With
Rami Ajib
April 09, 2012
This is the 2nd car I am buying from Rami and I wouldnt think of going to another dealer/salesman in Orlando. Rami is courteous and fair, and works really hard to make his customers happy. He is also intui think of going to another dealer/salesman in Orlando. Rami is courteous and fair, and works really hard to make his customers happy. He is also intuitive and helped me overcome any buyer hesitation. He is an excellent and knowledgeable salesman and I would recommend him highly to my friends and family. More
by saimajam
Employees Worked With
Rami Ajib
April 06, 2012
I own a 2012 C63 AMG Coupe (with the AMG Development Package. A few weeks ago, I decided to take my C63 to the nearest AMG Performance Center in Maitland, Florida (Mercedes-Benz of Orlando), for the 1,8 Package. A few weeks ago, I decided to take my C63 to the nearest AMG Performance Center in Maitland, Florida (Mercedes-Benz of Orlando), for the 1,875 miles differential oil change service. I also needed some warranty work done to the weather strip on the right-side door. To avoid multiple trips to complete the service (I live 45 miles from the dealer, about 1-hr drive one-way), I scheduled a service appointment specifically indicating that I needed a new weather strip for the right-side door, as well as the 1,875 differential oil change. When scheduling the appointment, the service department noted all my personal and vehicle information, including the VIN of the car. Unfortunately, no one at the Mercedes-Benz of Orlando listened to my service requests because when I arrived for my scheduled appointment, I was told that they had to order the weather strip. Strike one. During the conversation with my Service Advisor, Mike Shattuck, it was apparent that he was not familiar with the 1,875 miles (or 2,000 miles) differential oil change. I found his lack of knowledge strange since this was – supposedly - an AMG Performance Center. Nevertheless, in order to avoid any further misunderstandings, I agreed to have the differential oil change postponed and gave my Service Advisor, Mike Shattuck, a list of the parts needed for the Differential Oil change according to the Mercedes-Benz Service Bulletin: (a) 2 new drain/fill plugs, Part # A001 990 23 17, and (b) 3-4 500ml bottles of Synthetic Differential Oil, Castrol SAF-XJ 75w-140, Part # A001 989 52 03 10. Just to make sure, I asked my Service Advisor, Mike Shattuck, to staple the handwritten list of parts to the work order. My second appointment was scheduled for a week later. And so, 3.5 hours later I was back home without any service done on my car and a completely wasted work-morning/afternoon. About 10 days later, I returned with my car to the Mercedes-Benz of Orlando for appointment No. 2. After waiting 2.5 hours, my Service Advisor, Mike Shattuck, informed me that the service had been completed. The work order reflected that the weather strip had been replaced and that the differential had been serviced with the appropriate Castrol Differential Oil. However, the drain/fill plugs had not been replaced as per the Service Manual. I challenged Mike Shattuck on this issue and he confirmed that the mechanics had not replaced the plugs and – worst of all - that they did not have them in stock. I was shocked. Strike two. After all, I had handfed my Service Advisor, Mike Shattuck, with a list the parts needed for the service about 10 days earlier. I could not understand why Mercedes-Benz of Orlando was – once again – not prepared to completely fulfill my service requests. Mike Shattuck accurately noticed my disappointment and asked me to give him another opportunity to “make it right.” Reluctantly, I said “okay.” Mike Shattuck told me he was going to order the drain/fill plugs right away, and we scheduled appointment No. 3. Just to make sure I did not waste another day dealing with this oil change, I told Mike to call me if the parts ordered did not arrive in time for appointment No. 3. “Of course…” Mike said. And so, 4.5 hours later I was back home with an incomplete service, another wasted work-morning, and appointment No. 3 scheduled to get my drain plugs. Two days later, April 6, 2012, I drove for the 3rd time to the Mercedes-Benz of Orlando. Shortly after arriving at the dealership my car was taken away by a technician, and I went to the Customer Lounge to wait. An hour lapsed while I waited. Finally, Mike Shattuck came into the Customer Lounge to inform me that the drain/fill plugs had not arrived! Strike three. According to Mike, they were “stuck somewhere in Texas.” I tried my best to contain my anger and frustration. I failed. I could not believe that anyone would have such lack of respect for another person’s time and patience – forget about the fact I was a paying customer! I am referring to basic social and human relations skills. I asked to speak to Ed Taylor, the Service Department Manager at the Mercedes-Benz of Orlando. I will not go into the details of our conversation, but you can always contact Ed Taylor at (321) 436-4352 for the particulars. I also tried to contact Bob Barryhill – The General Manager – but I haven’t been successful so far. And so, 3.5 hours later, I find myself back home drafting this review, with an incomplete service and another completely wasted work-morning. When I ordered/purchased my 2012 C63 AMG I was promised a great car and, more importantly, “exceptional customer service.” That was the bargain. Mercedes-Benz would take my money and in return they