Mercedes-Benz of Ontario

This was the first dealership we visited when looking for a new luxury SUV for my wife. We have a friend with an ML 350, and my wife liked the car, so that is why we chose Mercedes-Benz of Ontario first. A a new luxury SUV for my wife. We have a friend with an ML 350, and my wife liked the car, so that is why we chose Mercedes-Benz of Ontario first. Although we arrived a few minutes before closing, Trevor Harlow approached us with a warm and inviting smile. He got us a hot cup of coffee, showed us the three types of SUV's in the MB line, and took us for a test drive. During the test drive, it became clear that Trevor is a true professional. He knows his cars inside and out, trends for options, and how his cars stack up against the competition. We went to his office, where we talked numbers briefly. He was relaxed and accommodating, bringing us bottles of water. We told him we were early in the searching process, so we didn't want to go into the numbers yet. He respected that, and didn't pressure us at all. Trevor never seemed frustrated that he stayed late for us. I had a hunch we would be back. We looked other places; BMW, Range Rover, Porsche, Infinity, Lexus. None of those cars really lit our fire, and the customer service was nowhere near the excellent, personal service we received from Trevor and everyone at Mercedes-Benz of Ontario. We called him on his personal number a few times to ask more questions, and he always made time for us. We arranged another test-drive and lineup of several vehicles in diffent colors and option packages. Trevor took care of this personally such that we wasted no time getting to business when we returned. Overall, the quality of the car, combined with the many perks of being part of the Fletcher-Jones Family proved too exciting to pass up. We took the plunge and bought a new 2013 ML 350 from Trevor. He promised to come to our house if need be to program our garage remote, and they even gave my wife the Giant Red Bow to take with us. We have already referred our friends there. When it comes time for our next car purchase, we will definitely start and end at Mercedes-Benz of Ontario. Thanks everyone! Peter and Gladys More

We had a Fantastic experience at Mercedes Benz of Ontario. The facility is gorgeous. Our Sales Person was Morris Palmore. He is very knowlegable about the cars. He had the perfect car all warmed u Ontario. The facility is gorgeous. Our Sales Person was Morris Palmore. He is very knowlegable about the cars. He had the perfect car all warmed up and waiting for us when we arrived. He is very professional, couteous and all that. But the thing that impressed us the most was how positive he was. His attiude made all the difference to us. Even after we got home with our new Mercedes( it was our first one )he called us to make sure we understood the technology on the car. I give him the highest marks possible. More

Mike Sullivan is nothing short of spectacular! I visited Ontario MBZ and many other dealerships in my search for a new Mercedes Benz. Hands down, Mike was the best. He was down to earth, extremely knowled Ontario MBZ and many other dealerships in my search for a new Mercedes Benz. Hands down, Mike was the best. He was down to earth, extremely knowledgable and listened carefully to what I wanted. I needed alot of help deciding which model, new or used, lease or buy and he laid out the options in a simple and easy to understand way. He went out of his way to help me; in fact, even when I had the opportunity to purchase the car that I wanted from another dealer, I chose to work with Mike. I referred a good friend and colleague to Mike and I will continue to refer as many people as I can. Ontario MBZ is lucky to have him and I will buy my next Mercedes Benz from Mike. More

Prior to our arrival to Fletcher Jones of Ontario we had been to several other dealerships and nowhere else were we treated with the same type of service that Ming Marcum treated us. He was very professiona been to several other dealerships and nowhere else were we treated with the same type of service that Ming Marcum treated us. He was very professional, honest, and attentive to us. From that point on we knew that not only would we buy a Mercedes-Benz that day but we would also become loyal Fletcher Jones customers. Ming truly is a living example of providing guests with "World class service". Thank you for everything Ming. Sincerely, Luis & Jessika More

Going into the dealership I was expecting the typical car salesman. I was extremely surprised when Ming introduced himself and started to help me look at cars. He was so friendly and made me feel really co salesman. I was extremely surprised when Ming introduced himself and started to help me look at cars. He was so friendly and made me feel really comfortable. I never felt pressured the entire time I was there. In fact, it was the complete opposite. The team treated me like a King. Anything I needed Ming worked to get it. When it came down to the financing, he was very flexible with me and simply gave me exactly what I requested. From start to finish Ming was a pro and at the same time became a friend. Someone I can trust and someone who I can refer to a friend having the peace of mind knowing they will be taken care of. It's now often you come across a genuine person who really cares about the customer. For that reason, I recommend Ming at Fletcher Jones Mercedes of Ontario. More

I'm totally satisfied with this dealer, I visited this dealer on November 30, 2012, the associate that helped me was Michael Georgie, he is a really nice person, very helpful, he also was very clear and a dealer on November 30, 2012, the associate that helped me was Michael Georgie, he is a really nice person, very helpful, he also was very clear and all the aspects that I needed to know about this vehicles,He also stayed very late helping me. I'm very satisfied with my purchase and Georgie was very kind on showing me how everything works in the car,to activate the Mbrace,the bluetooth.My new car is awesome. MERCEDEZ-BENZ The Best or Nothing, and I definitely recommend this dealership!!! Thanks for everything... Michael Georgie. More

I went to the dealership very hesitant since I did not want the typical car dealer experience where someone swarms you and pressures you. Ming greeted us and from the start was genuine and never made me want the typical car dealer experience where someone swarms you and pressures you. Ming greeted us and from the start was genuine and never made me feel like it was just about getting the sale. He made me feel comfortable and always worked on our behalf. We ended up with the exact car we wanted at the exact price we wanted. Bryan Fitzpatrick the Manager stopped in just to say hi and also made a great impression. I would highly recommend the dealership since it is beautiful, Ming because he was so kind and patient, and the car because I love it! More

came just to look and compare prices, but end-up buying one instead, and the reason of it I believed is Mr.Marcum approach and professionalism; he actually convinced us that is the right car for us, glad w one instead, and the reason of it I believed is Mr.Marcum approach and professionalism; he actually convinced us that is the right car for us, glad we believed him... More

Ming was very informative, kind, helpful, professional. Connie and I truly enjoyed our experience at your dealership. Everyone involved treated us like royalty and you have gained a client for life. Most Connie and I truly enjoyed our experience at your dealership. Everyone involved treated us like royalty and you have gained a client for life. Most of the time when purchasing and/or leasing a car the salesmen are like vultures breathing down your neck for a quick sale. Ming was nothing like that and he has made friends with us. From the moment we met him he never once pressured us about anything and made our lease experience a pleasure instead of a hassle. Also Bryan took time to introduce himself and made us feel so welcome during our process. He made us feel like a part of the team instead of just another sale. You never see this at other dealerships that we have been to. And also Eli was very friendly and helped the paperwork feel almost painless. Most times at the end of the deal another pushy salesman comes in and trys to weasle you out of more money. We did not feel that type of pressure here. You folks are top of the line as far as we are concerned and we wish you all a very Merry Christmas this year. And the vehicle speaks for itself. Awesome in every letter of the word. We look forward to a continued friendship with Ontario Mercedes. Thank you for your professionalism. Nothing bad to say at all. Respectfully from Robert and Connie Freeman. More

Friendly, informative, keen on customer service. The salesman, Duane Phillips, was outstanding: he was knowledgeable and very pleasant to work with. An excellent experience on all levels. I was treate salesman, Duane Phillips, was outstanding: he was knowledgeable and very pleasant to work with. An excellent experience on all levels. I was treated with respect and was able to find the car of my dreams in less than a day. The employees made me feel very special and for that I am grateful! More