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Mercedes-Benz of North Orlando - Service Center

Sanford, FL

4.5
172 Reviews

172 Reviews of Mercedes-Benz of North Orlando - Service Center

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February 13, 2023

Excellent customer service , professional, everyone friendly, & accommodating. Dealership spotless. Waiting area nice, snacks and drinks More

by Bartlola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Pesad
Feb 17, 2023 -

Mercedes-Benz of North Orlando responded

Hi, your comments keep us motivated and working hard for all our guests! If you ever need help, just give us a call. Happy motoring!

February 09, 2023

Visited the dealership to address a nail in my rear driver side tire, but was given the runaround by a service consultant. As I understand the consultant was relatively new, I left the dealership. Howe More

by MannyS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca
Feb 12, 2023 -

Mercedes-Benz of North Orlando responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 07, 2023

I wasn’t sure that I would have been accommodated but Mr Persad in Service assisted me & for the im grateful as my vehicle is used to transport physically persons -thanks a million-Kenny! More

by kenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Persaud
Feb 09, 2023 -

Mercedes-Benz of North Orlando responded

We are pleased to hear you had such a positive experience with us, Kenny! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 06, 2023

My service writer was awesome. She was helpful and kept me in informed on the progress. More

by joerowley71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca
Feb 09, 2023 -

Mercedes-Benz of North Orlando responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 30, 2023

Very professional, courteous, explained everything that had to be done. I was very pleased with the service. Dave the assistant service manager followed up by text and email to make sure I was satisfied w More

by rr_herndon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Feb 01, 2023 -

Mercedes-Benz of North Orlando responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 30, 2023

Both Robert and Bianca were friendly honest and professional. Although a longer drive from my home, their service is worth that drive! More

by Kburk55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert and Bianca
Feb 03, 2023 -

Mercedes-Benz of North Orlando responded

Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

January 23, 2023

Buen servicio en todo momento desde que lleve el vehículo a este dealer recomendado espero volver pronto a este lugar todo muy limpio y perfecto en este consecuonario recomendado a todos. And buen café. More

by Charli.alvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tean service
Jan 25, 2023 -

Mercedes-Benz of North Orlando responded

Hi Charli, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (407) 710-5111 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

January 18, 2023

The Service B was performed quickly and the car was returned clean. However, over $400 for an oil change is outrageous. The $50 for "miscellaneous shop supplies" is an absolute rip-off. Since the car More

by bigmacc22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anderson De Leon
Jan 23, 2023 -

Mercedes-Benz of North Orlando responded

Thank you, for reaching out to us. Your opinion plays an integral part in our customer service. If you ever need help, just give us a call. Happy motoring!

January 16, 2023

Had two factory recalls serviced there. Very professional and prompt with their customers. Waiting area was well stocked and comfortable also. More

by dkingfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave, service advisor
Jan 20, 2023 -

Mercedes-Benz of North Orlando responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 11, 2023

Dave Persad was a 10. Extremely nice and knowledgeable. Felt price of Series A was way, way, way out of line. $744? I went instead to a European car service within 15 m More

by spot
Recommend Dealer
Yes
Employees Worked With
Dave Persad
Jan 17, 2023 -

Mercedes-Benz of North Orlando responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (407) 710-5111. We hope to hear from you.

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