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Mercedes-Benz of Ontario
Ontario, CA
1,287 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
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Showing 1,287 reviews
March 08, 2022
Mike has been working with me and my family for over 20 years. He is very knowledgeable and helpful in advice to the customers. I recommend him as your service advisor 👍🏾🙏🏾 years. He is very knowledgeable and helpful in advice to the customers. I recommend him as your service advisor 👍🏾🙏🏾 More
by apostleklc
Employees Worked With
Mike Doehla
February 28, 2022
Abel and the rest of the team were all great. Made the buying process very simple. Definitely will be back in the future. Highly recommend this store to anyone in the SoCal area. Made the buying process very simple. Definitely will be back in the future. Highly recommend this store to anyone in the SoCal area. More
by cna_impg
Employees Worked With
Sarsi Kazimi, Abel Vargas
February 21, 2022
I am very disappointed with the treatment I got at Ontario dealership. As a Mercedes customer for so many years, I found that the lack of respect to customer demonstrated by Brian Champagne is unaccep Ontario dealership. As a Mercedes customer for so many years, I found that the lack of respect to customer demonstrated by Brian Champagne is unacceptable and doesn't not reflect the branding and image Mercedes has built which was the primary reason I have become a loyal customer for so many years. More
by andregealmeida
Employees Worked With
Brian Champagne
February 17, 2022
I like Mercedes Benz they work for the clients so every purchase would be as smooth as possible. Abel he treated us very well, he explained everything and worked with us on our new Mercedes upgrade. purchase would be as smooth as possible. Abel he treated us very well, he explained everything and worked with us on our new Mercedes upgrade. More
by liltravieza.yz
Employees Worked With
Frank Wannes, Louis Meng, Abel Vargas
February 11, 2022
DO NOT purchase a vehicle from this dealership, especially if you plan on having it serviced there. Purchased a brand new Mercedes Cabriolet with a rear window that gets stuck and doesn’t consisten especially if you plan on having it serviced there. Purchased a brand new Mercedes Cabriolet with a rear window that gets stuck and doesn’t consistently role up/down. They have had the car for over a month and have called us twice for follow up with the same song and dance of how they are contacting Mercedes Benz because they can’t figure it out. A WINDOW! On a NEW car! They have taken no accountability and blame “Mercedes Benz” and COVID. Aren’t you Mercedes Benz?! Unbelievable. Be forewarned. More
by tepidoadios
Employees Worked With
Ron Broussard
February 06, 2022
This service was to fix an issue that was not resolved by a prior visit. The whole service team did an excellent job in troubleshooting the issue and resolving it. The service advisor Phil Gibson made sure I a prior visit. The whole service team did an excellent job in troubleshooting the issue and resolving it. The service advisor Phil Gibson made sure I had a loaner as this issue took many days to troubleshoot and resolve and all the technicians who worked to resolve the issue including George did a great job and they made sure I was satisfied the issue was resolved before returning the car to me. I have not had such service in any other place. More
by p_ravinder
Employees Worked With
George was the technician who finally identified and resolve the issue., Phil Gibson
February 05, 2022
Poor service, the GM was not wearing a mask when speaking with customers, and offers no solution. Mercedes Benz should do a better job hiring. with customers, and offers no solution. Mercedes Benz should do a better job hiring. More
by patrickjb
Employees Worked With
Ted Moreno, Ted Moreno
January 06, 2022
Ricardo was incredibly helpful, I was indecisive on the car I wanted to purchase but he made my experience amazing. I didn’t feel rushed or pressured to buy, Thank you for all your help! car I wanted to purchase but he made my experience amazing. I didn’t feel rushed or pressured to buy, Thank you for all your help! More
by marienybailon
Employees Worked With
Ricardo Espinosa
