Mercedes-Benz of North Orlando - Service Center

The service was just OK. The people were quite polite, although I wish they could be better at communication. It is so hard to a hold of a service advisor to communicate with The people were quite polite, although I wish they could be better at communication. It is so hard to a hold of a service advisor to communicate with me. Sometimes I leave messages without getting a call back. When I leave a text on their texting system sometimes I didn't get an answer. Sometimes I would always have to stop by the dealer itself to really get a response. The work done of my car was just acceptable. When they handed me the keys tk my car. I opened the hood and coolant was leaking. So I didn't accept the car. They were understanding and polite about it when they take the keys back, which I give credit for. I know mistakes can happen as no one is perfect. for a dealer service department that are supposed to be professionals of the brand, having this all add up doesn't leave a sweet memory for me. I'm just relieved I get my car fixed eventually. Hopefully the dealer service department can provide a better experience for me and other customers in the future. More

Josh was very professional, he kept in constant touch with me to let me know the progress of my service. I was a little disappointed with the car wash as they only washed the top half not the bottom, with me to let me know the progress of my service. I was a little disappointed with the car wash as they only washed the top half not the bottom, weird. I asked for my convertible top to be examined for a problem which they did very thoroughly. But after I returned home I noticed the the headliner was very dirty and had black grease marks all over. I’m assuming that the technician did not have clean hands when he made the inspection! Not too happy about that, would like it rectified. More

Bianca M was Quick and efficient . She was also very informative. Will recommend her again She was also very informative. Will recommend her again More

Bianca at MB of North Orlando is absolutely phenomenal. I brought my GLC300 in for a last minute alignment and to buy 4 new tires. I had my car back in an hour and the overall price was great. I brought my GLC300 in for a last minute alignment and to buy 4 new tires. I had my car back in an hour and the overall price was great. More

Autonation extended warranty does not pay for repairs like control box attached to headlight, emissions system problems....waste of money.....too expensive to get repairs here, so why would i buy another like control box attached to headlight, emissions system problems....waste of money.....too expensive to get repairs here, so why would i buy another vehicle from them ? Won't ever again ! More

Was a pleasure to deal with the service department. Dave the service advisor was very helpfull and job was quickly done. Wish all dealer had such a good service dept. Dave the service advisor was very helpfull and job was quickly done. Wish all dealer had such a good service dept. More

Got me in when I couldn't get in anywhere else. Advisor was great! The mechanic sent me a video from under my van explaining the problem. They're understood that this van is my way of making a livi Advisor was great! The mechanic sent me a video from under my van explaining the problem. They're understood that this van is my way of making a living and got it out on a timely manner. Thanks Mercedes North. I found my place for my van to be repaired even though the drive is longer! More

Great service. I was able to get in without an appointment and they were able to get everything done quickly. Really responsive service rep. I was able to get in without an appointment and they were able to get everything done quickly. Really responsive service rep. More

Even though I moved over 60 miles away , I return to them cause they are wonderful! Josh was very polite and kept me informed about the progress of my car during its visit ! cause they are wonderful! Josh was very polite and kept me informed about the progress of my car during its visit ! More

Very efficient, professional and courteous service provided at this dealership. Excellent in every way! My appointment was quick and easy. provided at this dealership. Excellent in every way! My appointment was quick and easy. More