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Mercedes-Benz of Ontario - Service Center
Ontario, CA
681 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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681 Reviews of Mercedes-Benz of Ontario - Service Center
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September 12, 2022
I want to take a moment to recognize James Grajeda and Eric Anaya from Mercedes-Benz service on an outstanding experience. My car would not shift out of first gear and the check engine light came on, whi Eric Anaya from Mercedes-Benz service on an outstanding experience. My car would not shift out of first gear and the check engine light came on, which now I know is referred to as "Limp home mode." I was able to tow my car to the dealership and Eric and James ensured that my car was received by them, without me having to take time out of my busy work day. They also kept me well informed of their inspection process, the source of the problem, and the action plan for resolution. When my car was ready and I arrived at the service center, I was greeted right away, offered a beverage and treated like a valued Mercedes customer. My car was washed and ready at the promised time when I arrived. I will definitely come here for any future needs. James and Eric exceeded my expectations and provided that world class Mercedes-Benz service the company is known for. More
by Alex
Employees Worked With
Eric Anaya, James Grajeda
August 30, 2022
Excellent experience at this dealership . My first time there and everything was perfect . Communication and scheduling was easy. My service rep was matzi who went above and beyond in custome My first time there and everything was perfect . Communication and scheduling was easy. My service rep was matzi who went above and beyond in customer service. More
by Deansadeddin
Employees Worked With
Amatziah Hunte
August 06, 2022
My car is always in good hands at Mercedes Benz of Ontario. Honest and professional are what they strive for. Matzi Hunte is very respectful of your time, patient, and detailed. I always trust I will Ontario. Honest and professional are what they strive for. Matzi Hunte is very respectful of your time, patient, and detailed. I always trust I will receive exemplary service from Fletcher Jones Mercedes Benz Ontario and I always do. More
by TBoK
Employees Worked With
Jalen Harlow, Amatziah Hunte
August 01, 2022
Excellent service. Very clean throughout the facility. The service technician was very polite and courteous. He made the experience very welcoming! I was really impress Very clean throughout the facility. The service technician was very polite and courteous. He made the experience very welcoming! I was really impressed with is attentiveness. He explained everything step by step. More
by Berpays
Employees Worked With
Amatziah Hunte
July 24, 2022
Ron Broussard provided excellent customer service. He was professional, knowledgeable, caring and went above and beyond his duties to assist me in my car problems. Thank you, Ron! He was professional, knowledgeable, caring and went above and beyond his duties to assist me in my car problems. Thank you, Ron! More
by M Lodoza
Employees Worked With
Ron Broussard
June 05, 2022
Christian is so awesome! He helps any way he can. He did all the leg work for me when my car keys were stolen and found the solution! I so appreciate Christian and his team! He helps any way he can. He did all the leg work for me when my car keys were stolen and found the solution! I so appreciate Christian and his team! More
by MsM
Employees Worked With
Mena, Mike Doehla, Tony Garcia, Christian Lopez
June 04, 2022
The reason my Ontario Mercedes Benz visits are consistently awesome is because of Phil Gibson. I’ve said it before , it’s worth saying again, Phil cares about me, the customer. He cares about the consistently awesome is because of Phil Gibson. I’ve said it before , it’s worth saying again, Phil cares about me, the customer. He cares about the product, Mercedes Benz. So, when things go a little south, lol! he handles it. I never worry, I just ask for Phil. Period. I’d also like to give a shout if thanks to Jalen Harlow, too. That young man is quick and attentive! Not just with me. I observe a lot. Lol! He’s on top of things. And thank you Mercedes for listening to your customers RE: your previously too- lengthy-surveys! Customers are busy, too! Thank you, Dr. Crenshaw More
by Dr. Crenshaw
Employees Worked With
Phil Gibson
