Mercedes-Benz of Orland Park

I’ve had this one advisor twice once at my very first service visit and more recently. The name is Dominic. He’s very aggressive and not professional. He doesn’t listen to the customer and he’s rushes. H service visit and more recently. The name is Dominic. He’s very aggressive and not professional. He doesn’t listen to the customer and he’s rushes. His attitude is not professional nor is his approach. The first time I didn’t say anything about his aggressive, nasty attitude and unprofessional approach with the my initial call/visit. Please monitor his calls because he has a very arrogant way that carries himself while representing Orland Park BenZ. I wouldn’t recommend him and I probably wouldn’t come to Orland Park BenZ if it was one closer to me. Joe Kronan attempted to smooth the situation out and was professional and kind the way he handled the situation once he took over for Dominic. More

This rate is for the mechanic/ service department. Good service with professional service Tim thanks to him and to all the team at the service department Good service with professional service Tim thanks to him and to all the team at the service department More

Dawson was excellent, very friendly and personable. My service was done quickly and I had a complimentary coffee. My service was done quickly and I had a complimentary coffee. More

Mike salesperson made me feel exceptional I was pleased, James finance department was thorough with paperwork and the shop explained my vehicle from front to back I highly recommend this dealership outstand James finance department was thorough with paperwork and the shop explained my vehicle from front to back I highly recommend this dealership outstanding job this will be my dealership for years to come . More

Always Great Service! Keeps me posted on any issues and work progress. Very easy to get appointments scheduled around my work schedule. Everyone very helpful and friendly. Keeps me posted on any issues and work progress. Very easy to get appointments scheduled around my work schedule. Everyone very helpful and friendly. More

The service was not what I expected. It was disappointing. I made an appointment that was suppose to be 1 hour and 30 minutes. They took my car late and It was a three hour wait. I was n It was disappointing. I made an appointment that was suppose to be 1 hour and 30 minutes. They took my car late and It was a three hour wait. I was never offered a transport home even after I made them aware I had other plans. It was a clear disregard for my time and a huge inconvenience. Clearly they over booked. Although my rep was kind it was not a good experience at all. Truly disappointed in the lack of elegance and class. More

The service was very good as well as on time my service representative explained what was done as well as what needed to be done. representative explained what was done as well as what needed to be done. More

Courteous and kept me informed during the service process. Price paid was as discussed prior to arrival. process. Price paid was as discussed prior to arrival. More

Very good service so with Dominick service advisor two thumbs up, I feel that my car is back to like a new again…. thumbs up, I feel that my car is back to like a new again…. More

Outstanding customer service. My service advisor Dariusz was caring, knowle and right on timelines. Excellent dealership. My service advisor Dariusz was caring, knowle and right on timelines. Excellent dealership. More