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Mercedes-Benz of Ontario

Ontario, CA

Overview
Reviews
Vehicles
4.8
1,287 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,287 reviews

July 11, 2021

When it’s Mercedes Benz of Ontario, then it’s the When it’s Mercedes Benz of Ontario, then it’s the best! People you can trust and excellent service! Trust and quality service is had to find now More

by coptownuniforms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
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Jul 12, 2021 -

Mercedes-Benz of Ontario responded

Hello coptownuniforms, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

July 10, 2021

Ricardo is very attentive to my needs. He’s really awesome, explained me every details that I need to know. Keep it up Ricardo. Good job ! More

by Moniquem.verzon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fadi Batarni, Ricardo Espinosa
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Jul 10, 2021 -

Mercedes-Benz of Ontario responded

Hi Monique, The team at Mercedes-Benz of Ontario strives to provide each guest with an exceptional experience. Our team was beyond happy to read that Ricardo has always been helpful, knowledgeable, and assisted you the best pricing to care for your Mercedes-Benz! We are grateful for your business and we look forward to welcoming you again soon! Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

July 09, 2021

Excellent service and courteous staff. Questions answered promptly and my personal expectations were met. Would recommend this dealership to anyone interested in purchasing and/or service. More

by femmes50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Maggard, Eric Anaya
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Jul 10, 2021 -

Mercedes-Benz of Ontario responded

Hi Femmes50, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team of associates are looking forward to seeing you again at your next scheduled interval. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

July 09, 2021

Very efficient, organized and professional. Mike was quick and to the point, the loaner car was ready to go when I arrived, and Mike provided regular updates throughout the process. More

by barrickmanfj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
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Jul 10, 2021 -

Mercedes-Benz of Ontario responded

Hello Barrickmanfj, Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your recent visit with Mike! We'll be sure to pass along the kind words expressed on your behalf. It's wonderful reviews likes yours that truly represent what we strive for everyday! We're looking forward to seeing you again at your next scheduled interval. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

July 05, 2021

Everyone was very helpful and courteous. Just the porter staff were friendly and eager to help. The dealership was immaculate. Very clean and well maintained. More

by lxlv8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Broussard
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Jul 22, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for posting your kind review! It's wonderful reviews like yours that truly represent what we strive for everyday! Our entire service team appreciates your feedback and recommendations! Thanks again, and we look forward to your next scheduled service with us! All the best, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

July 04, 2021

My service advisor was amazing and also his manager follow up with me regarding some thing else and they really did a great job of communication and provide top service More

by Magic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Gibson, Amatziah Hunte, Christian Lopez
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Jul 05, 2021 -

Mercedes-Benz of Ontario responded

Hello Magic, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team of experts are looking forward to seeing you again at your next scheduled interval. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

July 03, 2021

Very professional and knowledgeable in all levels of services, truly exceptional More

by jsw99999
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
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Jul 03, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for your business and 5 star review! It is wonderful to know of the prompt and accommodating service you received from Tony during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Mercedes-Benz needs! Kind regards, Your Friends and Family at Mercedes-Benz of Ontario

July 02, 2021

Excellent service.Let me know About work process timely manner I'm very satisfied With service department. Robert Tabor Thankk you very much for your service More

by pyrojoejoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Tabor
Report | Print
Jul 05, 2021 -

Mercedes-Benz of Ontario responded

Hello, Wow! We are elated to read your excellent recommendations for Robert Tabor and thrilled to know you left completely satisficed. Thank you for your business and sharing your kind remarks with the online community. Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador

July 02, 2021

Patty was extremely helpful, professional & keep me up to date on my vehicle. I really liked her and would like to have her for my next service as well! She gets a 20/10! More

by Alma.carabes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Maggard
Report | Print
Jul 03, 2021 -

Mercedes-Benz of Ontario responded

Hello Alma, Wow! Our team is truly flattered to see your generous 5 star recommendations! With all of the automotive competition out there, it is wonderful to know that Patti took great care of you in a prompt and professional manner! Thank you for your business and the opportunity to serve you. Best, Your Friends and Family at Mercedes-Benz of Ontario

July 01, 2021

Terrible sales team - Asked a simple question and was extremely disappointed. Team was disrespectful. There was no responsiveness and I would highly recommend go to another dealership, their customer ser More

by Karim
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yogi Kang, Tarek Alshash
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Jul 01, 2021 -

Karim responded

Racist

Jul 01, 2021 -

Karim responded

Horrible sales team -

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