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Mercedes-Benz of Ontario - Service Center
Ontario, CA
681 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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681 Reviews of Mercedes-Benz of Ontario - Service Center
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August 03, 2023
I would not recommend that you purchase a vehicle in this facility, they have the worst customer service, especially when it comes to getting money back from them. We have been trying to get our extended war facility, they have the worst customer service, especially when it comes to getting money back from them. We have been trying to get our extended warranty refund for almost 3 months, and they have yet to return our money. Our vehicle was involved in a car accident and the vehicle was totaled out, therefore, we requested a refund for our extended warranty. so I don’t recommend them if you’re looking to purchase a Mercedes do not go to this dealership. More
by riyals_roster0k
Employees Worked With
Dennis Veals
August 01, 2023
Royal treatment! Superior service, value their customers, makes sure you and your family are comfortable and happy. Love that it is so spacious and service moves so Superior service, value their customers, makes sure you and your family are comfortable and happy. Love that it is so spacious and service moves so smoothly so you don’t feel like you’re in a meet market assembly line. Tons of water, coffee, tea and snacks to keep you going. Love this dealership More
by G Olbes family
Employees Worked With
Abanoub B. And Omar, Eric Anaya
July 24, 2023
We are pleased with services on Service Dept. specially with MIKE DOEHLA ,he's knowledgeable,caring,listening to our vehicle.problem,and service is fast and is diagnosed right away .our car is re specially with MIKE DOEHLA ,he's knowledgeable,caring,listening to our vehicle.problem,and service is fast and is diagnosed right away .our car is returned very clean .We love to service our car in this place. More
by abbycait
Employees Worked With
Mike Doehla
July 07, 2023
Ron Broussard was great. Extremely professional and went above and beyond my family’s expectations. Thank you for the positive experience! Extremely professional and went above and beyond my family’s expectations. Thank you for the positive experience! More
by valonzo301
Employees Worked With
Ron Broussard
April 06, 2023
I like the organization of the service department and the excellent customer care and service. The advisor assigned to me, Kyrillos Moussa is fantastic, knowledgeable and very professional. He should be on y excellent customer care and service. The advisor assigned to me, Kyrillos Moussa is fantastic, knowledgeable and very professional. He should be on your sales team. More
by nosa oyemade
Employees Worked With
Kyrillos Moussa
April 03, 2023
Ree was kind and helpful. I saw Christian Lopez who’s normally my advisor- I said hi! & he took my service call on. He’s just so kind and thoughtful! Everyone at MB of Ontari I saw Christian Lopez who’s normally my advisor- I said hi! & he took my service call on. He’s just so kind and thoughtful! Everyone at MB of Ontario is so kind and thoughtful. Christian though… he’s literally the reason I will continue to buy MBz! He’s so professional knowledgeable and supportive. He remembers conversations and checks in. He keeps me apprised to the service situation and is committed to excellence. I genuinely love taking my GLA250 in because I know it’s going to get the royal treatment just like I do! I so appreciate the awesome customer service and service support! Additionally, the car wash is better than a $500 detail/wax job!! Thank you to each and everyone on the crew at MB Ontario!!! I’ll be a customer for life!! More
by Ms.M
Employees Worked With
Mike Doehla, Tony Garcia, Yogi Kang, Christian Lopez, Eric Anaya, Ree Wardak
March 14, 2023
When buying a "certified" vehicle. Make sure you understand the threshold of the certification. For example, I bought a 2021 certified car with 12,000 miles (10/22) and when I came in Make sure you understand the threshold of the certification. For example, I bought a 2021 certified car with 12,000 miles (10/22) and when I came in (3/23) the service advisor informed me that I need to replace the brakes. The MBZ certification is that the breaks have 5min or more on the car for certification--and the breaks had 5min at that time. Meaning that it just passed. Given that MBZ Ontario is a Fletcher Jones company, any consumer would reasonably expect that it would replace the break (customer service) and not just pass the cost of the break to the consumer down the road. In speaking with James, Service Manager, he informed me: "If we had replaced the brakes then the price of the car would have been higher." This is logic doesn't fit since the consumer would need to cover the cost on the first visit after he/she bought the car. Also, why not provide the level of customer service that is expected? Fix the breaks and make the price of the car higher and let the consumer make the decision to pay for it or not. Folks after “after 15 years in the business” as James stated a reasonable prudent person would understand that passing the cost of repairs for the sake of certifying a vehicle goes against any ethical professional standers. By the way Phil was great in the service department and provided the quality of customer service that anyone can come expect from Fletcher Jones. More
by bepobepo
Employees Worked With
Phil Gibson
