Mercedes-Benz of North Scottsdale
Phoenix, AZ
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The CLA Experience I enjoyed doing business with Lou Gordon. I purchased my CLA250 online through Mr. Gordon and my experience every step of the way was efficient, suppo I enjoyed doing business with Lou Gordon. I purchased my CLA250 online through Mr. Gordon and my experience every step of the way was efficient, supportive and positive. Plus, he's a hoot in person! Thank you, Lou. I will be contacting you for my next Mercedes. More
Absolutely NO hospitality! Should be ASHAMED! I took my (S-Class) Mercedes to Schumacher Mercedes for a simple oil change. I pulled into the service drive and was greeted by a nice young man who t I took my (S-Class) Mercedes to Schumacher Mercedes for a simple oil change. I pulled into the service drive and was greeted by a nice young man who took down my vin and asked me If i had a specific advisor I deal with, I said no and anyone will be fine. He said he will be right back. I than stood next to my car in the 110 degree Arizona heat for 5...10..15..20 MINUTES WITHOUT A SINGLE PERSON ACKNOWLEDGING MY EXISTENCE! Two older gentlemen who looked to be the drive manager and/or service director and 3-4 other younger workers literally stood there in front of me chit chatting and staring into the distance as if i wasn't even there, AND I WAS THE ONLY PERSON WAITING ON THE DRIVE! I finally had enough and approached one of the older "workers" and asked him if anyone was going to help me or communicate with me why it it taking so long. He said he thought someone was getting an advisor for me and they were busy on the phone.....absolutely unbelievable. An apology for the unnecessary wait or even an offer to wait inside was not even suggested. Or how about working as a team and taking my car in for busy advisor instead of standing there and doing absolutely nothing? I was disgusted. To top it all off I had to ask for a bottle of water which is in a cooler for the customers! ITS 110 DEGREES OUTSIDE, YOU ALL SEE ME STANDING THERE FOR 20 MINUTES, ASK ME IF I WANT SOME EFFIN WATER! I than sat inside my car to drive off and the initial employee approached me and said the bays are full and it will take 2 hours for the oil change. I told him I did not want to proceed with the service drove off. I hope this is an eye opener to how inhospitable and embarrassed the entire service staff at Shumacher Mercedes should be for their lack of customer care. I saw a few people pick up their cars while "waiting" and the lack of professionalism while dealing with customers should have been enough to leave before it got to the point of me having to say anything. An utter disappointment in what is supposed to be a world class dealership. More
Sean M Rey was great to work with and made the experience very nice. I would highly recommend to friends and family. Thanks Rey and Schumacher Dealerah Rey was great to work with and made the experience very nice. I would highly recommend to friends and family. Thanks Rey and Schumacher Dealerahip More
Remington Logue is a rock star We have been purchasing cars from Schumacher European for years now and we are so privileged to have found Remington Logue as our salesman. Remington We have been purchasing cars from Schumacher European for years now and we are so privileged to have found Remington Logue as our salesman. Remington is a professional and sets a new standard for car salesmen. We recently struggled with moving to less expensive cars and after spending months with other dealerships looking at our options and talking to salesmen, we just could not move away from dealing with Remington and Schumacher. We are always welcomed there and treated with the utmost respect and honesty. We know that Remington cares about us and works to get us the RIGHT car for us. More
Excellent Car Buying Experience Schumacher is just the most pleasant experience and I have had purchasing a car. Lou Gordon went above and beyond and was able to do most of my paperw Schumacher is just the most pleasant experience and I have had purchasing a car. Lou Gordon went above and beyond and was able to do most of my paperwork over the phone and all I did was come in to sign and drive away in my new Mercedes. If you want a great car buying experience, and a terrific and pleasant place to buy a car, talk to Lou Gordon and head down to Schumacher European. More
Great experience - as always This is the fifth time I've purchased a car from Schumacher European. As always, Lou Gordon handled the sales and paperwork process professionally and This is the fifth time I've purchased a car from Schumacher European. As always, Lou Gordon handled the sales and paperwork process professionally and efficiently. He found a car that matched what I was looking for at a good price, and the price he negotiated on my trade-in was fair. Aaron Sales was helpful in explaining the features of the new car and he answered all of my questions. The car buying experience is always easy at Schumacher European. I am truly treated like a valued customer and they clearly appreciate my business. If you are looking for a Mercedes Benz, be sure to visit Schumacher European and make sure you ask for Lou Gordon when you visit there. More
New Mercedes Vehicle Purchase I have purchased three new Mercedes vehicles over the past six years from Lou Gordon, Internet Sales Manager at Schumacher European, Ltd. He is a prof I have purchased three new Mercedes vehicles over the past six years from Lou Gordon, Internet Sales Manager at Schumacher European, Ltd. He is a professional sales rep and a true asset to Mercedes. Lou has always been fair and honest during our negotiations. I have always been prepared with my estimation of the new car pricing as well as my perceived trade-in value. Lou has respected my values and negotiated pricing as close to my values as he could. The negotiation process for each vehicle took only a few minutes and involved only Lou and myself, no strong-arm tactics from upper management. Deal done, trade-in vehicle exchanged for new vehicle, efficient paperwork process, excellent review of new vehicle's operation, and great follow-up when I needed it. In addition, Lou has insured my vehicles have all been properly serviced at Schumacher. I feel Lou has provided me the biggest bang for my buck in a painless process for acquiring a Mercedes. I have a new 2014 E 350 Cabriolet in the garage next to my wife's 2014 GLK 350 SUV. Life is good. Thanks Lou! More
My pleasant experience at Schumacher European I had a great experience at Schumacher European North Scottsdale. My salesperson Michael Wood was knowlegeable and very patient with me in answering I had a great experience at Schumacher European North Scottsdale. My salesperson Michael Wood was knowlegeable and very patient with me in answering all my questions in detail. He also offered me a deal that I could not refuse. I love my new Mercedes-Benz C250. I will be back in the future to buy my next Mercedes! More
Excellent Service I purchased my first Mercedes a month ago and I can tell you I have never had a better car buying experience. From the minute I walked through the fr I purchased my first Mercedes a month ago and I can tell you I have never had a better car buying experience. From the minute I walked through the front door I have never encountered a better dealership staff. Lou Gordon was my salesman and I would recommend him to anyone looking to buy a Mercedes. He made the experience very enjoyable. More
From service to new lease We brought our 2006 ML in for service and although it had low mileage, it was eight years old and needed some work. After visiting with Lou Gordon, w We brought our 2006 ML in for service and although it had low mileage, it was eight years old and needed some work. After visiting with Lou Gordon, we went through the numbers and decides it was not worth sinking $3-4000 into a car worth maybe $15,000 and already old. So we looked at new models, drove a few, looked at lease vs. purchase and finally various forms of leases and ended up leasing a new ML that we left with that same morning. The entire process took about 3 hours and was handled in a friendly and professional manner. More