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Mercedes-Benz of Ontario - Service Center

Ontario, CA

4.9
679 Reviews

679 Reviews of Mercedes-Benz of Ontario - Service Center

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September 08, 2018

Service is Key Had to get our tire checked again because sensor was going off again after they changed tire. Great Dealership! This is why we bought a Mercedes More

by Soccrmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Davila, Dennis Veals
Sep 14, 2018 -

Mercedes-Benz of Ontario responded

Hello, Thank you for your loyalty toward Mercedes-Benz of Ontario & for taking the time to share your valuable feedback. It is great to hear that we continue to exceed the level of your expectations by treating you & your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Heather Lewis Client Care Manager

August 31, 2018

Service Well Done Gerald Corona is my go to guy for service at Mercedes Benz Ontario. He takes care of my service needs with trust and confidence. Well done, Gerald. More

by RC Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
Aug 31, 2018 -

Mercedes-Benz of Ontario responded

Hello Gerald, Thank you for your great review and feedback. We look forward to working with you again in the near future. Please reach out to me directly should you require any assistance. Sincerely, Tamara San Miguel Fletcher Jones Management

August 18, 2018

Excellent arrangement and quick solution Very good service manager and every time feels same good and I enjoyed the driving with MB brand equals to quality and service , which means beyond t More

by Johnye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Howe
Sep 14, 2018 -

Mercedes-Benz of Ontario responded

Hello, Thank you for providing Mercedes-Benz of Ontario with a positive review. We are very pleased to hear that our service exceeds your expectations. A world class guest experience is our top priority. Please, do not hesitate to let us know if you need further assistance now or in the future. Best, Heather Lewis- Client Care Manager

August 08, 2018

I never get tired of being spoiled This is the first service I've had with this vehicle at this dealership. On and off I've been going to this MB of Ontario for several years. I've neve More

by El Conejo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Carter, Mike Doehla, Mike Daniels, Gerald Corona, Jorge Montoya, Debbra Pound
Aug 08, 2018 -

Mercedes-Benz of Ontario responded

Hello, Thank you so much for taking the time to leave awesome feedback. We greatly appreciate it. It is also a delight to hear about the excellent service Mike, Gerald, John, and Jorge provided you with. As always, please let us know if we can assist you further. Best, Heather Lewis- Client Care Manager

June 30, 2018

The Pristine Flecther Jones Experience! Beautiful, Emaculate loaner vehicles. Mercedes-Benz produces quality vehicles that are timeless and will last for decades if serviced properly. If you More

by Born in a MBZ!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Daniels, Gerald Corona, Jorge Montoya
Jul 19, 2018 -

Mercedes-Benz of Ontario responded

Hello Born in a MBZ!, Thank you for taking the time to leave an excellent review! Our team is very pleased to hear about your expectations being exceeded during your visit with Jorge, Mike, and Gerald. It is our greatest priority to ensure guests are satisfied. As always, please let us know if we can further assist you. Best, Heather Lewis- Client Care Manager

June 26, 2018

Anthony was very helpful explaining my service issues. My vehicle had a piece of metal in the tire and Anthony Garcia explained my tire to me, which I was not familiar with that type of tire my vehicle ha More

by Eileen1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
Jul 19, 2018 -

Mercedes-Benz of Ontario responded

Hello Eileen, Thank you for taking the time to share your feedback on your recent visit with us. Guest satisfaction is very important to us, so it is lovely to hear Anthony kept you well informed and made your experience great. Please, do not hesitate to let us know if you need further assistance now or in the future. Best, Heather Lewis- Client Care Manager

June 14, 2018

Service Drpartment Tony Garcia was great to work with in the service departmen! He was personable and professional but most important he was quick and efficient! And eve More

by Mica77
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Jul 19, 2018 -

Mercedes-Benz of Ontario responded

Hello Mica77, Thank your for taking the time to share your valuable feedback. It is a pleasure to hear that Tony exceeded the level of your expectations by treating you and your vehicle with the greatest care during your service visit with us. As always, please let us know if we can assist you further. Best, Heather Lewis- Client Care Manager

June 05, 2018

Gerald was very professional and knowlegeable. Gerald, provided great Customer service. In addition, he took the time to ensure we understood the answers to our question. Highly recommend...5 star More

by TD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
Jul 19, 2018 -

Mercedes-Benz of Ontario responded

Hello Ilovedana4ever, Thank you for your recommendations and valuable feedback. I am happy to hear Gerald provided you with excellent service and answered all your questions. Should you need any additional assistance, please feel welcome to reach out. Kind regards, Heather Lewis- Client Care Manager

May 07, 2018

Service Mike has been my service rep for 16 years. He is knowledgeable of the dealership & has always been fair and accurate with my vehicles needs More

by Lcclark
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Jul 19, 2018 -

Mercedes-Benz of Ontario responded

Hello Lcclark, Thank you for taking the time to share your feedback on Mike. We value you as our guest and are thrilled to hear Mike has continued to provide you with the outstanding service you deserve. As always, if we can be of any further assistance, please feel welcome to reach out. Kind regards, Heather Lewis- Client Care Manager

May 02, 2018

Awesome customer service Really happy with Gerald Corona for all his help very professional Did keep me an update on the progress of my replacement key Santiago gave me ag More

by Love Mercedes Benz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona, Santiago Banuelos
Jul 19, 2018 -

Mercedes-Benz of Ontario responded

Hello, Thank you for your feedback on Gerald and Santiago. It is great to hear Gerald did an excellent job at keeping you updated on the progress of your replacement key and Santiago found you an excellent price on a new key chain. If we can be of any further assistance, please feel welcome to reach out. Kind regards, Heather Lewis- Client Care Manager

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