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Mercedes-Benz of Ontario

Ontario, CA

Overview
Reviews
Vehicles
4.8
1,287 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,287 reviews

October 12, 2021

Customers seem to come first. Staff are very knowledgeable and polite. Very clean and easy to maneuver. More

by geniece9849
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Report | Print
Oct 12, 2021 -

Mercedes-Benz of Ontario responded

Hi Geniece9849, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come and are here to help should you need us. Please reach out to us if we can be of any further assistance to you now or in the future. Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

October 12, 2021

The advisor that helped me I believe his name was Maltiv he was great. He explained the different packages and what’s included in the services. More

by ViktorR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Report | Print
Oct 13, 2021 -

Mercedes-Benz of Ontario responded

Hello ViktoR, The team at Mercedes-Benz of Ontario appreciates you taking the time to share your kind sediments regarding your visit with us. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and recommendations and look forward to serving you for many years to come! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

October 12, 2021

Nice services, experienced, quick, helpful, and convenient. This dealer improved a lot and finished job in one day. More

by hao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Broussard
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Oct 13, 2021 -

Mercedes-Benz of Ontario responded

Hi Hao, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! Our team is looking forward to serving you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

October 11, 2021

I had an awesome experience!I would send anyone looking I had an awesome experience! I would send anyone looking to buy a Mercedes to Ontario Mercedes! More

by Enidlbennett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Tinoco, Bernard Azar, Ken Lau, Taylor SooHoo
Report | Print
Oct 11, 2021 -

Mercedes-Benz of Ontario responded

Hi Enidlbennett, Congratulations on your gorgeous Benz! Thank you for choosing Mercedes-Benz of Ontario! It is our top priority to give guests an outstanding experience. With that being said, it is a delight to hear our team ensured you had a great time while searching for the perfect vehicle that best suits your needs! It was our pleasure to help you get to know every aspect of your vehicle. Our team is grateful to have earned your business and recommendations and look forward to working with you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

October 03, 2021

Great experience and great service. Thank you Mike for the experience and for getting my vehicle ready on time! More

by Eternalgolds
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla, Bernard Azar, Ali Mahmoudhashemi
Report | Print
Oct 04, 2021 -

Mercedes-Benz of Ontario responded

Hi Eternalgolds, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. It brings us so much joy hearing that Mike went above and beyond with getting your vehicle in tip-top shape and returned to you all within a timely fashion! We are thrilled to know of the great efforts put forth during your recent service visit and appreciate you complimenting our level of professionalism. Our team is looking forward to welcoming you back soon! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

September 27, 2021

Dean went above and beyond. Unbelievable service coming in to make sure everything was okay on his day off. More

by maurice9705
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Terrones
Report | Print
Sep 28, 2021 -

Mercedes-Benz of Ontario responded

Hello Maurice9705, It's really rewarding hearing that Dean went above and beyond with getting your vehicle repaired and returned to you all within a timely fashion! We'll be sure to relay over the kind words expressed on your behalf. Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

September 27, 2021

The info about what I need to know was provided accordingly. The service was completed according to the expected waiting period. More

by FR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Report | Print
Sep 28, 2021 -

Mercedes-Benz of Ontario responded

Hi FR, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team of associates are looking forward to serving you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

September 24, 2021

They followed up in a timely manner and were descriptive about repairs needed and were understanding in what we can afford More

by Jamzdezz35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ree Wardak
Report | Print
Sep 24, 2021 -

Mercedes-Benz of Ontario responded

Hi Jamzdezz35, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

September 23, 2021

Outstanding service , very professional and friendly. I will definitely go back to that dealership and More

by karinaoddo5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Doehla, Tony Garcia
Report | Print
Sep 24, 2021 -

Mercedes-Benz of Ontario responded

Hi Karinaoddo5, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team of experts are looking forward to serving you for many years to come! Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

September 22, 2021

Eric went above and beyond to make sure I was happy with the Service provided. More

by Do not Spam
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
Report | Print
Sep 23, 2021 -

Mercedes-Benz of Ontario responded

Hello there, Wow! Thank you for taking the time to leave us your 5 star review for Eric Anaya! He is one of the best in the business and we are happy to know that he went above and beyond to make sure your service was done in the best manner possible. We thank you for your patronage and are here for you should you have any questions or Mercedes-Benz needs. Best, Your Friends and Family at Mercedes-Benz of Ontario

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