Mercedes Benz of Omaha

We purchased a used vehicle from the dealership. We live 200 miles away from the dealership so we were hesitant to invest our time and expense to purchase a vehicle we had only seen photos of. They took a 200 miles away from the dealership so we were hesitant to invest our time and expense to purchase a vehicle we had only seen photos of. They took a refundable deposit to hold the vehicle for us to inspect. Patrick (salesman) and Larry (used car manager) treated us very well before and after the sale of the vehicle. The price of the vehicle was competitive with what we had been seeing in the market. They had the vehicle cleaned up and ready for us to examine as soon as we arrived. They put the vehicle up on the lift in their service bay to allow us to examine it further. A service technician provided an honest opinion of his observations on the vehicle. The offered financing and extended warranty options even though we used our own financing the sale was very low pressure. Overall the sale of the vehicle went very well and was an enjoyable experience. We had a minor issue with the vehicle on the way home. Utilizing a dealer local to us, they immediately addressed the issue. If you are looking for a Mercedes or a used vehicle that Mercedes of Omaha has taken in on trade, I would not hesitate to highly recommend this company. Ask for Patrick, he’ll treat you right. More

I came to the dealership furious that my car had been damaged during transportation on a truck from Scottsdale. The Service rep recognized my stress and immediately got me into a loaner...and on my way. damaged during transportation on a truck from Scottsdale. The Service rep recognized my stress and immediately got me into a loaner...and on my way. I was presented two options to repair the car...and was advised by the technician to do the least expensive repair. They did the work and it was $150.00 less than the quote. The facility is spotless...the staff very eager to please...and the overal experience was what I had expected from a Mercedes dealer. The new owners of Omaha Mercedes understand the client much better than other previous dealers. I am once agian in the 'Merceds mind-set" after years of being disappointed. I would give them a five star recommendation. More

Having purchased upwards of two dozen vehicles in my lifetime, I've dealt with different types of car dealerships--from Hyundai to Mercedes. I've bought vehicles from several high-end dealerships, incl lifetime, I've dealt with different types of car dealerships--from Hyundai to Mercedes. I've bought vehicles from several high-end dealerships, including Audi, BMW, Cadillac, Lincoln, and Mercedes. This dealership is, without doubt, the finest I've ever experienced. And, rest assured, there were others that came close, but none quite match the customer service, attentiveness, friendly atmosphere, and professional manner in which all the staff treat you. I've specifically mentioned three gentleman who were integral to my purchase. There were no games, just up-front honesty and integrity. I always say that you just don't buy the car, you also buy the dealership. This is my third vehicle purchase from Mercedes Benz of Omaha, and it's because of the outstanding reputation this dealership has earned. The management accepts nothing less than the highest level of customer service. In this day and age, that's a rarity. These guys deliver! More

This was the best car buying experience I've ever had. I was in the market for a certified pre-owned E Class Mercedes and was treated so poorly at the Mercedes dealership in Kansas City that I drove to Omah was in the market for a certified pre-owned E Class Mercedes and was treated so poorly at the Mercedes dealership in Kansas City that I drove to Omaha. The entire staff was attentive, nice, willing to make a deal and had excellent follow up. I would recommend this dealership to anyone; it's worth the drive out of KC. More

We can not say enough good things about Mercedes Benz of Omaha. After the excellent service and care we received from them, we will go no place else. We were in excellent hands with Darin Harriman. Darin Omaha. After the excellent service and care we received from them, we will go no place else. We were in excellent hands with Darin Harriman. Darin listened to what we were looking for and what we needed and came through on a great deal on a used Mercedes. He is very knowledgeable and took the time to go over the whole car with us. Whenever we have had any questions, he is always there to answer them. Darin goes beyond the call of duty by doing extra things like keeping our kids occupied while we signed papers or giving my husband a call on his birthday. Darin is very professional and extremely courteous and always willing to help out in any way. What also was very impressive to us is that Darin calls just to make sure everything is going good with the car and with us. We had the best experience and we will definitely go back to Darin when we purchase our next car. More

I had excellent service at this Mercedes Dealership with Darin Hariman. First, he contacted me several times about a great special going on that was extended into January. He was pleasantly persistent. We w Darin Hariman. First, he contacted me several times about a great special going on that was extended into January. He was pleasantly persistent. We went in and he worked with our needs and got us a really good deal. He was very professional and we could tell that he was listening to our needs and working to meet them. He was timely, extremely helpful and courteous ...at the time of the sale ...and the weeks afterwards when I've had questions. He is an excellent salesman, but not pushy like so many can be.He is great with follow up and customer service. We love working with him and this dealership. Thank you for allowing me to give my feedback. Sincerely, Linda Gidley Omaha, NE More

Attention fit for the product. This is the second new Attention fit for the product. This is the second new vehicle I have purchased from this dealership in the past 13 months. The level of attention to Attention fit for the product. This is the second new vehicle I have purchased from this dealership in the past 13 months. The level of attention to the customer is what you would expect from a dealer in premium vehicles. In particular, Darin Harrinman did an exceptional job listening to what I wanted and making constructive suggestions through and beyond the purchase. He made the experience on that we would repeat without hesitation. Mr. Harrinman's supervisor was also visible and supportive throughout the purchase without even a hint of being overbearing. All in all the best sales experience you can expect. More

I recently purchased a vehicle from Mercedes Omaha. While it was a used vehicle, not a Mercedes, I felt that I was treated as if I was buying the top end vehicle on the lot. Darin was helpful, patient While it was a used vehicle, not a Mercedes, I felt that I was treated as if I was buying the top end vehicle on the lot. Darin was helpful, patient, and knowledgeable. It was an enjoyable experience, and I felt comfortable from the time I walked through the door. And, I love my "new" car! More

One of the best car buying experience I've had. The people there are professional, friendly and knowledgeable. I am a salesman myself for over 25 years and expect alot when I buy a product. My wife a people there are professional, friendly and knowledgeable. I am a salesman myself for over 25 years and expect alot when I buy a product. My wife and I were very impressed with the people at Mercedes of Omaha. More

This was by far the best car buying (leasing) experience I have ever had. Zach was very professional and very helpful throughout the whole process. I tend to ask a million questions when I am making a purch I have ever had. Zach was very professional and very helpful throughout the whole process. I tend to ask a million questions when I am making a purchase, and he was very very patient with me, explained every option on the vehicle to me, also let me test thrive the car (C300 4MATIC) multiple times. I also had a lot of questions about financing, and options on the car and yet he was very helpful with those as well. Pricing/deals were great at the dealership. They had many flexible options for leases. Zach, again was great showing me different rates and different mileage options. James Drake, the General Manager, made me an awesome deal on the vehicle, I don't think I could get such a deal from anywhere else. Both Zach and James were great in terms of making a customer happy. The car itself is simply stunning. If you are in the market for a Benz, you are already aware of this fact. No news flashes here, but if you are in the market for a Benz in Midwest region, Mercedes-Benz of Omaha should be your definite choice. Trust me, the whole experience was simply the best. Thank you Zach and James! More