Mercedes-Benz of North Orlando - Service Center

Always a good experience at Mercedes-Benz of North Orlando. Our service rep Jennifer is very knowledgeable, friendly and great to work with. Highly recommend this dealership for new, pre-owned automo Orlando. Our service rep Jennifer is very knowledgeable, friendly and great to work with. Highly recommend this dealership for new, pre-owned automobiles and service. More

I won't be back Made an appointment to have my GLC serviced. The car indicated A2 service required . When I made the appointment I said I would wait for the service a Made an appointment to have my GLC serviced. The car indicated A2 service required . When I made the appointment I said I would wait for the service and was told 2 hours. When I arrived the service person said that I did not need A2 but instead B1 and the wait would be 5 hours, the cost would be $1400.00 and they had some more suggestions. I really felt like I was getting ripped off and told them to simply do an oil change. 2.5 hours later the car was done but they did not reset the service indicator which would come on every time I start the car. I ask for the reset and was first told that it was Mercedes Benz policy not to reset.Only after I really got in the guys face did he agree to reset the indicator. I will never go back there for service again. I believe that they push to upsell and actually are quite arrogant. More

Service Department Disaster I am a professional doctor who lives in the Lake Nona area who went out of my way to drive to Sanford, FL to purchase my 65,000 2017 E Class Mercedes I am a professional doctor who lives in the Lake Nona area who went out of my way to drive to Sanford, FL to purchase my 65,000 2017 E Class Mercedes vehicle 3 months ago. I came in this week with a simple complaint. My BRAND NEW tire had a bubble in it and I came in to see how Mercedes would handle the situation. The service here was quite disgusting. The assistant service manager basically told me there was nothing he could do and that I would need to buy a new $500/tire! He also let me know that I can purchase a rental as well because they don't have any tires in stock. He also told me he could shop at tire shops for me as well. I drove all the way from Orlando to hear this news. There was no compromise, no helpful solutions and absolutely terrible service here. There should have been something done to help me at this moment instead of letting me risk staying in a car that could implode at anytime. It's a 65,000 car! Only 3 months in and you people tell me this is my fault. I know how to drive, and how I drive. I'm sure you people had a tire that you could have given me or a better solution. Worst car customer service ever. I simply can't believe Mercedes Benz issues this type of cold, unprofessional, unreliable, and spiteful service. Of course I had to go to a local tire shop to get another tire since you people could not help me. People don't waste your time or money here at this Sanford Mercedes. More

Flat tire and broken rim repair We were driving from Sarasota to Jacksonville, got a broken rim and flat tire on a highway,came to the dealership at 6pm to get help. We received an We were driving from Sarasota to Jacksonville, got a broken rim and flat tire on a highway,came to the dealership at 6pm to get help. We received an outstanding 5 star treatment from Scott Somerhalder, he was outside of the office showing where to park our car,invited to his office and treated us as a long time well known customers. The whole process of getting a loner car and getting papers signed for repairs took 15 min-very officiant and extremely professional! Very impressive. More

Service/warranty work Purchased my new diesel GL350 in 2014-has been towed twice, first time at 795 miles, then again this past spring since it would not start again-just o Purchased my new diesel GL350 in 2014-has been towed twice, first time at 795 miles, then again this past spring since it would not start again-just out of the blue. Within the last 2 weeks, the engine light appears-new part ordered, put in and when I went to drive it-the check engine light went on again! Mercedes USA sent in a technican for the first no start incident. Once, twice-third time I am done with the service attitude at this dealership-service is not their forte! Left vehicle night before for early service, I received no call as to what time I could pick up my vehicle until I called at 2:30 pm to inquire! Then the blah blah started-well we have to keep the car to drive it 60 miles to make sure it is installed correctly. Really-this and that they needed the car for a few days was never indicated when I called to make an appointment nor when I dropped the car off. No communication at this dealership. Last quote was "I didn't build the car". Yes but you do have the avenue to "service" the customer by contacting Mercedes USA as soon as you see the list of problems this vehicle has had! More

Timothy Furtado is an outstanding employee. His customer service is unparalleled He is always happy to answer your questions. If your not sure of what you were advised he takes the time to explain it again service is unparalleled He is always happy to answer your questions. If your not sure of what you were advised he takes the time to explain it again. This gentleman really represents true customer service. I am glad he is back at the Sanford location. More

Mike Etzold goes the extra mile to insure ABSOLUTE satisfaction in servicing my cars. I have three Mercedes automobiles and have never been disappointed or in any way inconvenienced. It is rare for satisfaction in servicing my cars. I have three Mercedes automobiles and have never been disappointed or in any way inconvenienced. It is rare for a dealership to get everything right, on time, and at or under the estimated cost. But that is my experience here. More

Car was towed by MB roadside assistance as spare tire had leaking stem valve; they wanted to keep car four days to find a tire; when pressed they found a tire; got car back and window molding was scratched; leaking stem valve; they wanted to keep car four days to find a tire; when pressed they found a tire; got car back and window molding was scratched; complained to AutoNation who told them to fix it; they replaced molding and when picked up car pulled out onto the highway and saw a crack on the front right side of the windshield; pulled back into the dealership and man who brought the car to me said he saw the crack then; Greg said he checked car after service and it was not cracked. So some time between service and me picking car up the windshield was cracked. Lee, service manager, said the car was like that, they did not do, Greg was not a service tech so did not know anything, etc., etc. and they were not going to fix it. More

Lee the service manger was wonderful to work with! Will never go to another dealership! Very friendly and very accommodating!! The parts department is amazing! never go to another dealership! Very friendly and very accommodating!! The parts department is amazing! More