Mercedes-Benz of Novi - Service Center

Above my expectation! I've heard so many horror stories about dealerships, but my experience here, contrary to belief, was great. John Atwell did a fantastic job with custo I've heard so many horror stories about dealerships, but my experience here, contrary to belief, was great. John Atwell did a fantastic job with customer service as well! I know where to get my service from from this point forward. More

The service was good I took my vehicle for Service B and the experience was good. The advisor was friendly and Good they have drop-off for non waiting customers. I took my vehicle for Service B and the experience was good. The advisor was friendly and Good they have drop-off for non waiting customers. More

Diagnose cause of fuel gauge malfunction and check englite Dan Hack was very responsive to our needs and was a pleasure to work with! Kassidie was most helpful to secure a courtesy car for me while the GLA250 Dan Hack was very responsive to our needs and was a pleasure to work with! Kassidie was most helpful to secure a courtesy car for me while the GLA250W4 was being serviced as a newly delivered car. More

Red carpet service always! I enjoy dealing with Jon Atwell in service. He is always kind, courteous and understands how to and does deliver great service. He puts up with my hum I enjoy dealing with Jon Atwell in service. He is always kind, courteous and understands how to and does deliver great service. He puts up with my humor and wit, and knows how to respond to it! Bottom line, uncompromising red carpet service always. I would and have highly recommended people to Pete for sales and Jon for service because I know they are in good hands. Keep up the great work guys! More

Excellent timely service Great service, no nonsense sales rep. Very classy and friendly dealership. I have rec your dealership, I have nothing more to say. What I have said so Great service, no nonsense sales rep. Very classy and friendly dealership. I have rec your dealership, I have nothing more to say. What I have said so far covers it More

Great Experience My first Mercedes. My first experience with Service. It was flawless and evwrything one would expect from such a quality car. Dan in service was the b My first Mercedes. My first experience with Service. It was flawless and evwrything one would expect from such a quality car. Dan in service was the best and everyone made me feel like i was the only customer there. More

Above and beyond EVERY time Chris goes out of his way to make sure everything is perfect. I promise you there's no moss growing on his seat--he makes huge effort in all he does Chris goes out of his way to make sure everything is perfect. I promise you there's no moss growing on his seat--he makes huge effort in all he does. We have purchased two cars from him even though his dealership is not the closest dealership to our house. He referred us to his service manager Santiago when we were having trouble getting an interior door panel from Bloomfield--our local dealership. The part was on order for three months with no end in sight Santiago at Novi was able to get the panel in 24 hours How amazing is that ? More

COURTEOUS BEYOND MY EXPECTATIONS! Chris is an excellent sales person...I always make it a point to see him to say hello when I come in for service to my car....THE BEST! He is the mos Chris is an excellent sales person...I always make it a point to see him to say hello when I come in for service to my car....THE BEST! He is the most helpful and courteous sales person I have ever experienced. at a dealership...MBUSA you have an excellent employee in Chris! More

B1 service on ML350 Very courteous service technician, vehicle was done on time and within cost estimate. Dan was helpful in explaining additional work that was recommend Very courteous service technician, vehicle was done on time and within cost estimate. Dan was helpful in explaining additional work that was recommended for the B service. More

Great service We had never been to this dealership only having our Mercedes for a few months. When the battery suddenly died and we had to call AAA for a jump start We had never been to this dealership only having our Mercedes for a few months. When the battery suddenly died and we had to call AAA for a jump start this dealership took care of us very quickly and we were happy to have our battery replaced for no charge under our current warranty plan. Thanks for getting us back on the road so soon! More