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Mercedes-Benz of Ontario

Ontario, CA

Overview
Reviews
Vehicles
4.8
1,287 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,287 reviews

January 01, 2022

My experience with Ali was great. He responded back promptly whenever I had a question and he was very patient with me. I would definitely refer Ali. More

by Nicnac37
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elie, Ali Ferdaous, Ali Mahmoudhashemi, Sarsi Kazimi
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Jan 03, 2022 -

Mercedes-Benz of Ontario responded

Hello, Thank you so much for the kind review! Guest satisfaction is our highest priority and we are thankful for your kind feedback. Hearing that Ali was so helpful and prompt in his responses brings our team so much joy. We are grateful for your business and recommendations and look forward to serving you for many years to come! Warm wishes, Your Friends and Family at Mercedes-Benz of Ontario

December 15, 2021

Awesome customer service really liked it. Each one of them especially Iman was great. Right guidance. More

by Anju
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iman, farhadinia
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Dec 15, 2021 -

Anju responded

Great dealership

December 14, 2021

The service was very considerate, the service staff were very enthusiastic, the attitude was very good, I was very satisfied! More

by 574876194
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia, Ricardo Espinosa, Nichole Machen
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Dec 14, 2021 -

Mercedes-Benz of Ontario responded

Hi 574876194, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

December 09, 2021

Everyone was amazing , very friendly, would go above and beyond thank you would highly recommend!! More

by Sibarra968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ree Wardak
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Dec 09, 2021 -

Sibarra968 responded

Excellent service .

December 05, 2021

My service experience was excellent. I needed a standard “Service A.” I declined some add-ons (wipers, nitrogen in tires) and used a discount to save $150. Drop off was easy, as was pick-up. As a bonus, my More

by Ozymandias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
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Dec 06, 2021 -

Mercedes-Benz of Ontario responded

Hi Ozymandias, The team at Mercedes-Benz of Ontario appreciates you taking the time to share your kind sediments regarding your visit with us. It's wonderful reviews like yours that truly represent what we strive for everyday! Providing a courtesy car wash is one of the many perks we offer to our guests. We are grateful for your business and recommendations and look forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

December 05, 2021

very professional and courteous service , always a pleasure when buying or servicing a vehicle . will do business again highly recommended More

by miguel91701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Report | Print
Dec 06, 2021 -

Mercedes-Benz of Ontario responded

Hello Miguel91701, Our team was pleased to read that you found our dealership to be the most friendly and good at what we do! All of us at Mercedes-Benz of Ontario take great pride in serving our guests well and we are grateful to have earned your business. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

December 04, 2021

The customer service is really good. Always keeping me updated on what my car needs More

by Eduardo Pitalua
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
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Dec 06, 2021 -

Mercedes-Benz of Ontario responded

Hello Eduardo Pitalua, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

December 04, 2021

Excellent service. Professional and courteous staff. Safely protocols in place to make you feel at ease servicing your vehicle there. More

by 2018 C350e
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Report | Print
Dec 06, 2021 -

Mercedes-Benz of Ontario responded

Hello 2018 C350e, Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. We look forward to assisting you for many years to come and are here to help should you need us. Please let us know if we can be of any further assistance to you now or in the future. Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

December 03, 2021

Service was efficient and on time for what I needed that day no complaints good job More

by Phemphill2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Tabor
Report | Print
Dec 03, 2021 -

Mercedes-Benz of Ontario responded

Hi Phemphill2, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team of experts are looking forward to welcoming you back. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

December 03, 2021

Every time I visit the dealership the staff make your experience very warning and welcome! I really appreciate the dedication of the whole staff…. Thank you More

by Mo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia, Fadi Batarni, Yesenia Aguilar
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Dec 06, 2021 -

Mercedes-Benz of Ontario responded

Hello Mo, Congratulations on your gorgeous Benz! The team at Mercedes-Benz of Ontario appreciates you taking the time to share your kind sediments regarding your visit with us. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and recommendations and look forward to working with you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

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