Mercedes-Benz of Ontario

Do not attempt to purchase a vehicle from MB of Ontario. I just took delivery of my beautiful new CLS550 from another reputable dealer at an amazing price. My experience with Internet Manager, Joe Obrien I just took delivery of my beautiful new CLS550 from another reputable dealer at an amazing price. My experience with Internet Manager, Joe Obrien and GM Ray Burke was horrible. I initially contacted Internet Manager, Joe Obrien one week ago and told him I was a serious buyer and even gave him the specifics on the car I wanted. Joe's initial reaction was to try and sell me a more expensive car, as supposedly my car request did not exist. This wasn't true and I had to actually find the car at another dealer for him. Then Joe said he tried and tried and couldn't get my car with a dealer trade. This is also not true, as guess what I bought yesterday, the same car I provided to Joe and my new dealer got the dealer trade done in one hour! Then Joe, wouldn't even quote me a price over the internet as he kept trying to get me to come into the dealership and negotiate the old school way. Why is this man the alleged Internet Manager when he won't conduct business via the internet? I really wanted to do business with MB Ontario as it was the closest to my home, so I escalated the matter to GM Ray Burke. This didn't help as Ray couldn't get me the car and Ray refused to commit to even meet the price I had in writing from a nearby dealer. 6 days, 3 phone calls by me to them and 22 emails later and neither Ray or Joe would get me my car or commit to a price!! Meanwhile, I contact another MB dealer who secures the dealer trade for me in one hour, offers me a fantastic price via email and even completes all the paperwork via the internet. More

Mike was up front and told me that the part they ordered was not up to MB standards and re-ordered the part. That is what I want. A true friend in the business. was not up to MB standards and re-ordered the part. That is what I want. A true friend in the business. More

Ming is a good sales pro.. he made us feel confortable and help us make up our mind in buying our car without feeling being pressured. All in all its a pleasant buying experience and will tell our freinds and help us make up our mind in buying our car without feeling being pressured. All in all its a pleasant buying experience and will tell our freinds to go and see Ming when they decide to buy a new or used Mercedez Benz. More

I will tell everybody to go to MB of Ontario. The whole staff is top notch and they do work for you. Joe O'Brien and Bryan Fitzpatrick are like one of your family members, Buying a car can be a real pain, staff is top notch and they do work for you. Joe O'Brien and Bryan Fitzpatrick are like one of your family members, Buying a car can be a real pain, but they make it so easy you will go back again and again. More

Ming Marcus is an exceptional salesman, but I must add that he is an even better person. He is always there to answer my questions, always gets back to me no matter day or time. He has offered so much h that he is an even better person. He is always there to answer my questions, always gets back to me no matter day or time. He has offered so much help on all the technology available in the MB. He is patient and always smiling. He is an excellent representative of your company. It was a thrilling time in my life to buy my first MB and Ming made that experience even better. More

The service that was provided at Mercedes- Benz of Ontario fell nothing short of excellent. As soon as I entered the receptionist greeted with a smile and lead me to Ming Marcum. The sales associate i Ontario fell nothing short of excellent. As soon as I entered the receptionist greeted with a smile and lead me to Ming Marcum. The sales associate introduced himself in a professional manner yet had a very welcoming personality. Ming was very helpful in providing answers to all of my question, and took the time to understand the features i was looking for. It was very refreshing to be with a sales associate that understood what i wanted, and never pressured nor wasted my time looking at cars I had no interest in. He made it easy to understand every detail of the purchase, and always kept in mind my needs as a customer. Though I understand this is always a time consuming process, Ming was very understanding about my time constraint. I would definitely recommend this dealership but most importantly i would recommend MING MARCUM. He was caring, understnading, and took the time to listen to all of my needs, and questions.The pricing was fair, and the service was Amazing. Mercedes-Benz of Ontario really makes their customers feel special. I am a first time buyer that had an excellent experience. More

Trevor Harlow is a knowledgeable outstanding professional! He was very deligient and thorought in negotiating our deal and there was never any pressure to make a purchase. He provided excellent professional! He was very deligient and thorought in negotiating our deal and there was never any pressure to make a purchase. He provided excellent customer service and follow up during and after the purchase of my SL500. I most certainly would purchase another vehicle from Trevor and would not hesitate to refer friends and family to him. I have dealt with three other Mercedes Benz dealerships and by far Fletcher Jones of Ontario has and continues to provided a superior customer experience. In addition, the entire staff is extremely friendly and knowledgeable, and the amenities of the dealership speak for themselves. Thank you Trevor! More

Michael Georgie has provided us with an exceptional service. We bought 2013 ML 350 on 3/19/2013 from him. He was very courteous, professional, honest and trustworthy. Michael is very knowledgeable and service. We bought 2013 ML 350 on 3/19/2013 from him. He was very courteous, professional, honest and trustworthy. Michael is very knowledgeable and works above and beyond the average service, he stayed very late to help us with the sale and setting up the car.You feel appreciated when you deal with Michael. I have been buying cars for years, I can say that Michael Georgie is the best Sales consultant I have ever worked with. You will get the best price and the best service. I recommend Michael for all my family and friends. Michael is a man of integrity and if it is up to me, I would nominate him to be the "employee of the year" and give him a big "STAR". Ray Burke the GM was amazing as well. Audrey from finance was very helpful. Overall , it was such a wonderful experience. Sam Naseib More

Without a doubt the experience I had buying this grand new car at FJ was terrific! Working with Michael, Brian and Audrey I found them each to be friendly, knowledgeable and understanding of what my needs new car at FJ was terrific! Working with Michael, Brian and Audrey I found them each to be friendly, knowledgeable and understanding of what my needs were. Moreso, it was great to work with true professionals who show their personalities without compromise and made this experience not just a buying trip but the building of a relationship. It is rare to experience such overall exquisite quality from merchandise to service yet I have no doubt every experience with FJ is destined to remain equally as amazing. More

Thank you so much Joe for making my buying experience so easy and pleasant. My wife and I were very impressed by your human qualities and your professional expertise. Many Blessings!! (Alex & Connie Duran) easy and pleasant. My wife and I were very impressed by your human qualities and your professional expertise. Many Blessings!! (Alex & Connie Duran). More