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Mercedes Benz of Omaha

Omaha, NE

4.2
275 Reviews

14335 Hillsdale Ave

Omaha, NE

68137

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Showing 275 reviews

March 05, 2023

The service is always excellent. All necessary repairs are explained. Everyone is courteous, and the lounge area accommodates a comfortable environment while waiting for a repair. More

by eg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Egland, Chris
Mar 06, 2023 -

Mercedes Benz of Omaha responded

Thank you for the great review and kind words about Mercedes-Benz Of Omaha. We are pleased to hear about our team's great work and we are thrilled that you like our lounge area. have a great rest of your day and we hope to see you in the future!

March 03, 2023

I want to express my sincere appreciation for the outstanding service I received during my recent visit to Mercedes Benz of Omaha. From the moment I walked through the door, I was treated with profes More

by Dr. Suarez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott, Bruce, Austin
Mar 05, 2023 -

Mercedes Benz of Omaha responded

Willie, we are thrilled to hear that you had an amazing service experience at Mercedes-Benz Of Omaha! Thank you so much for your shoutout to Scott, Austin, Bruce, and the rest of our team's high-quality care. We wish you many safe miles ahead!

February 13, 2023

would not recommend the service poor communication the pricing very generic not specific to my vehicle More

by Ana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
Feb 13, 2023 -

Mercedes Benz of Omaha responded

Ana, I am so sorry to hear that our pricing was not what you had expected and that you did not receive the communicative customer service we pride ourselves on. We will be sure to take your feedback into consideration so that we may improve our process going forward. If there is anything else you'd like to share, please feel free to get in touch. Thank you, John Langland - GM - 402-490-8391

February 09, 2023

Poor customer service, call backs seem rare, and calling in just as frustrating on hold for long periods More

by Dtt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Feb 13, 2023 -

Mercedes Benz of Omaha responded

I would like to apologize that we didn't leave a better impression. We pride ourselves on prompt and attentive service, so I am sorry that you have had such a difficult time getting in touch with our team. I will look for your contact information, and I also invite you to reach out to me directly. Thank you, John Langland - GM - 402-490-8391

Feb 14, 2023 -

Dtt responded

Okay i gave it a try , i called in just now, they said my service rep wasn't available and to call back another day.

December 29, 2022

Very responsive, extremely helpful, personable and excellent workmanship Work done timely and courteous in interactions More

by Ash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon
Dec 29, 2022 -

Mercedes Benz of Omaha responded

Thank you for the kind words and thoughtful review! We are delighted that our team provided you with top-notch service and we look forward to assisting you next time. -- Mercedes-Benz Of Omaha Team

December 29, 2022

I had a great experience with Christopher Rath. He took his time throughout the entire buying process to ensure I was happy with my purchase. After the purchase was finalized, Mr. Rath made sure I More

by ritahern
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Rath
Dec 29, 2022 -

Mercedes Benz of Omaha responded

This is great to hear! We appreciate the kind words and are pleased to hear about your positive experience with Christopher and our team! We hope to assist you in the future and wish you a great rest of your day! -- Mercedes-Benz Of Omaha Team

December 20, 2022

Excellent service. Professional, kind and helpful. Always willing to help and go the extra mile. Follow up calls and willingness to help and spend as much time as need More

by DRDOBLEMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Rath
Dec 21, 2022 -

Mercedes Benz of Omaha responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Mercedes-Benz Of Omaha team. Drive safely, and we hope to see you back again down the road!

December 15, 2022

I had an EXCELLENT experience at MB of Omaha! My sales associate, Mr. Chris Rath, offered a comfortable experience with both excellent knowledge about the vehicle as well as a personable meeting More

by greenefarmroad
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Rath
Dec 16, 2022 -

Mercedes Benz of Omaha responded

Thank you for this great review of Mercedes-Benz Of Omaha. We strive to go above and beyond for all of our clients, so your feedback means we are meeting that expectation. Chris will appreciate your kind words. Happy holidays!

December 14, 2022

Friendly & helpful service and sales staff! My service advisor Chrissy is a pleasure to work with and I always know that everything will be done right! More

by Mary in Bennington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy
Dec 14, 2022 -

Mercedes Benz of Omaha responded

Thank you for taking the time to leave us such wonderful feedback! We will be sure to tell our team that you appreciated their quality assistance. Take care! –The Mercedes-Benz Of Omaha Team

December 07, 2022

Mark was extremely helpful, knowledgeable, and polite throughout the entire process. I was not left waiting very long while my vehicle was being serviced. Overall I had a pleasant experience at Mercedes- More

by hannahgoodes94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stark
Dec 08, 2022 -

Mercedes Benz of Omaha responded

Thank you for the kind words about Mark and our team here at Mercedes-Benz Of Omaha. We appreciate the feedback and hope to see you in the future. Take care!

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