Mercedes-Benz of Ontario

I was trying to buy a new ML350 Bluetec before Christmas and I am glad I met Joe O'Brien, the Fleet Internet Director and made the deal here at Mercedes-Benz of Ontario yesterday. Joe is kind and informativ and I am glad I met Joe O'Brien, the Fleet Internet Director and made the deal here at Mercedes-Benz of Ontario yesterday. Joe is kind and informative as an experienced professional. He helped me to go through the whole process efficiently. Bryan Fitzpatrick, the Sales Manager, worked on the deal in a professional way. I appreciated that. Patricia Salcido, the Finance Manager, went through with me the whole payment process clearly and patiently. I got the exact car I want here and happy holiday to everyone at Mercedes-Benz of Ontario. QING More

I called to notify service dept. that we were being towed over 100 miles to the center. They were very understanding and helpful. When we arrived everything was in place to process our repair. I would have l over 100 miles to the center. They were very understanding and helpful. When we arrived everything was in place to process our repair. I would have liked to have taken advantage of the free sedan loaner car but it was too small for all of our stuff to fit into it and had to rent a car. I appreciated the offer on such short notice. More

I feel the service was perfect, Chris was very attentive to us, he went above and beyond foe us and he was the same when we came back the next day, did not ignore us just because he sealed the deal, Thank to us, he went above and beyond foe us and he was the same when we came back the next day, did not ignore us just because he sealed the deal, Thank you Chris Davis :) More

I called this dealership to get a part number to fix my car . The gentleman would not give me part number nor even know nothing about the part. After spending 100k on a car I should at least be able to get car . The gentleman would not give me part number nor even know nothing about the part. After spending 100k on a car I should at least be able to get a parts number!!!very lousy service mb More

You feel like you are checking in to a luxury hotel valet. Friendly staff courteously approach your vehicle and help you do whatever you need to transfer to your loaner or shuttle. Everyone on floor is valet. Friendly staff courteously approach your vehicle and help you do whatever you need to transfer to your loaner or shuttle. Everyone on floor is professional. They have a Starbucks and juice bar with snacks and everything is immaculately clean, neat and nice. Chose them for convenient location off the 10 freeway near the 15 but never expected to find the best dealership I've been too including Fletcher Jones in Newport. My agent here is Mike Doehla and I can only recommend him as a service professional. He helped point out things that need to be taken up with the selling dealer without badmouthing them or pointing out any unnecessary stuff. The work they've done on my car has been excellent every time and I've received a clean valet car every time I pick it up. They provided me with a loaner in clean and new condition. I've used their airport shuttle 3 times already and received my vehicle clean and without dents or scratches. This is a fantastic value with Fletcher Jones as it protects your car form dings at the airport , vandals, jet fuel and what have you. They dont charge for this service but offers it as a courtesy to their loyal clients. You can count me in as their loyal client for sure and i will ne3ver take my vehicle anywhere else. Whoever runs this place knows how to do it at the highest level and standard Another MB dealership in Long beach (there's only one there, is where I bought my CPO vehicle and I got it back with scratches and dents and paint on the seats and all over the interior of the vehicle This other dealer's service was also worst in the industry never mind Mercedes dealers. Will never go there again. More

This dealership is phenomenal! Mike in service is truly genuine and really looks out for his customers! I will not buy or take my car for service anywhere else!!! They have truly exceeded my expectations! genuine and really looks out for his customers! I will not buy or take my car for service anywhere else!!! They have truly exceeded my expectations! More

From the reception to closing the deal, every one was very friendly and helpful Duke, our sales consultant, understood our needs and expectations and he met them. The Finance manager was great and very friendly and helpful Duke, our sales consultant, understood our needs and expectations and he met them. The Finance manager was great and friendly, he explained the steps and made sure that I understand every step to make the right decision. Finding my new Mercedes was very nice experience :) I would highly recommend Mercedes Benz of Ontario Thank you MB of Ontario Team More

It was a good car leasing experience. Duke showed me several different cars and went through the buy/lease options with me. He did not over pressure me and when I made my decision he was quick to act an several different cars and went through the buy/lease options with me. He did not over pressure me and when I made my decision he was quick to act and deliver the car I selected. Good experience, great car! More

This was one of the most positive buying experience I have ever had. Sales Consultant Morris Palmore was extremely knowledgeable and professional. He was able to help me find the exact vehicle I was lo have ever had. Sales Consultant Morris Palmore was extremely knowledgeable and professional. He was able to help me find the exact vehicle I was looking for and delivered it on schedule as promised. He is ethical and responsive. Three weeks after selling me my vehicle, He continues to promptly respond to any question I may have regarding my beautiful new car. Kudos to Morris and based on my experience, I would definitely recommend Mercedes Benz of Ontario. More

The dealership was very accomodating and really made us feel welcome. We arrived at 6:30 PM on a Sunday. They were officially closed but Bryan set us up with Duke Troung who showed us the vehicles, answe feel welcome. We arrived at 6:30 PM on a Sunday. They were officially closed but Bryan set us up with Duke Troung who showed us the vehicles, answered all our questions and took us for the test drive. No hassle pricing and negotiations. Very professional from the manager, to Duke, to the financing officer and even to the Service Personnel who brought the car out before we left the dealership. Duke even followed me to my office to get the check for the second part of my down payment. Truly one of my most pleasant experiences in purchasing a vehicle (and I have bought 6 to date). Two of my previous purchases were Mercedes Benz'. One is a 1998 C230 Sport and the other is a 2010 E350 Sedan. The first one was a five hour disaster. The second one involved two visits to the dealership despite internet negotiations. This one was a pleasure. In at 6:30 PM, out with a brand new vehicle by 9:15. My wife got home with the vehicle by 9:30 and I got home by 10 after a brief pit-stop at my office to pick up the check. Many thanks to the dealership for the great Sales Service. I have been recommending the dealership at Mercedes Benz of Ontario to all my friends and acquaintances. More