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Mercedes-Benz of North Orlando - Service Center

Sanford, FL

4.5
172 Reviews

172 Reviews of Mercedes-Benz of North Orlando - Service Center

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April 28, 2023

We had excellent service and Robbie was great to work with! We would highly recommend this dealership for service! More

by julielueck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Mattson
May 01, 2023 -

Mercedes-Benz of North Orlando responded

Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

April 24, 2023

It was ok even the wait time was lengthy it was pleasant they did a good job installing my tires despite leaving off two (2) of my valve caps nevertheless I would return. More

by lg1775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Apr 27, 2023 -

Mercedes-Benz of North Orlando responded

Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

Apr 27, 2023 -

lg1775 responded

Here is my email lg1775@yahoo.com

April 21, 2023

Easy to schedule appointment and car was ready when promised. Did a good job washing car. Dealer was very good, Mercedes cost for service was done on a contract that I tried to eliminate. Approximate More

by rcloughl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name
Apr 24, 2023 -

Mercedes-Benz of North Orlando responded

Hello, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!

April 21, 2023

Robert took excellent care of me. Kept me informed every step of the way. Tom was instrumental in immediately getting me a loaner car as my service was unexpected. More

by dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Apr 24, 2023 -

Mercedes-Benz of North Orlando responded

Thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

April 08, 2023

Recently had 90K service on my Mercedes GLA at Mercedes Of North Orlando. I made an appointment for a Saturday morning, first thing 7AM. I was greeted by the reception staff at the establishment. I was fu More

by cjdoviedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca Mason
Apr 08, 2023 -

cjdoviedo responded

Thanks for the great service!

April 07, 2023

All personnel treated us like VIPs. Truly a pleasure able experience. The best experience ever More

by Smoopey71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Walsh, Sied
Apr 20, 2023 -

Mercedes-Benz of North Orlando responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

April 05, 2023

A pleasure to do business with Sanford Mercedes. Always welcoming and totally clear about what needs to be done! I was dealing with a great team member ( Briana) who was amazing figuring out my is More

by ronaliciene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briana
Apr 08, 2023 -

Mercedes-Benz of North Orlando responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of North Orlando. Please don't hesitate to reach out if there's anything additional we can do for you.

March 31, 2023

We have visited the dealership for service before, and enjoyed a quick turnaround as our paperwork was ready to go from the start. This time, when our service advisor Robert was out, Bianca took the lead More

by marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert, Bianca
Apr 05, 2023 -

Mercedes-Benz of North Orlando responded

Hi Marie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

March 27, 2023

Scheduled my MB 600sl for an oil change. Service was provided promptly and courteously. Service staff was awesome!! More

by cabright550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anderson De Leon
Mar 30, 2023 -

Mercedes-Benz of North Orlando responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 26, 2023

Was a bit surprised by cost of oil change, quoted a price over the phone but price at dealership was more. Will be more aware of costs next time that I visit a dealership. More

by MAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca
Mar 29, 2023 -

Mercedes-Benz of North Orlando responded

Hi, thank you very much for sharing these comments, Mag. If you are willing, please call our General Manager at (407) 710-5111 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

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