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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,278 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,278 reviews

July 10, 2016

Best In The West!! Every experience has been excellent! The nicest people ever to deal with! What you want and need is there first priority! Much respect for this dealer More

by Dborden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Walker
Aug 08, 2016 -

Mercedes-Benz of Ontario responded

Thank you so much for sharing your feedback! I'm so pleased to hear that David took excellent care of you during your visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

July 02, 2016

fantastic service I had my 2001 S500 B service performed, with some additional needed repairs ,Jorge was very professional and provided me with a lot of information I More

by crawdad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Montoya
Jul 05, 2016 -

Mercedes-Benz of Ontario responded

Thank you for sharing your feedback. I'm happy to hear that Jorge and the rest of the team took excellent care of you during your recent service visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

July 01, 2016

Upscale Service Nathan Wise is a warm and kind premier express advisor. Even with my humbling 2002 C230, I was treated as if I were driving a 2016 550 SL. Most excel More

by Jizel4695
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Wise
Jul 05, 2016 -

Mercedes-Benz of Ontario responded

Thank you for your review. I'm so pleased to hear that Nathan took excellent care of you during your visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

July 01, 2016

Good feeling that work is done correctly Work completed as promised They give you a ride home and back . Good mechanics and clean facility Pleasant staff. What more can you Ask for? Y More

by MaggieS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hodgson
Jul 05, 2016 -

Mercedes-Benz of Ontario responded

Hi Maggie, Thank you for sharing your feedback. I'm very pleased to hear that Chris and the rest of the team took excellent care of you during your visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

June 24, 2016

Excellent customer service. Miko at the front desk always provide excellent customer with a smile. My service advisor was CJ, its always a pleasure doing business with CJ. More

by jo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hodgson
Jul 05, 2016 -

Mercedes-Benz of Ontario responded

Thank you for taking the time to rate and review your experience. I'm so pleased to hear that Chris took excellent care of you during your visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

June 17, 2016

Amazing Go in and ask for Joe! He was very helpful and made buying my first Benz very easy. Thank you for making my first experience amazing. More

by Jessica Perry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
Jul 05, 2016 -

Mercedes-Benz of Ontario responded

Hi Jessica, Thank you for sharing your feedback. I'm so pleased to hear that Joe took excellent care of you during your visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

June 08, 2016

Great experience from the time I called to make my appointment to conclusion. My Service Advisir Desiree McKinney has been tremendous each time I work with her. Great More

by Terry
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Desiree McKinney
Jun 10, 2016 -

Mercedes-Benz of Ontario responded

Hi Terry, Thank you for taking the time to review your experience. I'm very happy to hear that Desiree took excellent care of you during your service visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

June 06, 2016

Friendly, knowledegeable and helpful=First Class Experience. Sales Consultant Michael Burns was very personable, knowledgeable and friendly. Finance Manager, Frank Wannes, offered a thorough and compelling case More

by MBZGLC300
Recommend Dealer
Yes
Employees Worked With
Frank Wannes, George Gill, Michael Burns
Jun 10, 2016 -

Mercedes-Benz of Ontario responded

Thank you for taking the time to submit your feedback! It it greatly appreciated. I'm so pleased to hear that Frank, Michael and George worked together to help make your experience memorable. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

June 04, 2016

Exceeding the Standard of Excellence Thank you to the staff at Fletcher Jones Ontario! From the online appointment scheduler, to the shuttle service members taking me back and forth, t More

by Marc3025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Montoya
Jun 10, 2016 -

Mercedes-Benz of Ontario responded

Thank you for taking the time to share your feedback. I'm so pleased to hear that you had a great experience working with Jorge and the rest of the team. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

June 01, 2016

Excellence From Brian, to Willie, to Addi , an outstanding car buying experience! They all worked hard to make my deal work, with an absolute focus on the custo More

by Tom
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian and Addi, Willie Patterson
Jun 02, 2016 -

Mercedes-Benz of Ontario responded

Hi Tom, Thank you for taking the time to share your feedback. I'm so pleased to hear that you had a great overall experience working with Brian, Willie and Addi! If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

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