Mercedes Benz of Omaha

Mercedes Customers Matter ! My husband and I received gold standard level customer care during our experience at Mercedes Benz of Omaha. We received a call after leaving the dea My husband and I received gold standard level customer care during our experience at Mercedes Benz of Omaha. We received a call after leaving the dealership from our salesman Drew. He thanked us for coming and allowing Mercedes to service our needs. We did not receive this type of service after leaving Lexus of Omaha on the same day. Drew also followed up and contacted us once he located a car we were looking for. We actually never heard back from the Lexus of Omaha salesman at ALL. I was a 20+ year Lexus car owner; but not anymore. Service does matter and where I spend my consumer dollars matter to me even more. My hat is off to Drew, Mike and Jerry ! Keep selling great customer care, people are paying attention. I will recommend Drew and Mercedes to all of my family, friends and co-workers. More

DOWN TO THE LAST DETAIL We looked at 3 SUVs, the Mercedes GLK, the Cadillac SRX and the Lincoln MKC. Mercedes was the only one that took the time to explain every feature of We looked at 3 SUVs, the Mercedes GLK, the Cadillac SRX and the Lincoln MKC. Mercedes was the only one that took the time to explain every feature of the car and in a way that was not annoying. The other dealerships were more about trying to qualify how much we wanted to spend rather than giving us a great car shopping experience. Mercedes didn't put any pressure on is because they know their cars are wants and not needs. This makes it feel more like a friend talking about a car you are interested and not a used car salesman. This is the second time we have got a GLK from them and their service is part of the reason why. More

Excellent and Professional My husband and I could not have received better service than we received from Ashley Bazar. We started by researching Mercedes Benz online. Ashley c My husband and I could not have received better service than we received from Ashley Bazar. We started by researching Mercedes Benz online. Ashley contacted us via email and answered every question. There was never any pressure, just information, kindness and courtesy. We purchased a pre-owned Mercedes and we are more than satisfied. When Ashley introduced us to Tom, the Business Manager at Mercedes Benz of Omaha, we experienced the same excellent and professional service. More

Mercedes Benz of Omaha is Superior Mercedes Benz of Omaha provided my wife and I with exceptional experience before, during and after purchase of our ML-350 Bluetech. As a retired exec Mercedes Benz of Omaha provided my wife and I with exceptional experience before, during and after purchase of our ML-350 Bluetech. As a retired executive, I appreciate the professionalism and attention to every detail at this dealership. More

Mercedes CLA I love the car. I liked the Sales people i met but didn't appreciate the way they conduct business. I would highly recommend that Dealership should be I love the car. I liked the Sales people i met but didn't appreciate the way they conduct business. I would highly recommend that Dealership should be very truthful to the customer. Customer will accept the truth but if you keep giving excuses, do not return calls and fake promises that will not fly. I love the car, I still say the Sales people were really nice especially Robert Quick and Pat the Sales Manager but again as i said i do not like the way they conduct their Business. More

Mercedes Benz of Omaha the Best I've been a Mercedes customer for years and moved to Omaha two years ago. This dealership has been great in every way. The service is outstanding, re I've been a Mercedes customer for years and moved to Omaha two years ago. This dealership has been great in every way. The service is outstanding, repair costs comparable and often lower than other quotes, and even though I didn't buy my original car from them they never treated me any differently. I worked with Zach Wamsat, who spent more than a year helping us find the right vehicle, making sure we knew how to use everything on the new vehicle, and following up to make sure everything was working properly. Got a great price on the new vehicle and they stood behind everything they said they would. Best in town. More

Purchase of Mercedes Pre-Owned C Class I recently a purchased a 2011 Pre-Owned Mercedes C Class. I worked closely with Mike Mursch and Ashley Bazar who were extremely helpful. They provid I recently a purchased a 2011 Pre-Owned Mercedes C Class. I worked closely with Mike Mursch and Ashley Bazar who were extremely helpful. They provided a personalized one-on-one experience through the sales and delivery process. There were a couple of minor items that required attention with the car which were promptly addressed. While the car was under maintenance, both Ashely and Mike went out of their way to ensure I had a loaner vehicle that was delivered to my home when I was unable to leave work and commute across town. Both followed up with prompt and courteous emails and phone calls to ensure I am completely satisfied. This is my second Mercedes over a 15 year period and I definitely recommend working with Mike and Ashley. More

Do not buy from Mercedes Benz of Omaha Part. III: Buyer Beware of MBenz of Omaha We purchased a pre-owned MBenz from MB of Omaha (MBO), and we have nothing but ongoing problems with the d Part. III: Buyer Beware of MBenz of Omaha We purchased a pre-owned MBenz from MB of Omaha (MBO), and we have nothing but ongoing problems with the dealership. They will take no responsibility in admitting their incompetence, nor will they resolve issues without blaming the customer. After reading this, would you choose MBO to purchase your next vehicle? If so, good luck. 1) Amy Rousseau, Service Advisor, will not explain what does a “World Class Inspection” consists of, nor will dealership explain to us what does the "Pre-owned Certified" program mean? 2) John Langland, General Manager and Amy Rousseau, Service Advisor will not provide updates on our tire tread depth, fluid levels or brake thickness, even though Schedule A and B Maintenance states they inspect and record this information for the customer. We have not consistently received this information since March 2013, but we have brought the car in to be serviced 4 times since. 3) Due to service department not providing consistent information regarding our brake thickness during our Schedule A and B Maintenance, we were driving around with no front brakes thus damaging the front rotors, cost to replace front rotors a couple hundred dollars. Mr. Langland and Mrs. Rousseau will not return phone calls or emails. Joe Johnson was the only one who confirmed the information was not noted in the database the since March 2013. Mr. Johnson recommended we bring our vehicle in yet again for a free “World Class” inspection even though a so-called “World Class Inspection” is noted to have been completed on every invoice for the last year with no indication of fluid levels, tread depth or brake thickness. We will never buy another vehicle from MBO!!! We will buy a Lexus or Audi. After reading this, would you choose Mercedes Benz of Omaha to make your next vehicle purchase? If so, good luck. Best Intentions to warn future buyers. Dismayed Customers More

In town from Illinois I was in Omaha for Memorial day weekend from Illinois - I had not planned on buying a new car! I went looking and my salesman was Andrew (Drew) Willia I was in Omaha for Memorial day weekend from Illinois - I had not planned on buying a new car! I went looking and my salesman was Andrew (Drew) Williams. Well.... I went home with a new C class and couldn't be happier, I got everything I wanted at a great price! More

A smart decision I recently leased a Smart 4by2 from Mercedes Benz of Omaha. I dealt with Andrew Williams, both over the phone and in person at the dealership. I was i I recently leased a Smart 4by2 from Mercedes Benz of Omaha. I dealt with Andrew Williams, both over the phone and in person at the dealership. I was impressed with his warm, courteous, professional manner and his knowledge of the car I was interested in. The whole process went smoothly and delivery was arranged for Fargo North Dakota. All in all I am very pleased with the whole experience and look forward to working with Drew in the future. More