Mercedes-Benz of North Orlando

They always do a great job. Their service department is professional, timely, and and thorough! Their service department is professional, timely, and and thorough! More

France was very professional and helpful. Very pleased with the buying experience. Will come back for service when needed. Very pleased with the buying experience. Will come back for service when needed. More

When I bought a used car at their dealership it had a 3 year 36,000 warranty. I was told at the time if I prepaid for service at this time then I didn't have to worry about big costs in the future, which I year 36,000 warranty. I was told at the time if I prepaid for service at this time then I didn't have to worry about big costs in the future, which I did to the tune of around $1500. So I call for an oil change and inquire about my balance on my prepaid service and was told that my prepaid service expired. The extra money that I paid ahead had expired? I had only used them once for an oil change, so I figure that they got me for over $1000. I was told that since I didn't use it up by 3 years or 36000 miles it expired and is gone from my account. This was above and beyond the 3 year, 36000 warranty, and the manager advised me that it should have been explained to me, it wasn't. DO NOT buy any prepaid services from them, it's a scam. I will never do business with them again. More

The service was just OK. The people were quite polite, although I wish they could be better at communication. It is so hard to a hold of a service advisor to communicate with The people were quite polite, although I wish they could be better at communication. It is so hard to a hold of a service advisor to communicate with me. Sometimes I leave messages without getting a call back. When I leave a text on their texting system sometimes I didn't get an answer. Sometimes I would always have to stop by the dealer itself to really get a response. The work done of my car was just acceptable. When they handed me the keys tk my car. I opened the hood and coolant was leaking. So I didn't accept the car. They were understanding and polite about it when they take the keys back, which I give credit for. I know mistakes can happen as no one is perfect. for a dealer service department that are supposed to be professionals of the brand, having this all add up doesn't leave a sweet memory for me. I'm just relieved I get my car fixed eventually. Hopefully the dealer service department can provide a better experience for me and other customers in the future. More

Josh was very professional, he kept in constant touch with me to let me know the progress of my service. I was a little disappointed with the car wash as they only washed the top half not the bottom, with me to let me know the progress of my service. I was a little disappointed with the car wash as they only washed the top half not the bottom, weird. I asked for my convertible top to be examined for a problem which they did very thoroughly. But after I returned home I noticed the the headliner was very dirty and had black grease marks all over. I’m assuming that the technician did not have clean hands when he made the inspection! Not too happy about that, would like it rectified. More

We were extremely pleased with our buying experience. Christian Arango was very friendly, professional and went out of his way to provide us with answers to all our questions. His team member Josh who sh Christian Arango was very friendly, professional and went out of his way to provide us with answers to all our questions. His team member Josh who showed us the car on our first visit was also very professional. More

Bianca at MB of North Orlando is absolutely phenomenal. I brought my GLC300 in for a last minute alignment and to buy 4 new tires. I had my car back in an hour and the overall price was great. I brought my GLC300 in for a last minute alignment and to buy 4 new tires. I had my car back in an hour and the overall price was great. More

Bianca M was Quick and efficient . She was also very informative. Will recommend her again She was also very informative. Will recommend her again More

Sales and service…this is a five star team all around. I continue to be pleased and impressed by the team! I continue to be pleased and impressed by the team! More

Autonation extended warranty does not pay for repairs like control box attached to headlight, emissions system problems....waste of money.....too expensive to get repairs here, so why would i buy another like control box attached to headlight, emissions system problems....waste of money.....too expensive to get repairs here, so why would i buy another vehicle from them ? Won't ever again ! More