Mercedes-Benz of Oklahoma City

Great experience from the sales guy - Hamblet Kamabi I was well treated when I got a vehicle from this dealership, especially the Client Advisor- Hamblet Kamabi. He went above and beyond to make sure eve I was well treated when I got a vehicle from this dealership, especially the Client Advisor- Hamblet Kamabi. He went above and beyond to make sure everything was smooth. He took great car of me before during and after the purchase of the car. Keep up the great work and if you need a vehicle check out Hamblet at this dealership. More

Debra Osborne is the best, I will recommend toTo all of Debra Osborne is the best, I will recommend to To all of my friends- fantastic service and sales support!! Wonderful! I Passats appreciate her atte Debra Osborne is the best, I will recommend to To all of my friends- fantastic service and sales support!! Wonderful! I Passats appreciate her attentiveness More

I bought my 3rd Mercedes from Debra here at MB of OKC. Best dealership from the great sales lady, finance manager to the service dept. I highly recommended! Best dealership from the great sales lady, finance manager to the service dept. I highly recommended! More

DISAPPOINTING My ultimate goal was to purchase a pre-owned vehicle $5000 or under for my friend who is battling a chronic illness and does not have the means of pur My ultimate goal was to purchase a pre-owned vehicle $5000 or under for my friend who is battling a chronic illness and does not have the means of purchasing a vehicle. I found a suitable vehicle at MBOKC on 4/23/20 and inquired immediately, receiving prompt engagement as to scheduling an appointment with a salesman and perusing the vehicle. Upon arrival to the dealership (with my father in tow) we were introduced to our salesman, James Miller. James is an incredibly kind, humble and friendly person who walked us through the process. Although James is new to this specific dealership and is actively learning his role, he was the ONLY reason I continued with the purchase of the vehicle. The vehicle's interior rear view mirror was damaged and needed a specific part to repair. I was a bit uncomfortable with purchasing the vehicle without the needed safety mirror in working condition but James assured me he had been instructed by the service department the part had been ordered and installation would take place once the part was received by the dealership. Fast forward to 5/8/2020 and I do not have the part and the part has not been ordered after confirmation with my salesman. There seems to be a problematic disconnect in communication between departments. It seemed as though this vehicle and its repair was not a priority in any way. I have now ordered the part and will be installing/repairing the rear view mirror myself. Too, I was acutely uncomfortable with the Finance Manager as he demonstrated a lack of cultural competence when he was making jokes about one of his customers who is of Asian descent (changing his voice to speak "Asian" which was inappropriate). I understand people want to identify and connect with their customers but that is simply not a respectful way - and is demeaning. I inquired as to whether he needed my banks pre-approval documentation in which he stated "No, I'll just mess that up, probably". So, I was required to drive to my bank, secure the Purchase Sight Draft and drive it back to the dealership - an accumulated 100 miles of travel. Overall, I will not be utilizing MBOKC in any capacity in the future. I think, absolutely, if I were to have been in the market for an expensive Mercedes and/or been dressed in a suit and tie, I would not have had this experience. (This opinion is based upon receiving obvious condescending looks by several associates) To provide good customer service is not difficult - it simply takes a kind, engaging and willing person to know their customers' specific needs and do everything to provide for those needs. I will forever be grateful to James Miller and hope he can aid in changing the overall culture of this dealership in terms of cultural competence and respect. More

Terrible experience. Felt unwanted, wasn’t even shown the car I wanted to see and was told I was a liar when I told them how much another dealership appraised my car for. car I wanted to see and was told I was a liar when I told them how much another dealership appraised my car for. More

Very professional salesman (Mr. Alam) and nice modern dealership. This is the second certified used SUV that I have purchased from Mercedes Benz of Oklahoma City and Mr. Alam. dealership. This is the second certified used SUV that I have purchased from Mercedes Benz of Oklahoma City and Mr. Alam. More

She’s the best. She’s always so polite and accommodating. If I could give her more stars I would definitely do so. The company is lucky to have her. If I could give her more stars I would definitely do so. The company is lucky to have her. More

Fantastic Buying Experience I couldn't find the GLS 550 I wanted in the Houston area, or anywhere else in Texas. So, I started looking out of state, and was fortunate enough to I couldn't find the GLS 550 I wanted in the Houston area, or anywhere else in Texas. So, I started looking out of state, and was fortunate enough to find the exact vehicle I wanted, along with Andy, the best salesman I've ever dealt with. From start to finish, I could not have been happier with the way the transaction was handled. And, that also includes working with Edward Sams who arranged the financing. More

Cynthia was great! I leased my first Mercedes from Cynthia just over a month ago. I was debating over a few different vehicles and she was incredibly helpful and patient I leased my first Mercedes from Cynthia just over a month ago. I was debating over a few different vehicles and she was incredibly helpful and patient. The whole process was very smooth and both Ed and Cynthia were helpful in educating me about the process to lease a vehicle (since I had only purchased in the past). Will definitely be back! More

Dann is amazing Dann went out of his way to ensure that I got the best deal and the best certified pre-owned car. He was amazing and patient with both me and my husba Dann went out of his way to ensure that I got the best deal and the best certified pre-owned car. He was amazing and patient with both me and my husband thru out the whole process. I would absolutely buy another car from Dann. He is an asset to Mercedes-Benz of OKC. More