Mercedes-Benz of Oklahoma City

All Positive Our experience with MB of OKC was all positive. Our salesperson, Debra Osborne, was friendly and very knowledgeable about the vehicle model's feature Our experience with MB of OKC was all positive. Our salesperson, Debra Osborne, was friendly and very knowledgeable about the vehicle model's features as we selected and test drove the car. She honored the deal we made with no surprises. Branden Fuller covered the functions of the car and is available fur future questions. We would not hesitate to purchase from MB of OKC again and contact Debra Osborne. More

Debra Potgeiter Osborne is the Greatest Totally painless, completely pleasant experience dealing with Debra. Showed us the different vehicles, accompanied us on the test drive and even made Totally painless, completely pleasant experience dealing with Debra. Showed us the different vehicles, accompanied us on the test drive and even made us walk across the Jaguar-Volvo dealership to see our other options! More

ALWAYS ASSUDIOUS CUSTOMER SERVICE Mercedes Benz of Oklahoma City is always a pleasure to work with. My husband and I have been lucky enough to work with the entire dealership staff fo Mercedes Benz of Oklahoma City is always a pleasure to work with. My husband and I have been lucky enough to work with the entire dealership staff for over a decade from sales to service. The professional staff delightfully welcomes me and my entire family into the dealership each time we are there as if welcoming us into their home. Tim Allred provides meticulous expertice and ultimate perfection in ensuring our cars are ordered exactly how we prefer. Tim is straight forward and easy to work with. His love Mercedes Benz is invigorating and translates to me as incredible product knowledge. Tim is passionate that not only to you get the best vehicle for your needs but will always surprise me with providing flawless and expectation surpassing service. He spends ample time learning about me and my family to ensure we get the perfect vehicle and love that vehicle through the entire ownership experience. His kind, caring and honoring interactions makes the buying each new MB a fun process. Ron Clemonts and John Collins in financing is a true joy to work with each time. Both men create a smooth and seamless process to getting the paperwork buttoned up in order to quickly get us enjoyig our new Mercedes Benz. Josh Collins has been our service advisor all these years attending to each of the cars we have owned. Josh is wonderful at being accessible to me to ensure an easy process when bringing any of our cars in for service. Frank is always ready to go with a loaner so drop off and pick up is a breeze. Josh keeps me in the loop when any of my cars is being serviced. His suggestions have always been vital and successful to keeping our cars operating at the best performance level possible. He is spot on with tackling the correct issues and my bills are according to the estimate or less than expected. Each staff member takes pride in providing a level of service that goes beyond a basic client/dealer relationship. It is truly a family at MB OKC and from the Managers of Sales John and Service, Cecil to the drivers and ancially staff everyone knows our names and cares about providing exceptional service that exceeds expectations. The attention to every detail creates a personal customer service level that is far more than the automated car buying experiance buyers have come accustem to in the industry today. It is genuinely boutique shopping for cars and we love it. I am writing this review because even through all of the good times the dealership is even better when issues arse. Currently we are working in colaboration with the service department to handle a performance issue with a current car we have. Cecil Simms and Randy Bednar have both been actively involved with the goal clearly marked out that they care about resolution of the issue even more than I do myself. It evokes confidence knowing how much they care about things in the difficult times. It isn't easy to deal with issues with such integrity and pose. Knowing how the dealership has rolled up their sleeves and chosen to do the dirty work to ensure my husband and I are happy is remarkable. It is the moments like these that reveal the true character. The issue is a software issue which can be tricky but the resolve and patience exuded by the dealership is refreshing. I would say after over a decade of buying Mercedes Benz from MB OKC we couldn't be happy with the tremendous working relationship developed. When I read negative reviews it is unfortunate that those isolated events happen Taking a big picture reflection I would say look at the incredible time and care that goes into responding and seeking resolution. It is what MB OKC does. It is their character to exceed the clients desires. My husband and I respect and enjoy the marvel of engineering that each Mercedes Benz encompasses. Karl Benz would be proud to hang his script "The Best or Nothing" at Mercedes Benz of Oklahoma City More

Classic Bait and Switch We were interested Ina car they had listed on their website. Since we would have to drive two hours to see it, we live in Tulsa, we called to make su We were interested Ina car they had listed on their website. Since we would have to drive two hours to see it, we live in Tulsa, we called to make sure it was still available. We were not only assured it would be waiting for us but were also emailed an ad for the car. Upon our arrival we were informed that car sold two days prior but hey had a similar car with TWICE AS MANY MILES we could look at instead. DO NOT DO BUSINESS WITH THEM. I can only assume the rest of their operations are this dishonest . More

Complete xxxxxxxx Do not buy a car from Irving Dobbs!!! He is a xxxxxxxx! He is rude! He is trying to keep our deposit because we couldn't pick up the car we had on ho Do not buy a car from Irving Dobbs!!! He is a xxxxxxxx! He is rude! He is trying to keep our deposit because we couldn't pick up the car we had on hold due to having to be somewhere on business. He is now telling us what we can and can't purchase from him or he is keeping out deposit. I generally love Mercedes Benz but I would rather walk than purchase anything from Irving Dobbs! More

Excellent Experience All Around I don't typically write reviews on anything UNLESS it significantly impacts me positively or negatively. That to say, I'm writing this review because I don't typically write reviews on anything UNLESS it significantly impacts me positively or negatively. That to say, I'm writing this review because I'm extremely pleased dealing with Randy Bednar at this dealership. I've been shopping around for a 2015 GL450 and like what other customers would do as well, is to shop for the best deal. Randy goes all out to earn my business, find me the car with the features I want, educate me on the whole process, and gave me a reasonable deal without much haggling at all. There was no xx about "this car is selling at MSRP" which I get a LOT from other dealerships. He treats me with respect, KNOW what is important to me, and gave me space to make my decision. Highly recommended dealership!! More

Outstanding! Deborah, once again, took excellent care of us. She is truly a pleasure to work with. Very knowledgable, friendly and professional. We will most defin Deborah, once again, took excellent care of us. She is truly a pleasure to work with. Very knowledgable, friendly and professional. We will most definitely be back! More

Great Experience!!!! Everyone was very helpful in my experience at MB-OKC!!! From Jon, Branden to Ben. I had a first class treatment!!! Thank you to everyone!!! Everyone was very helpful in my experience at MB-OKC!!! From Jon, Branden to Ben. I had a first class treatment!!! Thank you to everyone!!! More

A really happy guy!!! Dealt with James Maltos on a 2008 Mercedes CL65. I live in the Bay Area, CA and the dealership was in Oklahoma City, OK. James was very responsive, an Dealt with James Maltos on a 2008 Mercedes CL65. I live in the Bay Area, CA and the dealership was in Oklahoma City, OK. James was very responsive, and dealt with all my needs in a very timely manner. I am a very meticulous person, and buying a preown car was already nerve wrecking, especially buying it sight unseen. James, sent me all requested pictures, and all the fine details of the vehicle. Even on a rainy day, he got the car into the shop and took pictures of the undercarriage of the car. That's customer service! He arranged shipping and when I finally got the car, I am beyond happy. He worked with me during the 3 week process and even on his days off. Communication was very easy, phones calls, texting and emails! Hats off to a true professional!!! More

The Best Experience; Thanks John! Had a wonderful time in the dealership. Each employee made you feel special and comfortable! My overall experience was amazing, I will be back for my Had a wonderful time in the dealership. Each employee made you feel special and comfortable! My overall experience was amazing, I will be back for my next purchase! Thank you to everyone that made this purchase special, it meant so much to me! More