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Mercedes-Benz of North Orlando - Service Center

Sanford, FL

4.5
172 Reviews

172 Reviews of Mercedes-Benz of North Orlando - Service Center

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March 19, 2022

Excellent service. Tom Welch was very courteous and helpful during our visit. He answered all of our questions and gave us a much better orientation to the vehicle than More

by Larry Arms
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Welch
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Mar 24, 2022 -

Mercedes-Benz of North Orlando responded

Hello Larry, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

March 14, 2022

Prompt and courteous response to roadside assistance request. Knowledgeable & experienced tech assistance & resolution. Easy access to my location More

by etrewick
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
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Mar 16, 2022 -

Mercedes-Benz of North Orlando responded

We are pleased to hear you had such a positive experience with us, Etrewick! We always strive to provide personable and excellent customer service. Thank you for the review!

March 13, 2022

From the time I arrived, until I departed, the service rep was very accommodating, friendly, and professional. Excellent service. More

by Solecollector
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kumar Vir
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March 04, 2022

The people, the service. .the efficiency...the cleanliness....I could not ask for a better experience!! More

by aguilapamelamary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
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Mar 07, 2022 -

Mercedes-Benz of North Orlando responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 03, 2022

Mercedes Benz of North Orlando provides superior service. The staff is friendly and our service manager Tom Welch is excellent. We always have great experiences with this dealership! More

by JC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Welch
Report | Print
Mar 06, 2022 -

Mercedes-Benz of North Orlando responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 03, 2022

Hope did an amazing job in taking car of my vehicles problems and her follow up was superb. I am very happy with the service performed. More

by lsurdin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hope
Report | Print
Mar 06, 2022 -

Mercedes-Benz of North Orlando responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of North Orlando. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 28, 2022

Kumar was my service advisor. He provided exceptional service, very professional and very knowledgeable. Will definitely return and refer others. More

by Jesica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kumar Vir
Report | Print
Mar 02, 2022 -

Mercedes-Benz of North Orlando responded

Hello Jesica, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of North Orlando. We are always more than happy to assist you if anything else comes up. Take care!

February 21, 2022

ALL STAFF is courteous and helpful. The dealership is always clean and parking is always available to me. More

by markchinelli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kumar Vir
Report | Print
Feb 22, 2022 -

Mercedes-Benz of North Orlando responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.

Feb 22, 2022 -

markchinelli responded

Kumar was very polite and helpful. Thanks for everything

February 16, 2022

Great customer service! Communication is straightforward. No hidden charges. Everything is explained in detail. Reasonable wait time. More

by rwhagner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christal Etzold
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Feb 21, 2022 -

Mercedes-Benz of North Orlando responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

February 12, 2022

I was surprised that a 9:30 appointment caused a wait time of 4 hours to determine the location of cabin noise. The explanation of the problem made no sense to me. (I'm a former ASE certified technician More

by jspence4747
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
no
Report | Print
Feb 14, 2022 -

Mercedes-Benz of North Orlando responded

Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of North Orlando take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (407) 710-5111 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

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