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Mercedes-Benz of Ontario

Ontario, CA

Overview
Reviews
Vehicles
4.8
1,287 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,287 reviews

December 02, 2021

Phil Gibson is a real Gentleman ,Thank you again.I will see him soon for my next car. More

by LEO AKOP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
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Dec 02, 2021 -

Mercedes-Benz of Ontario responded

Hello Leo Akop, Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing Phil Gibson the privilege to earn your business and attend to your service needs! We are truly flattered to have such heartfelt recommendations and look forward to seeing you again at your next scheduled interval. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

December 02, 2021

Fast, efficient and very communicative. Great customer service. Answer all questions and concerns. I would highly recommend. More

by jinellepc13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ree Wardak
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Dec 02, 2021 -

Mercedes-Benz of Ontario responded

Hi Jinellepc13, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team of associates are looking forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

November 28, 2021

Service department is always great. My advisor, Phil, was friendly and explained the maintenance on my vehicle and why it was needed. He was honest on what was needed right away, and what could wait for anot More

by Ruben M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
Report | Print
Nov 29, 2021 -

Mercedes-Benz of Ontario responded

Hello Ruben M, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Phil and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Our team is truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

November 27, 2021

Everyone was pleasant and awesome. Even though Noe was training I would have thought he had beg there for years More

by Shannon_mcgee2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Anaya, Noe Romero
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Nov 29, 2021 -

Mercedes-Benz of Ontario responded

Hi Shannon_mcgee2000, Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with Noe and appreciated you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. We are looking forward to assisting you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

November 26, 2021

Customer Service Manager was a very attentive, courteous and professional person who kept me updated on the status of the car and the recommended repairs. Always a pleasant experience at this dealership. More

by AGD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
Report | Print
Nov 26, 2021 -

Mercedes-Benz of Ontario responded

Hello AGD, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team looks forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

November 26, 2021

Sunil, Nancy and Dennis were great to work with what I like about this dealership is that you have appointments to meet certain people and then others come in even without me remembering their names and w More

by Mica77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy, Dennis Veals, Sunil Sethi
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Nov 26, 2021 -

Mercedes-Benz of Ontario responded

Hi Mica77, Congratulations on your gorgeous Benz! Thank you for choosing Mercedes-Benz of Ontario! It is our top priority to give guests an amazing experience. With that being said, it is a delight to hear Sunil, Nancy, and Dennis all ensured you had a great time while searching for the perfect vehicle that best suits your needs! It was our pleasure to help you get to know every aspect of your vehicle. We'll be sure to relay over the kind words expressed on your behalf. We are grateful for your business and recommendations and look forward to working with you for many years to come and are here to help should you need us. Our team is wishing you many miles of enjoyment! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

November 25, 2021

Nice facility, warm welcoming personnel staff, and excellent customer service. I’ve been their customer for more than 10 years. More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Moreno, Addi Mimi, Phil Gibson, Tony Garcia, Bernard Azar, Fadi Batarni, Johnny Jabbour, Tarek Alshash, Imad Dagher, Luay Mimi
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Nov 26, 2021 -

Mercedes-Benz of Ontario responded

Hello Jack, Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing our team the privilege to earn your business and attend to your needs! We are truly flattered to have such heartfelt recommendations and look forward to welcoming you again soon! We're wishing you many miles of enjoyment! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

November 25, 2021

Great service, helpful staff, clean atmosphere, fast service, great loaner services and cars. ThAnk you More

by mshenouda84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Tabor
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Nov 26, 2021 -

Mercedes-Benz of Ontario responded

Hi Mshenouda84, Our team was pleased to read that you found our dealership to be the most friendly and good at what we do! All of us at Mercedes-Benz of Ontario take great pride in serving our guests well and we are grateful to have earned your business. Providing a loaner vehicle is one of the many perks we offer to our guests. We're looking forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

November 24, 2021

My service advisor, Mike D is awesome. I always receive quality service when I bring my vehicle in for service. More

by cherisejohnson94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Report | Print
Nov 24, 2021 -

Mercedes-Benz of Ontario responded

Hi Cherisejohnson94, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with Mike D and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Our team is grateful for your business and recommendations and look forward to working with you for many years to come and are here to help should you need us! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

November 21, 2021

Great service and exceptional welcoming customer service. I truly enjoy going there. Even looking forward to future exchange. More

by corneliusitsuokor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Meng, Scott Bi, Ron Broussard, Eric Anaya
Report | Print
Nov 22, 2021 -

Mercedes-Benz of Ontario responded

Hi Corneliusitsuokor, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team is looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

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