Mercedes-Benz of Orland Park

Horrible and Incredibly Unprofessional I had a horrible experience at this dealership. Literally they are the worst. My lease for my GLK was coming to an end so I went there to look at the I had a horrible experience at this dealership. Literally they are the worst. My lease for my GLK was coming to an end so I went there to look at the new cars. They sold me on all the benefits of the GLA. All lies! ALL LIES! The car drives like a Tonka Toy. It's a complete piece of crap. I went back today (less than 36 hours after leasing the GLA) and they refused to let me out of the deal. In fact, after 3 hours Nick (the sales manager) approached me and said he had an amazing compromise that he knew would make me happy! Are you all ready for this? He offered to sale me back my GLK for an additional 1,000 down and I would only have to pay an extra $120 a month. I can't even make this stuff up! It was an awful, horrible experience. You would think a brand like #Mercedes wouldn't even make a car like that...here's to counting down the next 36 months of this lease. I will make it a point to deter any customers from experiencing the awfulness of these people. A note to the staff, you should sell products customers want to live without not force deals on them to get rid of lousy inventory. More

Great experience with Nick Garvey Nick Garvey is very polite, knowledgable and a great communicator. I don't think I will very buy another car from anyone else but Nick Garvey! Thanks Nick Garvey is very polite, knowledgable and a great communicator. I don't think I will very buy another car from anyone else but Nick Garvey! Thanks for all your help Nick! More

Great Dealership! Thank you, Nick Garvey! Great purchase experience! They treat us like family! I highly recommend you visit Nick Garvey at this dealership. No press Thank you, Nick Garvey! Great purchase experience! They treat us like family! I highly recommend you visit Nick Garvey at this dealership. No pressure, just great experience! More

Great buying experience. Nick Garvey is an awesome salesperson! He was really knowledgeable about Mercedes and all of the systems. Nick took the time to come to my home to sho Nick Garvey is an awesome salesperson! He was really knowledgeable about Mercedes and all of the systems. Nick took the time to come to my home to show me how everything worked and to help me set everything up on my car. I highly recommend Nick and Mercedes of Orland Park. More

Excellent Service! Nick Garvey is an exceptional salesperson! He has a great personality, and was super knowledgeable about the type of Mercedes I wanted. He was able to Nick Garvey is an exceptional salesperson! He has a great personality, and was super knowledgeable about the type of Mercedes I wanted. He was able to deliver the exact make/model and color, while keeping me within my requested price range. Nick made the process very easy, and set everything up on my car prior to me leaving including my bluetooth connection. He also offered me a another date of my choice for a personal tutorial to go over my vechicle if i had any additional questions. I was extremely impressed that I have met a salesperson I can always refer, and do business with in the future! More

Service at Mercedes-Benz of Orland Park Went in for 1 year service. Entire service experience was friendly, prompt, and efficient. Great dealership to buy a Mercedes and have service done Went in for 1 year service. Entire service experience was friendly, prompt, and efficient. Great dealership to buy a Mercedes and have service done with! More

Definitely recommend! I am now the second family member in my family to purchase a car from this dealership! I couldn't be happier with my car and my overall experience! I am now the second family member in my family to purchase a car from this dealership! I couldn't be happier with my car and my overall experience! More

owner Dave Nocera I can not believe what a down to earth and people friendly person this guy is!! Mind you he is the owner and you would never know it. You will think t I can not believe what a down to earth and people friendly person this guy is!! Mind you he is the owner and you would never know it. You will think that you have known him for years. I am blown away by the way he carries himself. I would have never thought this is possible and I am writing a review which I typically never do but this guy deserves much much respect!!!!! More

Buying a used car Used car manager by the name Daniel is a the crook and a liar they showing you the list of the options on a car and then are missing Used car manager by the name Daniel is a the crook and a liar they showing you the list of the options on a car and then are missing More

Terrible I purchased a "Certified" ML 350 from Mercedes Benz of Orland Park. We were so excited when we purchased the car and felt we made the right decision I purchased a "Certified" ML 350 from Mercedes Benz of Orland Park. We were so excited when we purchased the car and felt we made the right decision because it was a "Certified" vehicle. That feeling did not last long. We had to take the vehicle in for service 5 times in less than a year of ownership. The average amount of time the vehicle was being serviced was 6 days and 40% of the time, the vehicle was making the same noise we brought it in for!!! After months and months of taking this "Certified" vehicle in, we had had enough and were concerned with the long term reliability of this "Certified" vehicle. Our warranty was due to expire in a few months, and since MB of OP wouldn't take the car back, we decided we needed, and I stress NEEDED to purchase an extended warranty. When I discussed the ongoing issues about the vehicle with Sales Manager Wilson Rogers, the goal was to work something out to offset the issues we had experienced. Since they wouldn't take the piece of junk back, my hope was to work out some sort of deal to offset the full cost of the extended warranty. MB of OP reached out to MB USA and said, sorry, we won't help you out. But what we will do, is compensate you one payment for the time the vehicle was in the shop. I was not happy about their solution, but what can I do - it is what it is. Here's where it gets even worse. Since I was not happy withe resolution, MB USA decided to do nothing. You read that right, MB USA decided to do NOTHING! When I discussed this with MB OP, they too said they would do nothing. MB of OP kept pushing this back to MB USA but they fail to realize THEY were the ones who "Certified" the vehicle, THEY were the ones we purchased the vehicle from, THEY were the ones or serviced the vehicle, but since we were unhappy with constantly taking the car in and the offer of compensation - remember, I never rejected the offer, it was not what I was looking for - both MB USA and MB of OP decided to do nothing. NOTHING!!!!!! "The Best or Nothing..." I guess it is the nothing option... MB USA and MB of OP SUCK!!!!! BIG TIME!!! More