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Mercedes-Benz of Ontario - Service Center

Ontario, CA

4.9
681 Reviews

681 Reviews of Mercedes-Benz of Ontario - Service Center

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April 05, 2017

Tony Garcia What can I say? If you want to come here, look for Tony! He's your man! He was very attentive to my car needs, answered all my questions and provid More

by Mercedesbenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Apr 10, 2017 -

Mercedes-Benz of Ontario responded

Hello, We appreciate your feedback about Tony. It is great to hear that he delivered exceptional service to you. Our team truly strives to always go above and beyond for all of our guests. With that being said, if we can be of any further assistance, we are happy to help! Sincerely, Heather Lewis Client Car Manager

March 29, 2017

Excellent customer service Gerald is the best! He always makes sure my car is taken care of and makes sure I am taken care of! He is amazing! More

by Britt89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
Apr 06, 2017 -

Mercedes-Benz of Ontario responded

Hi Britt89, Thank you for your feedback about Gerald. We are thrilled to hear that he treated you with the utmost care. If we can be of any further assistance, please don't hesitate to reach out. Best, Heather Lewis Client Care Manager

March 24, 2017

Excellent took care of all my everything I requested Service was excellent I also had a AMG rim fixed it came out perfect Huu Vnong took great care of me and answered all questions I had. More

by sc80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Huu Vnong
Mar 28, 2017 -

Mercedes-Benz of Ontario responded

Hello Sc80, Thank you for taking the time to share your feedback. We are delighted to hear that Huu treated you with the utmost care. If we can be of any future assistance, our team is happy to help. Best, Heather Lewis Client Care Manager

February 02, 2017

Excellent customer service Gerald provided me with excellent customer service when I brought my ML350 for servicing and went beyond my expectations. He was very accommodating an More

by marjie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
Feb 03, 2017 -

Mercedes-Benz of Ontario responded

Hello Marjie, Thank you for taking the time to share about your recent service visit with us. It is great to hear that Gerald and the rest of our team provided you with exceptional service. We truly strive to provide the utmost care to all of our guests. Should you need any further assistance in the future, please don't hesitate to contact us. Kind Regards, Heather Lewis Client Care Manager

January 29, 2017

Excellent customer service with Chris Since I brought my car 2014 Chris has always been there for me and my family ( Dad brought a car within one mth ) He like family to us and takes care More

by Cynthia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse , Chris Hodgson, Gerald Corona
Feb 01, 2017 -

Mercedes-Benz of Ontario responded

Hello Cynthia, Thank you for taking the time to share about your experience with us. We appreciate your loyalty, and are excited to hear that Chris and the rest of our team continue to provide you with exceptional service to you and your family. It is always our goal to go above and beyond in any way we can. As always, we look forward to assisting you in the future. Kind Regards, Heather Lewis Client Care Manager

January 26, 2017

Our first service on our first Mercedes-Benz Just an extremely professional business from the time you drive in until your service is complete. Desiree was our service manager and did just an out More

by Slk Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desiree McKinney
Feb 01, 2017 -

Mercedes-Benz of Ontario responded

Hello Slk Bill, Congratulations on your new Mercedes-Benz SLK 300! We appreciate you taking the time to share about your recent visit with us, and are excited to hear our associates helped you find your dream car. Our team truly strives to provide all of our guests with five-star service from the moment they arrive. We are delighted to hear we were able to deliver that level of service to you. Should you need any further assistance please don't hesitate to contact us. Thank you, Heather Lewis Client Care Manager

January 15, 2017

Excellent This place is exceptional. Top of the line products, service, everyone are so friendly and professional. I always feel treated like im in a 5star hote More

by Louise Pastelero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Jan 24, 2017 -

Mercedes-Benz of Ontario responded

Hello Louise, Thank you for taking the time to share about your experience with us. We are happy to hear that our team members, including Mike, were able to deliver 5-star service. If any questions should arise, please don’t hesitate to let us know. Best, Heather Lewis Client Care Manager

January 03, 2017

Truly exceptional Mr Jorge Montoya is an excellent asset to your company. I brought my vehicle today for service. Since my service advisor Gerald Corona was not availa More

by Violette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Your technicians, Jorge Montoya
Jan 03, 2017 -

Mercedes-Benz of Ontario responded

Hello Violette, We value your loyalty and you taking the time to share your feedback with us. We are ecstatic to hear that Jorge was able to assist you with your vehicle’s service needs in a professional manner. Our mission is to ensure all of our guests are fully satisfied when they leave our dealership. We are happy to know that we exceeded your expectations. If we can be of any further assistance, please don’t hesitate to reach out. Best, Heather Lewis Client Care Manager

December 20, 2016

Pretty much detailed Gives updates on the service that was done. No other concern at this point.we like the service and the quality of work in the service department. We s More

by Bella2016
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Ruiz
Dec 30, 2016 -

Mercedes-Benz of Ontario responded

Hello Bella, Thank you for taking the time to share your valuable feedback with us. I would welcome the opportunity to discuss your concerns, and look forward to hearing from you. My direct number is 909-212-8541. Kind regards Dervonda Moore Guest Experience Advisor

December 17, 2016

Exceptional Service as always! Ontario Mercedes near ONT Airport is a most convenient place to have my car serviced, bar none. My new service rep Desiree was most clear and underst More

by Arrowhead Man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desiree McKinney
Dec 23, 2016 -

Mercedes-Benz of Ontario responded

Hello Arrowhead Man, We appreciate you sharing your experience with us. It is our goal to ensure that all of our guests receive nothing but the best service possible. We’re happy to hear that Desiree was able to deliver that experience for you. If any questions should arise, please don’t hesitate to reach out. Thank you, Heather Lewis Client Care Manager

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