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Mercedes-Benz of North Orlando - Service Center

Sanford, FL

4.5
172 Reviews

172 Reviews of Mercedes-Benz of North Orlando - Service Center

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October 21, 2023

There diagnostic center is a joke and I had to pay 287 $$.. and spend three afternoons there for nothing .. Great specialists! More

by andreasbrabandt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diagnostic center
Oct 24, 2023 -

Mercedes-Benz of North Orlando responded

We are disappointed to hear that you did not have a more positive experience with us at Mercedes-Benz of North Orlando. We'd like the opportunity to turn your experience around. Please reach out to us at (407) 710-5111 at your earliest convenience to discuss how we can turn this experience into a positive one.

October 17, 2023

The service was great but this dealer was 35% -50%more expensive than the dealer I usually use. More

by emteejay1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall
Oct 20, 2023 -

Mercedes-Benz of North Orlando responded

Hi, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (407) 710-5111 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

October 09, 2023

Dealer was excellent, they had my loner car ready. I was able to drop off my car faster than expected and when the car was ready, they called me and it was also a fast process. More

by holmessalazar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Oct 11, 2023 -

Mercedes-Benz of North Orlando responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 15, 2023

The dealership was very well maintained. Everyone this very professional. It was an overall good experience More

by lchilds001
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Sep 19, 2023 -

Mercedes-Benz of North Orlando responded

Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 07, 2023

Dave and his team at Mercedes-Benz of North Orlando give great service and take care of me like I'm family!!!! My 2021 Sprinter 2500 is running like a champ!!! More

by williampatrickgolden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Sep 12, 2023 -

Mercedes-Benz of North Orlando responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 29, 2023

Excellent customer service with Robbie for recall. Great waiting area, pleasant, clean very nice complementary beverage and snack station. More

by dmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie
Sep 03, 2023 -

Mercedes-Benz of North Orlando responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 25, 2023

Came in the dealership worried left happy! guys, there really gave me great service and got right to the point and took care of the problem. Thank you.🙂 More

by Roseandre83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hairstyles
Aug 30, 2023 -

Mercedes-Benz of North Orlando responded

Hi, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 24, 2023

Everybody that works there is very friendly and knowledgeable. The customer service is excellent and they work to resolve any issues as efficiently as possible. More

by gbacchus001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Aug 29, 2023 -

Mercedes-Benz of North Orlando responded

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 21, 2023

I am a customer of this brand Because of the personnel that Walter has gathered to provide customer service. Every member of this group is engaged whether they are helping or just walkng by while you are More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Matson-Service; Jordan- Sales; Walter-GM
Aug 25, 2023 -

Mercedes-Benz of North Orlando responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 20, 2023

The customer service is always good and I know my vehicle is in good hands. More

by vme435
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Aug 29, 2023 -

Mercedes-Benz of North Orlando responded

Hi, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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