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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,278 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,278 reviews

April 24, 2016

"Professional service" Explained service to be done; maintained a pleasing disposition;left Mike knowing service was done right. My overall experience with Mercedes-Benz of More

by picglk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Apr 25, 2016 -

Mercedes-Benz of Ontario responded

Thank you for taking the time to share your feedback. I'm so pleased to hear that Mike and the rest of the team has taken excellent care of you. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

April 22, 2016

Perfect Auto Buying experience Both Michael Burns and Willie Pattersonare personable and have excellent product knowledge covering all questions I had about the vehicle I purchased. More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wael Fejleh, Michael Burns, Willie Patterson
Apr 25, 2016 -

Mercedes-Benz of Ontario responded

Hi Robert, Thank you for taking the time to share your feedback. I'm very happy to hear that Michael and Willie took excellent care of you during your visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

April 20, 2016

Great deal with a smile! I upgraded my lease and received my dream car without having to haggle! My Mercedes Benz purchase from Ontario MBZ was great and surrounded by courte More

by dwag52jl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Veals
Apr 25, 2016 -

Mercedes-Benz of Ontario responded

Thank you so much for taking the time to share your experience. I'm very pleased to hear that our team took excellent care of you. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

April 18, 2016

Purchase Great buying experience! Trevor and Mike was helpful and we would recommend anyone to the this dealership to buy a Mercedes! Everyone here were friend More

by Angel1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla, Trevor Harlow
Apr 25, 2016 -

Mercedes-Benz of Ontario responded

Thank you for taking the time to share your feedback. I'm so pleased to hear that Trevor and Mike took excellent care of you during your visit! If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

April 11, 2016

Personalized service, dedicated staff and follow up!! My family and I purchased a used vehicle from this dealership. The staff was professional and friendly when we were in the dealership. We dealt prim More

by TeamSiegel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Moreno and Mi, Anthony Del Toro
Apr 25, 2016 -

Mercedes-Benz of Ontario responded

Dear Siegel Family, Thank you for taking the time to share your feedback. I'm so pleased to hear that you had a great overall experience working with Anthony and the rest of the team! If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

April 05, 2016

Awesome customer service What an experience! This was the first time my wife and I have ever been to a Mercedes Benz dealership. We went in for a key. Had an appointment with More

by Benzfever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desiree McKinney
Apr 05, 2016 -

Mercedes-Benz of Ontario responded

Hello, Thank you so much for sharing your feedback. I'm so happy to hear that your first time purchasing a Mercedes-Benz was with us and that our first impression was on point! We truly strive to provide world-class service to all our guests, so it's great to read Desiree made you and your wife feel right at home. Welcome to the Mercedes-Benz of Ontario family, please don't hesitate to ever contact us if any questions arise. -Heather Lewis, Client Care Manager

April 03, 2016

Excellent customer service I recently traded in my 2014 E350 for a 2016. The entire sales and finance team were wonderful, made me feel very comfortable and answered all of my More

by Benzgirl16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona, Desiree McKinney
Apr 05, 2016 -

Mercedes-Benz of Ontario responded

Hello, Thank you for stopping by our store and congratulations on your new 2016 E350! I'm so happy to read you had a wonderful time here with us and that our staff made you feel very comfortable and were professional. If you ever have any questions at all, please don't ever hesitate to contact us! -Heather Lewis, Client Care Manager

April 02, 2016

AWESOME CAR BUYING EXPERIENCE! What an amazing car buying experience! Hector and Fabrizio are a great team. They were both very patient, professional and enthusiastic. The deal they More

by Whitepuffyclouds777
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector, Fabrizio, Gabby, Eddie. Frank, Nelson
Apr 05, 2016 -

Mercedes-Benz of Ontario responded

Hello, I'm so pleased to hear of your amazing car buying experience working alongside Hector and Fabrizio! We know patience and professionalism alone are huge benefactors to success in any industry, but more in the auto industry where the number one needs are the guests'. Please don't ever hesitate to contact us with any questions you may have, we would love to be of service to you. -Heather Lewis, Client Care Manager

April 02, 2016

Awesome service and pleasant experience First class service and treatment from the entire staff, especially Cindy Ramirez my Service Adviser and George the shuttle driver. Although the money More

by J Velez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Ramirez and George the shuttle driver
Apr 05, 2016 -

Mercedes-Benz of Ontario responded

Hello, Wow, thank you so much for the high rating! We truly strive to deliver world-class service every day to all our guests, so it's really great to hear that we accomplished this with you. We certainly look forward to seeing you again soon, please don't hesitate to contact us with any questions you may have! -Heather Lewis, Client Care Manager

March 31, 2016

Friendly and excellent. It was time for the return of our leased vehicle. AJ met us and handled the complete service in obtaining our new vehicle. We were shown the vehicles More

by Portio0512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aj Wanker
Apr 05, 2016 -

Mercedes-Benz of Ontario responded

Hello, Congratulations on your C300, perfect choice! We are so appreciative of your return and the recommendations we've earned from working with you. Providing world-class service is our number one priority every day, so it's really great to hear of your satisfaction with us. If you ever have any questions or if we could be of any other service to you, please don't hesitate to contact us. -Heather Lewis, Client Care Manager

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