would deliver a car and “exceptional customer service.” I paid in full, thus keeping my end of the bargain; Mercedes-Benz, on the other hand, has failed to deliver reasonable customer service (much less “exceptional customer service”) on three consecutive occasions. In my business, the foregoing is commonly known as breach of contract; on the streets it is simply known as crappy service. The motto of the Mercedes-Benz Service Department is “The Right Service. Right Now.” In the email I received from the dealer, the motto is "Fixed Right the First Time Guarantee." Seriously? I can objectively say that the service performed on my C63 was “The Wrong Service, Right Now” or “The Right Service, Eventually – If You Keep Trying.” Three (3) service appointments and about 11 hours of my personal time was insufficient to complete the first, very basic, scheduled service on my 2012 C63 AMG. How many more times will it take? Is this Mercedes-Benz's SOP? Will Mercedes-Benz compensate me for the 11 hours I wasted when I could have been in my office practicing law for a generous rate per hour? More
by msimoes2
Employees Worked With
Mike Shattuck, Ed Taylor
April 03, 2012
Just a sincere thank you to Mr. Frank Whitton and Yvette Lookhoff for the very professional way they took care of us with our purchase of an '09 E350. We called from an online ad and Frank went to work for Lookhoff for the very professional way they took care of us with our purchase of an '09 E350. We called from an online ad and Frank went to work for us. We were not pleased with a different dealership we bought our '09 C350 from and we wanted to trade up to a larger size vehicle. You've earned our business and we will gladly recommend your dealership to our friends. Kindest regards, Bobby and Tammy Hunn Owners/ Bubba's MATTRESS OUTLET 929 S US Hwy 17-92 Longwood, Fl 32750 407.265.2337 More
by roberthunn
Employees Worked With
Frank Whitton, Yvette Lookhoff
April 02, 2012
Purchased a Certified 2012 Mercedes from Robert Owens and had a great experience. I purchased the vehicle sight unseen and Robert accurately described it along with providing good pictures. He also help ar had a great experience. I purchased the vehicle sight unseen and Robert accurately described it along with providing good pictures. He also help arrange transportation from FL to TX and the vehicle arrived on schedule. All paperwork was handles by fax, email, or FedEx to the sales process was very streamlined and simple. I would definitely deal with Robert again for my next vehicle purchase. More
by garysellers
Employees Worked With
Robert Owens
April 02, 2012
Have leased 4 cars from Frank over the past 10 years. We are always pleased with our experience. Mercedes makes a great product. That, combined with dealership professionalism are why we keep returning. are always pleased with our experience. Mercedes makes a great product. That, combined with dealership professionalism are why we keep returning. More
by Drhorowitz
Employees Worked With
Frank Whitton, Frank Whitton
April 02, 2012
Robert took care of me when I was shopping to get my first Mercedes. I call him by his first name because he was very personal and caring about my needs. He did not try and give me a cheap sales pitch. first Mercedes. I call him by his first name because he was very personal and caring about my needs. He did not try and give me a cheap sales pitch. He displayed outstanding integrity, and finished the sale within a couple of hours. After I purchased my vehicle and had a technical question two weeks later, he did not hesitate to go out to a similar vehicle to walk me through the process. If you are looking for a certified pre-owned Mercedes Benz, ask for Robert Owens. I promise that you will be satisfied with the outcome. More
by AJCLARK38
Employees Worked With
Robert Owens
April 01, 2012
We were very satisfied with the care that we received when buying our smart car. Robert was extremely helpful and guided us through the process and was able to make us a deal. I would highly recommend when buying our smart car. Robert was extremely helpful and guided us through the process and was able to make us a deal. I would highly recommend him and the dealership to anyone looking into buying a smart car or mercedes. Thanks again. More
by macmillk
Employees Worked With
Robert Owens
April 01, 2012
I purchased this car online. Robert described the car very accurately. He provided pictures in advance. He was timely in his responses. He was a great help getting all the paperwork sent to me and ensuri very accurately. He provided pictures in advance. He was timely in his responses. He was a great help getting all the paperwork sent to me and ensuring that the car got on the transport without any issues. From the day I paid for the car to the day it arrived from Florida to Massachusetts was only 6 days. Thats great! More
by jspbtown
Employees Worked With
Robert Owens
March 30, 2012
Robert gave a good run down of the vehicle, and spent the time to answer questions and let me decide my options. He did not do the high pressure sales tactics you find with other dealers. He then went out o time to answer questions and let me decide my options. He did not do the high pressure sales tactics you find with other dealers. He then went out of his way to help with a time deadline I was in, to get my new vehicle shipped from another dealer and got it so I could be on my way and not miss my appointment. More
by yappyfox
Employees Worked With
Robert Owens
