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Mercedes-Benz of Ontario
Ontario, CA
1,278 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
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Showing 1,278 reviews
March 29, 2016
Great service! I was beyond satisfied with my service. I came in to view the CLA 2015 and ended up leaving with a 2016 CLA. I love my new car. Thank you Mercedes Ben I was beyond satisfied with my service. I came in to view the CLA 2015 and ended up leaving with a 2016 CLA. I love my new car. Thank you Mercedes Benz Ontario.! More
by Tee
Employees Worked With
Wassem Karahbi
March 29, 2016
Excellent Service We worked with Tyrone Trimble. He was amazing throughout the entire process. He assisted us in getting a new car for our parents. We live in Chicag We worked with Tyrone Trimble. He was amazing throughout the entire process. He assisted us in getting a new car for our parents. We live in Chicago and Tyrone helped us accomplish this seamlessly. He was professional, knowledgeable and extremely accommodating of our limited schedule. This was easily the best and simplest car purchase we ever made. Thank you Tyrone and the entire team for your help. We highly recommend Mercedes-Benz of Ontario to everyone. More
by Paul N
Employees Worked With
Tyrone Trimble
March 26, 2016
Purchase of certified car The people who assisted us in our purchase was Trevor Harlow and Finance Manager Johnny Jabbour. My husband and I have been purchasing cars for 30 yea The people who assisted us in our purchase was Trevor Harlow and Finance Manager Johnny Jabbour. My husband and I have been purchasing cars for 30 years and this was the best experience we have ever had. No pressure, no lies. When we're ready to purchase another car we'll be back. Thank you Trevor and Johnny. You guys are the best! More
by MercedesJP
Employees Worked With
Johnny Jabbour , Trevor Harlow
October 02, 2015
Great sales, finance and service Wassem is the best He listens, through and we got our mercedes deal Great team work at mercedes of ontario Thank You very much Tim Scott Wassem is the best He listens, through and we got our mercedes deal Great team work at mercedes of ontario Thank You very much Tim Scott More
by Tscott
Employees Worked With
Wassem Karahbi
September 13, 2015
Best car buying ever Wassem was great and provided me with best customer service experience. The car buying process was fast and easy. He helped me to select the right car Wassem was great and provided me with best customer service experience. The car buying process was fast and easy. He helped me to select the right car and I would highly recommend Wassem and Ontario dealership to anyone specially friends and family More
by Tony2015
Employees Worked With
Wassem Karahbi
September 04, 2015
Excellent I will need to saying that my wife Joanne and me experienced at Flectcher Jones Mercedes-Benz of Ontario was Excellent. Mr. Hector Altamirano from S I will need to saying that my wife Joanne and me experienced at Flectcher Jones Mercedes-Benz of Ontario was Excellent. Mr. Hector Altamirano from Sales & Leasing Consultant and Mr. Nelson Eger the Finance Manager is the Dream Team. One more time, thank you very much. More
by Carlos Crespo
Employees Worked With
Mr. Hector Altamirano Sales & Mr. Nelson Eger Finance Manager
September 03, 2015
Over Promised-Under Delivered-Care only about Sale Very disappointed with the experience at this store. I expected more from this New Dealership in Ontario and have to go to Riverside to get Professio Very disappointed with the experience at this store. I expected more from this New Dealership in Ontario and have to go to Riverside to get Professional Service. The sales team from this dealership calls daily to see if I want an upgrade. The car is a 2014--do I really need an upgrade??? Calls have been harassing and service is disappointing. More
by typical customer
Employees Worked With
Matt Nouri
August 31, 2015
Excellent Service I'm loving my car I wasn't sure about purchasing a car on that day I was just looking, but when i drove my car felt in love with the pleasure of driving it , plus the I wasn't sure about purchasing a car on that day I was just looking, but when i drove my car felt in love with the pleasure of driving it , plus the salesman helped me a lot motivating me to buy it. I really like this dealer everyone is nice and friendly. More
by Luz S
Employees Worked With
Willie Patterson
August 30, 2015
A Mercedes fan again I didn't want to ever come here again after my horrible experience with Gerald Corona however my daughter insisted we look. Wassem was so professional I didn't want to ever come here again after my horrible experience with Gerald Corona however my daughter insisted we look. Wassem was so professional and courteous we became fans. I've told my friends how really great and helpful he was. He made us a believer. We bought the car and each time we go back he treats us like family. I didn't think anyplace was as good as Newport FJ but Waseem proved us wrong. More
by Themamadonna
Employees Worked With
Wassem Karahbi
August 30, 2015
Worth traveling far just to work with Wassem Wassem was wonderful! I am so grateful for all his expertise and excellent customer service. Even a year later, he remembers my name and my mother's, Wassem was wonderful! I am so grateful for all his expertise and excellent customer service. Even a year later, he remembers my name and my mother's, and always asks about her. Nice touch. Excellent customer that I'd expect from MB. He really listened to my concerns and helped me find the perfect car for me. I love it. He goes the extra mile. Great that the dealership offers free car washes! Big perk! Thanks again! More
by Bigdreams00
Employees Worked With
Wassem Karahbi
