Mercedes-Benz of Ontario

Service was very courteous and expertly tech knowledgeable in all aspects! Job very well done! knowledgeable in all aspects! Job very well done! More

Fletcher Jones MB has been the most consistent and reliable customer service I’ve had the pleasure to work with and experience. Truly the Fletcher Jones experience sets the bar for all other Mercedes reliable customer service I’ve had the pleasure to work with and experience. Truly the Fletcher Jones experience sets the bar for all other Mercedes Benz Dealerships. More

Art makes the whole experience extremely easy. He’s very professional and meticulous and a true gentleman. He’s very professional and meticulous and a true gentleman. More

Mike Doehla has been my service person for several years. I'm very pleased with his professionalism, and knowledge I'm very pleased with his professionalism, and knowledge More

Dealt with Art was excellent and very sincere with professionalism and very fast really appreciate professionalism and very fast really appreciate More

"I’m consistently impressed by the level of service I receive at Mercedes-Benz of Ontario. The process is seamless, adding real value to my experience and making everything simple and efficient. Having a receive at Mercedes-Benz of Ontario. The process is seamless, adding real value to my experience and making everything simple and efficient. Having access to a loaner vehicle keeps my routine running smoothly during service, and my service advisor, Matzi, always goes the extra mile, calling to explain each step and ensuring that everything is done to Mercedes’ specifications. Working with Trevor and Addi in Sales and Dennis and Johnny in Finance has made me feel like a truly valued Preferred Owner. Their commitment to excellence, along with benefits like the convenient car wash, has solidified my loyalty to Mercedes-Benz—specifically with Ontario. April, Hailey, and Angel, along with the entire team, continually provide top-notch service. This level of care and attention is exactly why I chose Mercedes-Benz of Ontario!" More

I have been their customer since 2014 and they have been always great and professional. Both in sales and service, I do not trust any other dealer with my MB but MB Ontario always great and professional. Both in sales and service, I do not trust any other dealer with my MB but MB Ontario More

This dealership is great when it comes to service very quick if they realize a mistake they made whether it’s warranty updating on there side they will fix it and make sure it’s getting taken care of Kyri quick if they realize a mistake they made whether it’s warranty updating on there side they will fix it and make sure it’s getting taken care of Kyrillos is an amazing service advisor always communicating and giving updates as much as possible More

Pleased I brought my E550 Cabriolet here. Mike Doehla and the service techs are really engaged, professional and the waiting area if you should choose to stay is clean, comfortable and 3 seat Mike Doehla and the service techs are really engaged, professional and the waiting area if you should choose to stay is clean, comfortable and 3 seats are available for massage! More

Called in about a C 300 cabriolet spoke with Zachary. All he did was talk in circles and tried very hard to pass me to his manager. After giving him an offer he said his manager would call me. Had to con All he did was talk in circles and tried very hard to pass me to his manager. After giving him an offer he said his manager would call me. Had to contact him again the next day and request follow up, which he said his manager would call me shortly. Another salesperson called me named John, he also talked in circles and was unprepared when he requested a time for us to chat again. All I wanted was a straight answer about my offer for a vehicle. In the end John could not justify why the book values on this particular car were $5,600 over market value. Even though fletcher jones dealership group is the, “Best in the market,” and I, “shouldn’t worry about price because they’re so competitive.” Him and his management could only concede $200 on a vehicle $5,600 over market value. Even though I used logic, and actual comparable vehicles in the market to shop against their inventory this did not get anywhere. The price may not be the fault of management, but Zachary’s service was sub par, and I don’t see how this dealer became, “number one in the market,” if they over charge and are inflexible on their vehicles. More