Mercedes-Benz of Novi

A good experience while buying a vehicle. The sales person was very pleasing, knowledgeable and patient while choosing the vehicle and other options. She also gave us the after sales training on the ne person was very pleasing, knowledgeable and patient while choosing the vehicle and other options. She also gave us the after sales training on the new features of the vehicle (this was very important for people who are not accustomed with the new gadgets in the vehicle). More

i bought a new mercedes gl450 from this dealer and i'm verty happy with it, as well as the service and the price i got. verty happy with it, as well as the service and the price i got. More

Noor was cery helpful, prompt, and easy to contact. She helped us choose a car and figure out our lease agreement in three days! I would definitely be interested in purchasing another vehicle and recommend helped us choose a car and figure out our lease agreement in three days! I would definitely be interested in purchasing another vehicle and recommend this dealership to others. More

Great personality, delivered personal touch, instructed us how to use radio and navigation features and double-checked to be sure we understood. Explained all other features and offered advice on how to u us how to use radio and navigation features and double-checked to be sure we understood. Explained all other features and offered advice on how to use them to maximum advantage. More

Noor was very helpful. She answered all our questions and more. She helped us get to all our satisfactions and the perfect new car for us in our price budget also. She was very friendly and always had a smil more. She helped us get to all our satisfactions and the perfect new car for us in our price budget also. She was very friendly and always had a smile on her face. Her service was extremely helpful. More

I appreciated the excellent customer service received from Joan Glass. She was very professional and knowledgeable of product line. Very timely in responding to all questions relative to purchase and af from Joan Glass. She was very professional and knowledgeable of product line. Very timely in responding to all questions relative to purchase and after delivery of vehicle. More

Joan Glass helped me with the lease of a new GL 450. She was great. The lease experience was effortless. Much better than the experience I had at BMW on Ann Arbor. She was very patient while I tried to cont was great. The lease experience was effortless. Much better than the experience I had at BMW on Ann Arbor. She was very patient while I tried to contain my three year old as he terrorized the dealership. The price for my trade-in was very fair. My hope is that the good service continues. More

I took my Mercedes for tire stem cab replacement (very simple and quick thing). I arrived at 8 AM when they told me that their staff have a meeting but they will look at it in a few. I waited for 45 min b simple and quick thing). I arrived at 8 AM when they told me that their staff have a meeting but they will look at it in a few. I waited for 45 min before I asked again about my car when they told will be done soon. At 9 I checked again and found out they have not even started. This when I asked them to pull my car and I must leave and do not need it fixed any more. The lady said "Fine" and will pull it out. Guess what? Another 20 mins just to pull my car out. During all this time and the lady never even kept me in the loop while in the customer waiting room. Complete ignorance of the value of their customers' time. The shocking thing is that they never called and offered an apology after I left upset and without fixing my car. The more shocking thing is that when I called and tried to complain, the service supervisor was very defensive and said that he knew about my story but there are millions of things he needs to take care of!!!!! My recommendation, take your Mercedes and business some where else. You are driving Mercedes and paying big $$$$ for your service, so you should NOT receive nothing but an excellent service. Maybe using a word like crabby is a bit harsh and it is but their customer service really very bad. To be fair, I leased 4 brand new Mercedes in the last three year and I did not experience such a bad customer service with their Sales team. I think it all starts from the top. It all starts with the dealership owner. They are the ones who always set the tone for any dealership and without a strong leader, their service department will not provide the excellent customer service Mercedes owners deserve. More

Before I got my E350 from Mercedes-Benz of Novi, I had visited BMW and Audi trying to choose between the three, with the excellent customer service and friendly staff, my brilliant sales person Noor Kalas visited BMW and Audi trying to choose between the three, with the excellent customer service and friendly staff, my brilliant sales person Noor Kalasho Namou was so informative and very patient answering all my questions clearly, as I'm a very picky person. The whole process was enjoyable, and I never felt pressured. I"m very pleased with my choice of getting my car from Mercedes-Benz of Novi. More

My purchasing experience was terrific. I honestly did not plan to buy when I did, but Eric was very friendly, helpful and informative....placed no judgement biases and got the job done. The car I bought not plan to buy when I did, but Eric was very friendly, helpful and informative....placed no judgement biases and got the job done. The car I bought was in good condition, and was appropriately priced....although Eric did his job by making the deal even sweeter. He was not the overbearing salesman at all. He was even pleasant when I requested my car be detailed a little better than it was when I got it. Overall, I was pleased. More