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Mercedes-Benz of Ontario

Ontario, CA

Overview
Reviews
Vehicles
4.8
1,287 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,287 reviews

May 01, 2021

It was my first time being at this dealer since I relocated on this side of town. Dean was the very first one that approaches me when I drove up. He was very knowledgeable in answering my questions. More

by dlet90210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean, Robert Tabor
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May 02, 2021 -

Mercedes-Benz of Ontario responded

Hello, Welcome to Mercedes-Benz of Ontario! We hope your move across town went smoothly. We couldn't be more grateful to read another fabulous experience that was had at our service drive! Your wonderful comments about Dean and Robert truly reflect our mission; delivering world-class service experiences, each and every time! Thanks again, and we look forward to serving you again in the future. Warmest regards, Your Friends and Family at Mercedes-Benz of Ontario

May 01, 2021

I have always received excellent service from MB Ontario. And the person Matzi who assisted me was awesome! The entire staff from entering to leaving provides excellent service. More

by ramona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matzi
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May 02, 2021 -

Mercedes-Benz of Ontario responded

Hello Ramona, Thank you for your genuine 5 star review and allowing our talented service team the opportunity to serve you! We are grateful to be a part of the care and maintenance of your vehicle and loved reading the wonderful feedback for Matzi and our entire staff. Please reach out to us at anytime! All the best, Your Friends and Family at Mercedes-Benz of Ontario

May 01, 2021

In on time and out with no hassles. Service team polite, professional and efficient. Since I was provided a loaner vehicle I was able to go about my business as usual. Easy Peasy! More

by cherylharshman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Tabor
Report | Print
May 02, 2021 -

Mercedes-Benz of Ontario responded

Hello Cheryl, We are honored to receive your raving review and appreciate you complementing our level of service for both our service and loaner departments. It is our greatest hope to continue this excitement throughout your ownership experience and every interaction you have with us. Thank you for your patronage! Take care. All the best, Your Friends and Family at Mercedes-Benz of Ontario

May 01, 2021

Robert and Dean are very professional. they both worked really hard to figure out what was going on with our car. they communicated through the process. They the extra mile thank you More

by tmorris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dean terrones, Robert Tabor
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May 02, 2021 -

Mercedes-Benz of Ontario responded

Hello, Our team at Mercedes-Benz of Ontario are truly flattered to read your generous 5 star review regarding your recent service visit with Robert and Dean! We take great pride in seeing that our guests are provided with an informative and positive experience! We are so pleased to know about yours! Thank you for your business and we look forward to serving you at your next scheduled visit. All the best, Your Friends and Family at Mercedes-Benz of Ontario

April 30, 2021

I like this Dealership good service and beautiful cars🥰in there cleanin and nice shop good people are help me I will come back.I like to receive information if you have a good deal for sailing car t More

by Lina Wardeh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Ferdaous, Hossam Elayoty, Fadi Batarni, Ibrahim Aboud, Tarek Alshash, Imad Dagher, Christian Lopez, Ali Mahmoudhashemi
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May 02, 2021 -

Mercedes-Benz of Ontario responded

Hello Lina, Thank you for your wonderful 5 star review and genuine sediments for our fine team at Mercedes-Benz of Ontario! Our sales team of experts are more than happy provide you with more information regarding our vehicles and products! Please give us a call or stop by the dealership during our open sales hours and we'd be happy to work with you. Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

April 28, 2021

Exeptional service everytime. It’s fast and service to car was efficiently done. Christian also explains well in detail, listens and accomodating. All my questions were answered. More

by blazing.damiselle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
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Apr 29, 2021 -

Mercedes-Benz of Ontario responded

Hello Damiselle, Our team of experts are excited to hear that you were assisted promptly and provided with amazing service throughout your recent visit with us. It brings us so much joy hearing that Christian was has always been helpful in assisting you with getting your vehicle in tip-top shape and returned to you all within a timely manner. We'll be sure to relay over the kind words expressed on your behalf. We are grateful to have earned your business and we look forward to serving you for many years to come! Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

April 26, 2021

Ed was the best! He made the process easy. He explained everything very well. Will definitely be going back to add for my next purchase. More

by jaquiediaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Shea
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Apr 27, 2021 -

Mercedes-Benz of Ontario responded

Hi Jaquie, Congratulations on your new gorgeous Mercedes-Benz! We are so appreciative of your loyalty and feedback about your experience with Ed Shea. I am very happy to hear that Ed was able to deliver such exceptional service and help you find the perfect vehicle. We're thrilled to know of the great efforts put forth during your visit and appreciate you complimenting our level of professionalism. Our team is truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

April 24, 2021

I had a government mandated recall. The work was done efficiently and well. It's nice to know work can be done at my convenience. More

by roninxian
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Report | Print
Apr 26, 2021 -

Mercedes-Benz of Ontario responded

Hello Roninxian, It's really rewarding hearing that Mike Doehla was able to assist and provide you with outstanding service throughout your recent visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are looking forward to working with you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

April 23, 2021

My service advisor Matzi provided me with great customer service and kept me updated on the service of the car. Matzxi is a outstanding reprehensive of Merceds-Benz Ontario. More

by Walter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Report | Print
Apr 27, 2021 -

Mercedes-Benz of Ontario responded

Hi Walter, It's really rewarding hearing that Matzi was able to assist and provide you with outstanding service throughout your recent visit with us. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Our team is grateful to have earned your business and we look forward to serving you for many years to come! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

April 23, 2021

I received excellent service. The work was performed in a timely manner. This is a professional organization. I was very pleased. Thank you. //Farrell J. Chiles More

by farrellchiles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Report | Print
Apr 27, 2021 -

Mercedes-Benz of Ontario responded

Hi Farrell, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of service. It's truly amazing hearing that our team of experts were able to assist with getting your vehicle repaired and returned to you all within a timely fashion! We're looking forward to serving you for many years to come! Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

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