Mercedes-Benz of Ontario - Service Center

Excellent customer service. I will be using this dealer from now on. The facility was clean, easy to move around in and everyone was very pleasant. from now on. The facility was clean, easy to move around in and everyone was very pleasant. More

I continue to be amazed at the quality of service I receive at the Ontario dealership. In making this third service trip out yesterday, I thought surely they cannot continue to exude such tremendous e receive at the Ontario dealership. In making this third service trip out yesterday, I thought surely they cannot continue to exude such tremendous effort in achieving such excellent service. I am happy to say again, I was not disappointed. Gerald Corona is my service adviser and I would have no one else. His knowledge, patience, friendliness, flexibility and true concern for the client is immeasurable and incomparable with other dealerships I have visited in the past. I'm still trying to figure out he manages to remember all service requests as I always throw in a "few surprises" at the end and he manages to have my car returned to me with every last detail attended to......wow. To the Ontario dealership, I say "I am here to stay", and hope to be in the market for a new car, perhaps next year. Thank you sincerely for all the hard work, kindness and courtesies you and your entire staff extend..........Marsha Arsenian More

Part and service experience: Part and service experience: ======================================= 1) The part (tire) I purchased I am certain was overpriced at this dealership. Part and service experience: ======================================= 1) The part (tire) I purchased I am certain was overpriced at this dealership. I was not given enough reasons as to why that would be the case. I showed the representative similar tire on competitive website for my car, which was much less than what I was offered and still the representative did less to match it. He reduced I think around 10-20 dollars for me. Poor competitive service... 2) I have a discount card from Fletcher Jones for parts and I was told that it cannot be applied to this purchase. Why did you give me this card if I cannot use it for an expensive tire like the one I got? 3) I did get a car wash from the dealership because I am a preferred Fletcher Jones member but, repeatedly the car was unclean inside. I had to ask the valet guy couple of times so he can get it addressed. I am not sure why these programs are offered if customer cannot get the value out of it. I would rather not have them, then have them and feel that they don't work in the best interest of the customer. Overall, I think its a decent dealership but, there is no doubt I would think more than twice before going here again. More

For the last 5 years Mike has always taking excellent care of my cars, he always go the extra mile not only to make me feel special but to make it super convenience and easy to use his service. Thank care of my cars, he always go the extra mile not only to make me feel special but to make it super convenience and easy to use his service. Thank you Mike Juan More

The price for service came under the expected amount. Everyone at the dealership was extremely friendly and we were given a loaner vehicle to use while the car was being serviced. Everyone at the dealership was extremely friendly and we were given a loaner vehicle to use while the car was being serviced. More

We own two vehicles, S550 & GL450, and we have been more than satisfied...our expectations have been far exceeded with everything from the scheduling of service appointments and customer service of the more than satisfied...our expectations have been far exceeded with everything from the scheduling of service appointments and customer service of the greeters when you arrive to the ability to explain the details of service(s) being completed. We have found a standard of excellence in every aspect of the dealership from the front door to the cleaning crew that keep the facilities impeccably clean and comfortable. Amenities if you choose to wait for vehicle service are spot on and if you prefer to get in some shopping at Ontario Mills the staff will shuttle you over and back. The best part of our experience, Chris Hodgson, our service adviser. We recognize that customer service is a team effort but our Service Advisor, Chris Hodgson, is AWESOME! He is caring, genuine and informative. Thanks Mercedes-Benz of Ontario and Chris for raising the bar and winning our business again and again! More