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Mercedes-Benz of Ontario

Ontario, CA

Overview
Reviews
Vehicles
4.8
1,287 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,287 reviews

June 30, 2021

Mike, service advisor, was outstanding , professional and amazing . He took care of my wife and I and got us back on the road. Thank you for everything. More

by Coachhalf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
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Jul 01, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for choosing Mercedes-Benz of Ontario for your servicing needs! We are thrilled to learn that Mike Doehla is your service advisor, as he is one of the best of the best in the business! We look forward to sharing your kind sediments with him and are here for you should you have any questions or servicing needs! Take care, Your Friends and Family at Mercedes-Benz of Ontario

June 30, 2021

Ali and Pedram were amazing! I came in just to look around not thinking I would buy anything but They were so patient, helpful and so sweet with me ,I was treated very well and they were very professio More

by Pinkklovur
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Veals, Pedram Samadian, Ali Mahmoudhashemi
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Jul 01, 2021 -

Mercedes-Benz of Ontario responded

Hello! Thank you for allowing our sales team the opportunity to serve you! We thank you for your kind sediments for Ali, Pedram and Dennis! We strive to provide the most professional, best customer service experience possible and are elated to learn that you were met with just that! Should you have any questions, please don't hesitate to reach out to our team of experts! We appreciate you taking the time to leave us your review and recommendations! Kindest regards, Your Friends and Family at Mercedes-Benz of Ontario

June 29, 2021

This was my first time coming here from getting my car serviced at the DTLA dealership. The work was quick and of high quality. My car has been on the road for 10 years and it still drives like new. More

by tormentor_eddie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Maggard
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Jun 30, 2021 -

Mercedes-Benz of Ontario responded

Hi Eddie, Thank you for allowing our team at Mercedes-Benz of Ontario the opportunity to earn your business! We couldn't be more pleased to have such genuine five star recommendations! It is reviews like this the truly exemplifies our teams commitment in providing wonderful service experiences each and every day! Should you have any questions or Mercedes-Benz needs, please feel free to reach out to Patti and our team of experts! Kind regards, Your Friends and Family at Mercedes-Benz of Ontario

June 26, 2021

Professional, patient and through. Customer service is exceptional. Can't wait for the return of various snacks offered while waiting. More

by Unique03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
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Jun 30, 2021 -

Mercedes-Benz of Ontario responded

Hello, We absolutely value your feedback and thank you for the kind recommendations! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too! Please feel welcome to contact us anytime and we look forward to the time we can restore all of our wonderful amenities! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 24, 2021

Always quick and easy. They go above and beyond when it comes to their customer service. More

by Eolguin89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
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Jun 25, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for your kind recommendations! Our goal is to provide the best experience possible and thrilled to know of your prompt and attentive visit. Please let us know if we can be of any further assistance in the future. Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 24, 2021

Great job done, and a good service advisor Handling Great job done, and a good service advisor Handling business good More

by Emmanuel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Gibson , Phil Gibson
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Jun 25, 2021 -

Mercedes-Benz of Ontario responded

Hello Emmanuel, It's really rewarding hearing that our team was able to assist and provide you with outstanding service throughout your recent visit with us. Glad to see we were able to assist with getting your vehicle in tip-top shape and returned to you all within a timely fashion! Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many more years to come! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

June 24, 2021

Very attentive and professional. Was a pleasant first time visit. More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danika Doering
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Jun 25, 2021 -

Mercedes-Benz of Ontario responded

Hi Mary, Thank you for leaving us this amazing 5-stars review! Glad to see that we were able to assist with getting your vehicle repaired and returned to you all within a timely manner. Our team was grateful to have earned your business and we look forward to serving you for many more years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

June 19, 2021

Mike is great ! Only go to him for my car services. Very flexible with my busy work schedule and accommodates it all. This is the second time I’ve worked with him. More

by Anissa_mukti
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Report | Print
Jun 25, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for your business & amazing recommendations for Mike Doehla! The team at Mercedes-Benz of Ontario looks forward to assisting your with all of your Mercedes-Benz needs! Please feel welcome to contact us anytime! Best, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 18, 2021

At first we made the deal, Mercedes back out I thought they were going to screw me actually I got a great deal. 3rd car I’ve bought. They are the best More

by Roberthernandz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think her name was Nancy , Hossam Elayoty
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Jun 19, 2021 -

Mercedes-Benz of Ontario responded

Hi Robert, Congratulations on your recent purchase! Our team is delighted to hear about your exceptional sales experience. We look forward to your next visit. Best, Your Friends and Family at Mercedes-Benz of Ontario

June 17, 2021

Bailey was my service consultant. She was very thorough and helpful. The scheduled maintenance was very quick, which was helpful since I decided to wait at your dealership. Bailey also answered some q More

by Jojoinrancho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey Mitchell
Report | Print
Jun 19, 2021 -

Mercedes-Benz of Ontario responded

Hello, All of us at Mercedes-Benz of Ontario take great pride in serving our guest well and are elated to know you found our service drive to be absolutely fantastic! Thank you for allowing us the opportunity to earn your business! We look forward to welcoming you back! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

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