Mercedes-Benz of North Orlando - Service Center

Good service, good communication, good staff. They did really well on my car and service was great. They did really well on my car and service was great. More

Good Fast service. They strive to make the customer happy. I was having issues with my car and they took me in the same day and was done by the next day. Joshua was my They strive to make the customer happy. I was having issues with my car and they took me in the same day and was done by the next day. Joshua was my advisor for my service and was very attentive and kept me updated at all times. I really appreciated the service ! More

We had an appointment at 10:00 and we got there a little early and they still took us in they did everything vary fast and efficient. early and they still took us in they did everything vary fast and efficient. More

The service here is very fast,We scheduled a B service for our vehicle,since the service takes couple of hours,they give us a loaner vehicle to us and they finished the service in less than 4 hours,Strong for our vehicle,since the service takes couple of hours,they give us a loaner vehicle to us and they finished the service in less than 4 hours,Strongly recommend More

Josh is a promptly service person. He helped to expedite the fix. and well communicate thru the process starting to end. I 100% satisfy and recommend. He helped to expedite the fix. and well communicate thru the process starting to end. I 100% satisfy and recommend. More

Ryan in Sales was very friendly, professional and knowledgeable. Michael in Finance, I know one day he will become a District Manager with his personality and knowledge. knowledgeable. Michael in Finance, I know one day he will become a District Manager with his personality and knowledge. More

They always do a great job. Their service department is professional, timely, and and thorough! Their service department is professional, timely, and and thorough! More

Had a great experience with Joshua in service. He keep me posted on the status of my car as my tire was being fixed. Very professional and personable. He keep me posted on the status of my car as my tire was being fixed. Very professional and personable. More

When I bought a used car at their dealership it had a 3 year 36,000 warranty. I was told at the time if I prepaid for service at this time then I didn't have to worry about big costs in the future, which I year 36,000 warranty. I was told at the time if I prepaid for service at this time then I didn't have to worry about big costs in the future, which I did to the tune of around $1500. So I call for an oil change and inquire about my balance on my prepaid service and was told that my prepaid service expired. The extra money that I paid ahead had expired? I had only used them once for an oil change, so I figure that they got me for over $1000. I was told that since I didn't use it up by 3 years or 36000 miles it expired and is gone from my account. This was above and beyond the 3 year, 36000 warranty, and the manager advised me that it should have been explained to me, it wasn't. DO NOT buy any prepaid services from them, it's a scam. I will never do business with them again. More

The service was just OK. The people were quite polite, although I wish they could be better at communication. It is so hard to a hold of a service advisor to communicate with The people were quite polite, although I wish they could be better at communication. It is so hard to a hold of a service advisor to communicate with me. Sometimes I leave messages without getting a call back. When I leave a text on their texting system sometimes I didn't get an answer. Sometimes I would always have to stop by the dealer itself to really get a response. The work done of my car was just acceptable. When they handed me the keys tk my car. I opened the hood and coolant was leaking. So I didn't accept the car. They were understanding and polite about it when they take the keys back, which I give credit for. I know mistakes can happen as no one is perfect. for a dealer service department that are supposed to be professionals of the brand, having this all add up doesn't leave a sweet memory for me. I'm just relieved I get my car fixed eventually. Hopefully the dealer service department can provide a better experience for me and other customers in the future. More