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Mercedes-Benz of Ontario - Service Center
Ontario, CA
681 Reviews
Today:Open today 7:00 AM - 7:00 PM
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681 Reviews of Mercedes-Benz of Ontario - Service Center
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May 19, 2022
Always a pleasant experience when I leave my car at MB Ontario for service. The staff, my Advisor Mike Doehla and my Express Advisor Bailey Mitchell are always very polite, helpful, knowledgeable and frie Ontario for service. The staff, my Advisor Mike Doehla and my Express Advisor Bailey Mitchell are always very polite, helpful, knowledgeable and friendly. Recommend MB Ontario for your service and new car needs. More
by Shawna
Employees Worked With
Mike Doehla, Bailey Mitchell
March 08, 2022
Mike has been working with me and my family for over 20 years. He is very knowledgeable and helpful in advice to the customers. I recommend him as your service advisor 👍🏾🙏🏾 years. He is very knowledgeable and helpful in advice to the customers. I recommend him as your service advisor 👍🏾🙏🏾 More
by apostleklc
Employees Worked With
Mike Doehla
February 11, 2022
DO NOT purchase a vehicle from this dealership, especially if you plan on having it serviced there. Purchased a brand new Mercedes Cabriolet with a rear window that gets stuck and doesn’t consisten especially if you plan on having it serviced there. Purchased a brand new Mercedes Cabriolet with a rear window that gets stuck and doesn’t consistently role up/down. They have had the car for over a month and have called us twice for follow up with the same song and dance of how they are contacting Mercedes Benz because they can’t figure it out. A WINDOW! On a NEW car! They have taken no accountability and blame “Mercedes Benz” and COVID. Aren’t you Mercedes Benz?! Unbelievable. Be forewarned. More
by tepidoadios
Employees Worked With
Ron Broussard
February 06, 2022
This service was to fix an issue that was not resolved by a prior visit. The whole service team did an excellent job in troubleshooting the issue and resolving it. The service advisor Phil Gibson made sure I a prior visit. The whole service team did an excellent job in troubleshooting the issue and resolving it. The service advisor Phil Gibson made sure I had a loaner as this issue took many days to troubleshoot and resolve and all the technicians who worked to resolve the issue including George did a great job and they made sure I was satisfied the issue was resolved before returning the car to me. I have not had such service in any other place. More
by p_ravinder
Employees Worked With
George was the technician who finally identified and resolve the issue., Phil Gibson
February 05, 2022
Poor service, the GM was not wearing a mask when speaking with customers, and offers no solution. Mercedes Benz should do a better job hiring. with customers, and offers no solution. Mercedes Benz should do a better job hiring. More
by patrickjb
Employees Worked With
Ted Moreno, Ted Moreno
December 05, 2021
My service experience was excellent. I needed a standard “Service A.” I declined some add-ons (wipers, nitrogen in tires) and used a discount to save $150. Drop off was easy, as was pick-up. As a bonus, my “Service A.” I declined some add-ons (wipers, nitrogen in tires) and used a discount to save $150. Drop off was easy, as was pick-up. As a bonus, my car was washed for free. My service agent was friendly as were all the employees I encountered. More
by Ozymandias
Employees Worked With
Phil Gibson
