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Mercedes-Benz of Ontario - Service Center

Ontario, CA

4.9
681 Reviews
Call Service Center (909) 212-8400

681 Reviews of Mercedes-Benz of Ontario - Service Center

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November 25, 2021

Nice facility, warm welcoming personnel staff, and excellent customer service. I’ve been their customer for more than 10 years. More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Addi Mimi, Luay Mimi, Imad Dagher, Tarek Alshash, Johnny Jabbour, Fadi Batarni, Bernard Azar, Tony Garcia, Phil Gibson, Ted Moreno
Report | Print
Nov 26, 2021 -

Mercedes-Benz of Ontario responded

Hello Jack, Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing our team the privilege to earn your business and attend to your needs! We are truly flattered to have such heartfelt recommendations and look forward to welcoming you again soon! We're wishing you many miles of enjoyment! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

November 24, 2021

My service advisor, Mike D is awesome. I always receive quality service when I bring my vehicle in for service. More

by cherisejohnson94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Report | Print
Nov 24, 2021 -

Mercedes-Benz of Ontario responded

Hi Cherisejohnson94, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with Mike D and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Our team is grateful for your business and recommendations and look forward to working with you for many years to come and are here to help should you need us! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

November 21, 2021

Great service and exceptional welcoming customer service. I truly enjoy going there. Even looking forward to future exchange. More

by corneliusitsuokor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Meng, Eric Anaya, Ron Broussard, Scott Bi
Report | Print
Nov 22, 2021 -

Mercedes-Benz of Ontario responded

Hi Corneliusitsuokor, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team is looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

November 20, 2021

Phil Gibson was great! Got my car in and out! I LOVE MBZ or Ontario. On my 5th Benz and will buy my next one at MBZ of Ontario. More

by tdhayes1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
Report | Print
Nov 22, 2021 -

Mercedes-Benz of Ontario responded

Hi Tdhayes1, We greatly appreciate you taking the time to post your 5-stars review! It's wonderful hearing that Phil Gibson assisted with getting your vehicle repaired and returned to you all within a timely fashion! We'll be sure to relay over the kind words expressed on your behalf. We are grateful for your business and recommendations and look forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

November 19, 2021

Eric Anya was the best service writerExcellent Eric Anya was the best service writer Excellent experience Very organized Will recommend to anyone More

by Bpatel9550 Pepe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
Report | Print
Nov 19, 2021 -

Mercedes-Benz of Ontario responded

Hello Bpatel9550 Pepe, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Eric Anaya and appreciate you complimenting our level of professionalism. We'll be sure to relay over the kind words expressed on your behalf. Our team is truly flattered to have such heartfelt recommendations and look forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

November 19, 2021

Excellent service of course from Taylor Soohoo, she was knowledgeable and understand the problems with my 2020 GLE. She always kept me updated with the service progress, I will definitely come back for ot More

by warrenching
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor SooHoo
Report | Print
Nov 19, 2021 -

Mercedes-Benz of Ontario responded

Hi Warrenching, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! With that being said, it is a delight to hear Taylor SooHoo assisted with getting your 2020 GLE repaired and returned to you all within a timely fashion! We'll be sure to pass along the kind words expressed on your behalf. Our team is grateful to have earned your business and we're looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

Nov 19, 2021 -

warrenching responded

Thank you, and it's always a pleasure working with Taylor...

November 19, 2021

I lost my keys it was tough however the Service Manager, James Grajeda resolved my issues and the service representative Inayat Patel Mercedes-Benz of Ontario was very professional and sought resolution as More

by Kgdeshel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Grajeda, Inayat Patel
Report | Print
Nov 19, 2021 -

Mercedes-Benz of Ontario responded

Hi Kgdeshel, Our team was pleased to read that you found our dealership to be the most friendly and good at what we do! It bring us so much joy hearing that both James Grajeda and Inayat Patel went above and beyond with getting your vehicle in tip-top shape and returned to you all within a timely manner. We'll be sure to pass along the kind words expressed on your behalf. All of us at Mercedes-Benz of Ontario take great pride in serving our guests well and we are grateful to have earned your business. Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

November 18, 2021

Very professional, listened to my concerns. Updated me on everything that needed to be taken care of More

by Sousse1103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Broussard
Report | Print
Nov 18, 2021 -

Mercedes-Benz of Ontario responded

Hello Sousse1103, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

November 17, 2021

I have always gotten superior services from Mercedes Benz of Ontario, I truly have no complaints about this Dealership. From the people that greet me when I am getting my car washed to the professional handl More

by earlspencerr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Report | Print
Nov 18, 2021 -

Mercedes-Benz of Ontario responded

Hi Earlspencerr, Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing Tony Garcia the privilege to earn your business and attend to your service needs! It's wonderful reviews like yours that truly represent what we strive for everyday! We'll be sure to pass along the kind words expressed on your behalf. We are truly flattered to have such heartfelt recommendations and look forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

Nov 18, 2021 -

earlspencerr responded

I want to thank you for actually seeing and acknowledging my review, the people that manage the dealership and the service advisors are in the eyes of the ones that have purchased a vehicle. And it’s refreshing to know that they actually want you to have the best service for your vehicle after your purchase, to keep it at the maximum level of performance.

November 16, 2021

Very busy, but Well organized and accommodating. My service advisor, Taylor was able to get my car serviced within the time promised and made sure to keep me updated on my service. Although I did not g More

by Joycar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor SooHoo
Report | Print
Nov 20, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about Taylor show her dedication & commitment to the guest experience! We sincerely apologize for the transportation availability concern you experienced and will certainly review these specific concerns with our team to improve upon our processes. If I may be of any assistance now or in the future, please always feel welcome to contact us. Sincere Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager Kim.camargo@fletcherjones.com

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