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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,287 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,287 reviews

May 12, 2017

Great service from Gerald Corona my service advisor. Gerald Corona is a outstanding service advisor he always give consists service on my S550. I would recommend anyone get their car service here at Mer More

by David Horn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
May 15, 2017 -

Mercedes-Benz of Ontario responded

Hi David, Thank you for taking the time to share your feedback on your experiences working with Gerald. It is great to hear that he continues to provide you with excellent service throughout your visits with us. Your recommendations are greatly appreciated. As always, if we can be of any further assistance, please don't hesitate to reach out. Kind Regards, Heather Lewis Client Care Manager

May 08, 2017

Anthony Anthony Del Toro Was very helpful and considerate of my time even when working with another customer. Its A pleasure to work with young energetic More

by Bill Whittemore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla, Anthony Del Toro
May 10, 2017 -

Mercedes-Benz of Ontario responded

Hello Bill, Thank you for your feedback and your loyalty. It is great to hear that Anthony and Mike continue to provide you with quality service. It is truly our goal to deliver outstanding service to all of our guests. As always, we look forward to your future visits. Kind Regards, Heather Lewis Client Care Manager

May 06, 2017

Awesomeness Mike,mike and team understood my needs and concerns about my car and were all to happy to assist with a smile. My experience with Mike was exceptional More

by big Sexy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gentleman in body painting sorry I forgot your name but awesome , Mike Doehla
May 10, 2017 -

Mercedes-Benz of Ontario responded

Hello Lyle, Thank you for taking the time to share about your experience. We are happy to hear that Mike and the rest of the team delivered outstanding service to you. Should you need any further assistance, please don't hesitate to reach out. Best, Heather Lewis Client Care Manager

May 05, 2017

Wonderful customer service. Thank you Rudy! I was given thorough information in regards to my vehicle issues and purpose of solutions. I was very comfortable with the recommendations. Great cu More

by cbolbolian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy
May 10, 2017 -

Mercedes-Benz of Ontario responded

Hello Cbolbolian, We appreciate your feedback about Rudy and are happy to hear that he provided you with excellent service. Should you need any further assistance, our team is happy to help! Kind Regards, Heather Lewis Client Care Manager

May 05, 2017

- The Best - I just got my new E300 from Mercedes-Benz of Ontario. They are very polite and super professional!!! Highly recommended!!! One of the best dealers More

by 2332
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Altamirano and Stephen Desko
May 10, 2017 -

Mercedes-Benz of Ontario responded

Hello, Congratulations on your new Mercedes-Benz! Our team truly appreciates your recommendations and are delighted to hear that you had a wonderful and pleasant experience. Should you need any further assistance, please don't hesitate to reach out. Kind Regards, Heather Lewis Client Care Manager

May 05, 2017

Honest, direct, and smooth.. Just recently bought a used Mercedes C300. First task to was get a feel for its condition and start off with a good feeling of confidence, so I broug More

by jantot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra (appointment rep), Courtesy car attendant., Gerald Corona
May 10, 2017 -

Mercedes-Benz of Ontario responded

Hi Jantot, We appreciate you taking the time to share about your recent experience, and are happy to hear that Gerald and Alondra treated you with the utmost care. Please don't hesitate to reach out if we can be of any further assistance. Kind Regards, Heather Lewis Client Care Manager

May 02, 2017

Great car buying experience Dennis veals gave me a great deal and found me the car of my dreams. There was no gimmicks or tricks. It is great dealership and I would recommend it More

by Mbz Tristan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Daniels, Dennis Veals
May 03, 2017 -

Mercedes-Benz of Ontario responded

Hello Mbz Tristan, Thank you for sharing about your experience. Our team members like Mike and Dennis truly view your recommendations as the highest form of flattery. If we can be of any further assistance, please don't hesitate to reach out. Congratulations on your new Mercedes-Benz! Sincerely, Heather Lewis Client Care Manager

April 30, 2017

Treated like a long time customer:) I like old cars, just Purchased a 1985 380 SE with less than 60K miles, brought it in for the routine 60K miles service, and was treated like the car More

by Salg007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
May 03, 2017 -

Mercedes-Benz of Ontario responded

Hi Salg007, Thank you for taking the time to share your feedback with us. We are thrilled to hear that our team delivered a world-class experience to you. It is truly our goal to ensure all of our guests receive five-star service, always. Should you need any further assistance, please don't hesitate to reach out. Kind Regards, Heather Lewis Client Care Manager

April 27, 2017

Fast service My experience with Mike has always been good. Even without an appointment, he does his best to assist me with whatever problems I may have. More

by autojb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Apr 28, 2017 -

Mercedes-Benz of Ontario responded

Hi Autojb, Thank you for sharing your feedback. Our goal is to always provide a world-class experience to all of our guests. With that being said, we are happy to hear that Mike continues to provide you with outstanding service! As always, we look forward to assisting you in the future. Best, Heather Lewis Client Care Manager

April 23, 2017

Great service Best customer service ! Very nice employees .Ready to help there customers and hospitality good! Greeting there customers and always smiling. My servi More

by Samir2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Apr 28, 2017 -

Mercedes-Benz of Ontario responded

Hello Samir, We appreciate you taking the time to share about your recent visit. Our team always aims to ensure our guests are welcomed with a warm smile and the utmost care possible. It is great to hear that we shared that level of service with you. As always, should you need any further assistance, we are happy to help! Kind Regards, Heather Lewis Client Care Manager

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