Mercedes-Benz of North Orlando - Service Center

Excellent customer service , professional, everyone friendly, & accommodating. Dealership spotless. Waiting area nice, snacks and drinks friendly, & accommodating. Dealership spotless. Waiting area nice, snacks and drinks More

Visited the dealership to address a nail in my rear driver side tire, but was given the runaround by a service consultant. As I understand the consultant was relatively new, I left the dealership. Howe driver side tire, but was given the runaround by a service consultant. As I understand the consultant was relatively new, I left the dealership. However, I returned an hour later and spoke with the service manager, who assigned my case to a senior service consultant. The senior consultant listened attentively, retrieved my information, and verified that the rear driver side tire was less than 30 days old and had been recently purchased from the dealership. The tire purchase also came with a 2-year hazard protection plan. Unfortunately, the tire was not in stock, which is typical for a 2014 ML350, but the service consultant promptly ordered it and scheduled its installation for when it arrived two weeks later. More

I wasn’t sure that I would have been accommodated but Mr Persad in Service assisted me & for the im grateful as my vehicle is used to transport physically persons -thanks a million-Kenny! Persad in Service assisted me & for the im grateful as my vehicle is used to transport physically persons -thanks a million-Kenny! More

My service writer was awesome. She was helpful and kept me in informed on the progress. She was helpful and kept me in informed on the progress. More

Very professional, courteous, explained everything that had to be done. I was very pleased with the service. Dave the assistant service manager followed up by text and email to make sure I was satisfied w had to be done. I was very pleased with the service. Dave the assistant service manager followed up by text and email to make sure I was satisfied with the service. More

Both Robert and Bianca were friendly honest and professional. Although a longer drive from my home, their service is worth that drive! professional. Although a longer drive from my home, their service is worth that drive! More

Buen servicio en todo momento desde que lleve el vehículo a este dealer recomendado espero volver pronto a este lugar todo muy limpio y perfecto en este consecuonario recomendado a todos. And buen café. a este dealer recomendado espero volver pronto a este lugar todo muy limpio y perfecto en este consecuonario recomendado a todos. And buen café. More

The Service B was performed quickly and the car was returned clean. However, over $400 for an oil change is outrageous. The $50 for "miscellaneous shop supplies" is an absolute rip-off. Since the car returned clean. However, over $400 for an oil change is outrageous. The $50 for "miscellaneous shop supplies" is an absolute rip-off. Since the car is now out of warranty I need to seriously consider no longer using dealer maintenance. More

Had two factory recalls serviced there. Very professional and prompt with their customers. Waiting area was well stocked and comfortable also. Very professional and prompt with their customers. Waiting area was well stocked and comfortable also. More

Dave Persad was a 10. Extremely nice and knowledgeable. Felt price of Series A was way, way, way out of line. $744? I went instead to a European car service within 15 m Extremely nice and knowledgeable. Felt price of Series A was way, way, way out of line. $744? I went instead to a European car service within 15 miles of your facility and obtained a Series A for $273. I won't be back for regular service at your facility. More