Mercedes-Benz of Novi

The service was good I took my vehicle for Service B and the experience was good. The advisor was friendly and Good they have drop-off for non waiting customers. I took my vehicle for Service B and the experience was good. The advisor was friendly and Good they have drop-off for non waiting customers. More

Diagnose cause of fuel gauge malfunction and check englite Dan Hack was very responsive to our needs and was a pleasure to work with! Kassidie was most helpful to secure a courtesy car for me while the GLA250 Dan Hack was very responsive to our needs and was a pleasure to work with! Kassidie was most helpful to secure a courtesy car for me while the GLA250W4 was being serviced as a newly delivered car. More

Kendall was A+ Kendall treated me with respect and kindness. She listened to my needs and worked within my budget. I will be recommending her and your dealership t Kendall treated me with respect and kindness. She listened to my needs and worked within my budget. I will be recommending her and your dealership to all of my clients, family and friends. Traci Martin Realtor Max Broock Realtors More

Service with a smile Kimberly was great and very attentive to making it a great experience. I recommend her to anyone thinking of getting a new vehicle. Great work! Kimberly was great and very attentive to making it a great experience. I recommend her to anyone thinking of getting a new vehicle. Great work! More

Red carpet service always! I enjoy dealing with Jon Atwell in service. He is always kind, courteous and understands how to and does deliver great service. He puts up with my hum I enjoy dealing with Jon Atwell in service. He is always kind, courteous and understands how to and does deliver great service. He puts up with my humor and wit, and knows how to respond to it! Bottom line, uncompromising red carpet service always. I would and have highly recommended people to Pete for sales and Jon for service because I know they are in good hands. Keep up the great work guys! More

Exceptional customer service I can't say enough great things about Chris. I'm so happy to have found him as my car dealer. His customer service skills are exceptional. I will kee I can't say enough great things about Chris. I'm so happy to have found him as my car dealer. His customer service skills are exceptional. I will keep gong back to Chris for all future vehicles. He's the best. More

Great customer service Chris was very helpful. Took initiative to followup and provide required information. He sends personalied cards with updates which I found is very Chris was very helpful. Took initiative to followup and provide required information. He sends personalied cards with updates which I found is very useful. He is great in.his customer service and I highly recommend him to any one. More

A True Gentleman Chris is a true gentleman through and through. It was clear from the beginning he aimed to go above and beyond in all means possible. The word excel Chris is a true gentleman through and through. It was clear from the beginning he aimed to go above and beyond in all means possible. The word excellent customer service does accurately convey this. Chris is acutely polite and candidly professional. He provides a trusted advisor experience that I found to be both genuine and sincere. Being a true car enthusiast, it was important to me to find someone I knew had my best interests in mind. I really appreciated Chris's upfront and ongoing communication will not hesitate to purchase my next vehicle from Chris, I plan to. More

Excellent timely service Great service, no nonsense sales rep. Very classy and friendly dealership. I have rec your dealership, I have nothing more to say. What I have said so Great service, no nonsense sales rep. Very classy and friendly dealership. I have rec your dealership, I have nothing more to say. What I have said so far covers it More

Great Experience My first Mercedes. My first experience with Service. It was flawless and evwrything one would expect from such a quality car. Dan in service was the b My first Mercedes. My first experience with Service. It was flawless and evwrything one would expect from such a quality car. Dan in service was the best and everyone made me feel like i was the only customer there. More