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Mercedes-Benz of Ontario - Service Center

Ontario, CA

4.9
679 Reviews

679 Reviews of Mercedes-Benz of Ontario - Service Center

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January 28, 2020

Always outstanding customer service by Phil Gibson and Jorge Montoya. They are knowledgeable, accommodating, and personable. I'll never have my 2016 SL 550 serviced anywhere else! More

by drosenberg57
Recommend Dealer
Yes
Employees Worked With
Jorge Montoya, Phil Gibson, Johnny Jabbour
Jan 28, 2020 -

Mercedes-Benz of Ontario responded

Hello, The team at Mercedes-Benz of Ontario truly appreciates your business and outstanding comments regarding your service visit working with Phil Gibson. Thank you for allowing us to serve you and attend to your SL 550 vehicle needs. We look forward to welcoming you back. All the Best, Your Friends & Family at Mercedes-Benz of Ontario

January 26, 2020

Service with a smile. .When a product is commodity oriented then it is always people like Mike Doehla that make the difference. Thanks again for the excellent service. PCS More

by PCS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Jan 27, 2020 -

Mercedes-Benz of Ontario responded

Hello PC Soucier, We greatly appreciate you taking the time to post your 5 star review! With all of the automotive competition out there, it's fantastic to hear that Mike delivered a wonderful service experience! Please let us know if we may be of further assistance in the future. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

January 26, 2020

the Work was done fast I really like the way everybody at Mercedes of Ontario makes me feel appreciated and always are very professional and i like my service advisor Miles More

by cornelio3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miles Frank
Jan 27, 2020 -

Mercedes-Benz of Ontario responded

Hello Cornelio, Thank you for posting your 5 star review and mentioning Miles Frank. It's wonderful reviews like yours that truly represent what we strive for everyday! Our entire service team appreciates your feedback! Thanks again, and we look forward to your next scheduled service with us. All the best, Your Friends and Family at Mercedes-Benz of Ontario

January 19, 2020

Service efficiency I appreciate the extremely efficient service when I dropped off my car for service, picked up/returned a complimentary rental car and picked up my ca More

by robinedwards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvaro Acevedo
Jan 21, 2020 -

Mercedes-Benz of Ontario responded

Hello Robinedwards, We are thrilled that you loved your latest experience with us. Providing a complimentary loaner vehicle is just one of the many perks we offer to our guests. Our staff is looking forward to seeing you again at your next scheduled visit. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

January 16, 2020

Great Job, Attention to detail I had several items on my list that I had inquired about on previous visits. After at least three prior visits with no resolution, Chao was able to t More

by carrerafan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chao Wang
Jan 17, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for your valuable feedback and allowing us the opportunity to earn your business. We are disappointed to know we fell short in during your previous visit, and sincerely apologize. The team at Mercedes-Benz of Ontario is thrilled to know Chap was able to replicate your vehicle concerns and provide you with the service you deserve. Your loyalty and complete satisfaction is important to us, and we look forward to your next scheduled visit with Chao! Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

January 12, 2020

Amatziah is always a pleasure to work with. His attention to details is superior to anyone else who has ever attended to me on a service appointment. More

by Mike M
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Jan 14, 2020 -

Mercedes-Benz of Ontario responded

Hi Mike, Thank you for leaving us such a great review! It is wonderful to hear that your visit with Amatziah is deserving of your 5-stars. We are grateful for your business and recommendations. We look forward to welcoming you back! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

January 10, 2020

Exceptional, Phil My service advisor is so much help. For sales, Iman is great as well as his immediate manager. Cant say enough words for this great gentlemen. More

by blue21ph
Recommend Dealer
Yes
Employees Worked With
Iman Farhadinia, Phil Gibson
Jan 14, 2020 -

Mercedes-Benz of Ontario responded

Hello, We greatly appreciate your positive review with Phil and thank you for the 5 star rating! Guest satisfaction is very important to us and so is your feedback. We are grateful for your business and we look forward to serving you again! Best, Your Friends and Family at Mercedes-Benz of Ontario

January 10, 2020

Unlike other dealerships, I have come to love Fletcher Jones Mercedes and trust their service department and appreciate their customer amenities such as great coffee, massage chairs, and TVs on the wall! More

by RRohde
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
Jan 14, 2020 -

Mercedes-Benz of Ontario responded

Hi, We greatly appreciate you taking the time to post your 5 star review! With all of the automotive competition out there, it's amazing to hear that Phil delivered a wonderful experience! Please let us know if we may be of further assistance in the future. Kind Regards Your Friends and Family at Mercedes-Benz of Ontario

January 08, 2020

Excellent customer service! Service agent Tony Garcia was beyond exceptional! The best dealer experience I have ever had! Will definitely recommend to family and friends! More

by edl3
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Jan 09, 2020 -

Mercedes-Benz of Ontario responded

Hello, We greatly appreciate your 5 star rating and kind review! Customer service is very important to us. Our team was pleased to read that Tony Garcia provided you with a fantastic service experience. We look forward to serving you again! Best, Your Friends and Family at Mercedes-Benz of Ontario

January 06, 2020

Always Courteous and Dependable Service From the moment you arrive in the Service Area until you leave, every person you come in contact with is welcoming and makes you feel like you are the More

by Barbara Callaghan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Jan 06, 2020 -

Mercedes-Benz of Ontario responded

Hi Barbra, We greatly appreciate your positive review and thank you for the 5 star rating! Guest satisfaction is very important to us and so is your feedback. At Mercedes-Benz of Ontario, we strive to provide each guest with an exceptional experience. The team at Mercedes-Benz of Ontario look forward to welcoming you back! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

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