Mercedes-Benz of Orland Park

Vehicle was in for with appointment from 12/18/24 until 12/30/24 for sunroof shade opened on it's own when driving and that wasn't fixed. Was told that's normal. Also took for noise coming from driver side 12/30/24 for sunroof shade opened on it's own when driving and that wasn't fixed. Was told that's normal. Also took for noise coming from driver side mirror while driving causing a whistling creeking sound was told they took it apart and lubricated and that caused the paint to fade so they "ordered a new assembly", took 4 days for them to put truck together and finally got it back and literally the same exact noise even worse, my g63 was there for 12 days for absolutely nothing, no progress no fixing absolutely nothing. Spoke with Tim my service advisor and told me that it was "normal". This is my third G63 and it's defiantly not normal noise. I guess saying it's normal is the norm when something isn't fixed. As far as the communication goes, it was just as bad. It would take voicemail after voicemail to get my service advisor to eventually call me back. Definitely a waste of time. More

Dawson‘s Service was nothing less than superb. He explains everything and make sure every detail is taken care of . You are heard and seen. He explains everything and make sure every detail is taken care of . You are heard and seen. More

I’ve had this one advisor twice once at my very first service visit and more recently. The name is Dominic. He’s very aggressive and not professional. He doesn’t listen to the customer and he’s rushes. H service visit and more recently. The name is Dominic. He’s very aggressive and not professional. He doesn’t listen to the customer and he’s rushes. His attitude is not professional nor is his approach. The first time I didn’t say anything about his aggressive, nasty attitude and unprofessional approach with the my initial call/visit. Please monitor his calls because he has a very arrogant way that carries himself while representing Orland Park BenZ. I wouldn’t recommend him and I probably wouldn’t come to Orland Park BenZ if it was one closer to me. Joe Kronan attempted to smooth the situation out and was professional and kind the way he handled the situation once he took over for Dominic. More

This rate is for the mechanic/ service department. Good service with professional service Tim thanks to him and to all the team at the service department Good service with professional service Tim thanks to him and to all the team at the service department More

Dawson was excellent, very friendly and personable. My service was done quickly and I had a complimentary coffee. My service was done quickly and I had a complimentary coffee. More

Mike salesperson made me feel exceptional I was pleased, James finance department was thorough with paperwork and the shop explained my vehicle from front to back I highly recommend this dealership outstand James finance department was thorough with paperwork and the shop explained my vehicle from front to back I highly recommend this dealership outstanding job this will be my dealership for years to come . More

Always Great Service! Keeps me posted on any issues and work progress. Very easy to get appointments scheduled around my work schedule. Everyone very helpful and friendly. Keeps me posted on any issues and work progress. Very easy to get appointments scheduled around my work schedule. Everyone very helpful and friendly. More

The service was not what I expected. It was disappointing. I made an appointment that was suppose to be 1 hour and 30 minutes. They took my car late and It was a three hour wait. I was n It was disappointing. I made an appointment that was suppose to be 1 hour and 30 minutes. They took my car late and It was a three hour wait. I was never offered a transport home even after I made them aware I had other plans. It was a clear disregard for my time and a huge inconvenience. Clearly they over booked. Although my rep was kind it was not a good experience at all. Truly disappointed in the lack of elegance and class. More

The service was very good as well as on time my service representative explained what was done as well as what needed to be done. representative explained what was done as well as what needed to be done. More

Courteous and kept me informed during the service process. Price paid was as discussed prior to arrival. process. Price paid was as discussed prior to arrival. More