Mercedes-Benz of Orlando

The customer service from the entire team was fabulous! Starting with the sales specialist’s, Claudia, welcoming smile, which made me feel great 😁 she is very professional and well versed in everything Me Starting with the sales specialist’s, Claudia, welcoming smile, which made me feel great 😁 she is very professional and well versed in everything Mercedes-Benz. Then the sales manager, Edmund, made the numbers I wanted happen, which made me feel as though he really wanted my business. Finally the finance manager, Victor, took care of all my finance needs and provided all the incentives available on this beautiful vehicle. It was a pleasure working with them and I will refer all my family, friends, and colleagues! More

I love the service department, and Rafael Pena has taken great care of me for many years now! great care of me for many years now! More

Please stay away from this location! They are trying to sell and charge you more for the services. They are not very honest! Be Careful and caution! Trust me! The first time when i ca They are trying to sell and charge you more for the services. They are not very honest! Be Careful and caution! Trust me! The first time when i came there, i have an incorrect tire pressure and I told them that i want to check and correct it for me and after that they can’t do anything for me and when i left there and I noticed that they were stolen and missing 4 tire air caps. This is the second time i came there and i want to do some recall services and they told me that they don’t have car loan for me and they want me to do extra services cost more than 1,300 + oil change will be almost 400 without reset system (OMG ripe off people) i told them that i have the warranty services which I bought the extra packages to cover for all the services with all the Mercedes Benz company. They told me that i don’t have that package in the system, so i told them that i will bring the warranty paper and i want to resechedule for next time. After i left 2 minutes and all of these below are appering in my screen system, so i came back and ask them what is going on with my car and I requested them that i want to meet and talk to the manage and The service guy was lying that his manager was Michael Hertz, and he told me that I have to do the services and nothing they can’t do. They were not care about customer. I dont want they treat and cheat with customer like that. Thank you. More

We had an unexpected problem with our 1999 SLK230. Being new to the area we were not familiar with dealerships in the area. We were able to drop the car at Mercedes-Benz of Orlando after learning th Being new to the area we were not familiar with dealerships in the area. We were able to drop the car at Mercedes-Benz of Orlando after learning that one of their Service Technicians was qualified to work on older models. The problems were complicated by the age of the car, i.e., difficult to locate parts, but this was accomplished and this was much appreciated. While at the dealership another major problem was identified and repaired, which likely avoids trouble in the future at an inconvenient time and place. Overall, we were very pleased with the service we received and when we need service on our 2017 GLE350 we will take it to this dealership. More

My experience here has always been pleasant. My service tech Mike is honest and really cares. What he did for us this time was a huge blessing. We are incredibly grateful. . My service tech Mike is honest and really cares. What he did for us this time was a huge blessing. We are incredibly grateful. . More

Thank you very much Mr. Marcus Diaz for your superb service & excellent customer service. You always give the best advise to me & always exhibit your professionalism & exper Marcus Diaz for your superb service & excellent customer service. You always give the best advise to me & always exhibit your professionalism & expertise whenever I’m at your dealership. Good luck & more power to you. More

If you’re a busy professional, this is the car dealership for you. No games, just efficiency into getting to into the car you want. for you. No games, just efficiency into getting to into the car you want. More

Mercedes Benz of Maitland is my favorite dealership. Every member of management and staff are helpful polite and great! I have been a customer for over 20 years and they treat everyone fairly and wit Every member of management and staff are helpful polite and great! I have been a customer for over 20 years and they treat everyone fairly and with deep respect and care More

I was very pleased with all I dealt with while buying my new Mercedes S 500. This was a pleasant buying experience, and I will return for my next car purchase. new Mercedes S 500. This was a pleasant buying experience, and I will return for my next car purchase. More

My service advisor Ray was terrific, but I want you to know how incredibly horrific my experience was with Mercedes' third-party service when I got a flat tire and had to wait THREE HOURS for a tow truck know how incredibly horrific my experience was with Mercedes' third-party service when I got a flat tire and had to wait THREE HOURS for a tow truck (to the dealer a half mile up the street). What was infuriating was that I cycled through five tow companies -- each one would accept the tow, wait 20-30 minutes, cancel the tow, and then I was put back in the queue where this cycle was repeated. NOT a Mercedes-quality experience. So bad in fact, that I will continue to tell every Mercedes owner I know NOT to use it and every non-Mercedes owner I know to think twice before buying a Mercedes. PLEASE FIX THIS!! More