Mercedes-Benz of Orange County

I really appreciate what my dealer have done. Great service and great conversation and he is still checking on me to see how I’m doing with my new car. service and great conversation and he is still checking on me to see how I’m doing with my new car. More

I was towed into their dealership from the NYS thruway on June 30, 2021 around 1pm in the afternoon. My 2020 Mercedes A220 with approximately 18,000 miles had overheated. After waiting approximated 2.5 hrs June 30, 2021 around 1pm in the afternoon. My 2020 Mercedes A220 with approximately 18,000 miles had overheated. After waiting approximated 2.5 hrs, I was advised that my vehicle wouldn't be ready that day. I let my service advisor know I was 125 miles from home and requested a loaner vehicle while my warranty work was being completed. After speaking with her boss I was advised that no loaners were available but a rental car was arranged thru Enterprise in Wappinger Falls and this would be covered in full thru the Mercedes trip interruption program provided it was less than $300 per day. I verified this on the Mercedes website, so I agreed. I was shuttled to the rental car office where I received the last available vehicle. The next day I called an was advised the thermostat had failed on my vehicle, the part had to be ordered because holiday weekend my car would not be ready until Monday, 7/5 . I contacted the dealership again on 7/5 and was advised my vehicle repair was not complete and it would be available the next day on 7/6 (6 days from when I was towed in). I returned my rental car & returned to your dealership on 7/6 to pickup my vehicle. I submitted my the rental car receipt at that time. I received a call from my service advisor advising I would only be reimbursed for 3 days towards my rental car as the trip interruption program has a 3 day limitation. I have multiple issues with: 1. I was not advised of the 3 day limitation when I was told about the trip interruption service, if I was aware I would not have agreed to renting a car & I would have insisted on a loaner vehicle 2. I verified the trip interruption on the Mercedes website & once again there is no mention of a 3 day limit, it does mention the $300/day limit 3. It took the dealership 6 days to replace a thermostat, seems like an excessive amount of time to replace a thermostat. Reached out to the Client Relations Manager and I was advised they had made their decision. I realize I was traveling and they are not my home dealership, but I feel mislead into an outcome that ultimately 1) left me using my AAA to tow my vehicle in for warranty service 2) Was sent home in a rental car and had to make a 250 mile round trip (including tolls) to pickup my vehicle. 3) I was without my vehicle for 6 days for a simple thermostat repair and ultimately 4) I am now being told I have to pay 1/2 the rental cost for warranty service when I was advised the rental would be paid in full and when a loaner vehicle should have been provided at no cost More

The Mercedes Benz of Orange County Salesman Mike and the Service and Parts Department has made my experience with my first MB an exhilarating and fun experience. I love my first MB. The quality of the car i Service and Parts Department has made my experience with my first MB an exhilarating and fun experience. I love my first MB. The quality of the car is like no other. I feel safe, comfortable, and smooth in my new GLC 300. Mike explained everything about the vehicle and my options since I also had a trade-in. I just had my first service for my car, and not only was I in and out quickly, but the personnel in the service department offered me coffee, tea, or water to make my waiting as stress-free as possible. There was a nice waiting area where I can work or read. Thank you for the hospitality and the quality of the service. I have owned many cars, and MB of Orange County has been the most friendly, professional, and honest car dealership I have ever experienced. Thank you! More

Mercedes Benz of orange country is exceptional when it come to service in every aspect from sales department to service department to reception. Everyone goes out of their way to satisfy the customer and come to service in every aspect from sales department to service department to reception. Everyone goes out of their way to satisfy the customer and fulfill their obligations and promises as a dealership. They are top notch. More

Thomas Tzimoulis & Orange County Mercedes Thank you Thomas Tzimoulis Greeted Me when i came into the dealer & showed me the Brand new 2020 GLE he took his time to show me all the new features on the tru Thomas Tzimoulis Greeted Me when i came into the dealer & showed me the Brand new 2020 GLE he took his time to show me all the new features on the truck and worked very hard to get me a great deal if your in the market for a new car this is the man to see thanks again More

Very good car buying experience My wife and I purchased a car here recently. The whole experience was very smooth, and we left with a car the same day we came in. We received a g My wife and I purchased a car here recently. The whole experience was very smooth, and we left with a car the same day we came in. We received a good and fair price on our trade in, and the vehicle we purchased also was priced very good. I would recommend this dealership. More