Mercedes-Benz of North Orlando - Service Center

Since becoming a Mercedes of North Orlando customer, my interactions with this dealership have been nothing but fantastic. Tom Welch our service advisor keeps us on track regarding the maintenance of our interactions with this dealership have been nothing but fantastic. Tom Welch our service advisor keeps us on track regarding the maintenance of our vehicles. Great dealership if you're in the market for this brand. More

I received a recall notice for my ML. I made several calls to this dealership to schedule the appt. Each time they were polite and professional, telling me not to drive the car, and that I made several calls to this dealership to schedule the appt. Each time they were polite and professional, telling me not to drive the car, and that someone (usually "Robbie") would call me back, which he did not. Nor did anyone follow up to ensure that I was contacted, even after multiple times. It took several calls over 3 months to get the 15-minute appointment scheduled. That said, the technician they sent was also polite and professional and answered all of my questions. Maybe the problem was just one guy, but they should know better. More

This dealership is outstanding as was my Service Advisor Jim. He kept me informed and up to date with the maintenance of my vehicle! Jim. He kept me informed and up to date with the maintenance of my vehicle! More

courteous, professional and prompt this pretty much sums up how good this service center is, Will definitely be back. up how good this service center is, Will definitely be back. More

Very efficient and pleasant experience in my first time using this dealership for service. I appreciated the ongoing communication thru text messaging from Anderson DeLeon, my service advisor. There was using this dealership for service. I appreciated the ongoing communication thru text messaging from Anderson DeLeon, my service advisor. There was a loaner car available for my usage and my car was completed earlier than the time it was promised. More

Prompt and timely service to install 8 recalls. Dealership is clean & attractive. Dave was pleasant to work with. Dealership is clean & attractive. Dave was pleasant to work with. More

Helpful Service professionals with a dedication to providing an excellent customer experience. Clean and accommodating dealership. providing an excellent customer experience. Clean and accommodating dealership. More

Everyone I’ve encountered since I’ve moved to Sanford has been amazing. They are really accommodating, and every one of my visits feels personalized. Bianca and Kumar and Thomas Welch are outstanding. Also, been amazing. They are really accommodating, and every one of my visits feels personalized. Bianca and Kumar and Thomas Welch are outstanding. Also, Brian is just the best. More

Great customer service! The dealorship is always clean and the customer waiting area is comfortable, with beverages, snacks, and televisions to keep you entertained while y The dealorship is always clean and the customer waiting area is comfortable, with beverages, snacks, and televisions to keep you entertained while you wait for your vehicle to be serviced. Our Service Consultant, followed up with us, and kept us informed of additional services that were needed, and why. More

They were very professional and friendly. We were able to get back on the road with our RV in a few hours-we so appreciated David’s help!!! We were able to get back on the road with our RV in a few hours-we so appreciated David’s help!!! More