Mercedes-Benz of Novi

My personal experience with Eric Wheeler has been phenominal. This was my third purchase of a vehicle from Eric and I must say that with each purchase his sales service has fallen nothing short of g phenominal. This was my third purchase of a vehicle from Eric and I must say that with each purchase his sales service has fallen nothing short of great. Eric's knowledge of any vehicle that I have shown any interest in has been incredible, he definitely knows his Mercedes. He has great charisma and has always shown true interest in caring about my satisfaction with the vehicles I have purchased along with the customer service I have recieved. I would recomment him hands down to anyone with future interest in purchasing from Merecedes Benz of Novi. Victor Vojcek More

I could not be more satisfied with my new Mercedes E350. Kimberly Olson ascertained quickly what I was looking for in my new car. She is prompt with all correspondence. Kimberly went above and beyond to m Kimberly Olson ascertained quickly what I was looking for in my new car. She is prompt with all correspondence. Kimberly went above and beyond to make the entire decision and lease process smooth. My husband and I would recommend her to anyone looking for superior customer service. More

After seeing the previous review I decided to add my own comments about Mercedes of Novi and Kimberly Olson since I had the same positive impressions. My husband bought me a new 300C Sport there, and she comments about Mercedes of Novi and Kimberly Olson since I had the same positive impressions. My husband bought me a new 300C Sport there, and she was our salesperson. She knew the technical things that my husband wanted to know, but related everything to me in a woman's terms which is really important to me. Usually when we get a car the salesman talks to my husband like I am not even there, and since this car was for me I was interested to be in the conversation. Kimberly, who I must say is a charming and vivacious girl to begin with, was also knowledgeable and helpful. I love my little Benz, and would recommend Kimberly to anyone in the market to buy one. Since the car is brand new I cannot comment on anything except the sales experience, but I give that my highest rating. More

I had been looking for an E Class for quite some time. I had been to several dealerships before coming to the one in Novi. My salesperson was Kimberly Olson. I was very impressed by her. She was kind, knowl had been to several dealerships before coming to the one in Novi. My salesperson was Kimberly Olson. I was very impressed by her. She was kind, knowledgable, considerate and a pleasure to work with. That is hard to find in a salesperson. I have already recommended her to friends and family. I've leased plenty of vehicles from different dealerships. My best experience has been with Mercedes Benz of Novi and Kimberly Olson. More

this is the lousiet dealership I have ever been to. I leased a 2001 SLK 320 from here. Excellen car, but the service offered here was the worst. <br>A few months in to having this car, It had a minor ele leased a 2001 SLK 320 from here. Excellen car, but the service offered here was the worst. <br>A few months in to having this car, It had a minor electrical problem, claiming that they did not have the part dealrexxxx tried to keep the car with them over the long weekend, would not provide a loner as promised at the time of sale, had to argue with them for hafl hour and the car was fixed.<br><br>when I went to turn in the car, the guy actually gave me a screwdriver and asked me to take the plates off the car and stood by me while I was taking off the plates.<br> More