Mercedes-Benz of North Orlando

Oren was awesome! Me and my wife just recently brought a Mercedes glc300 from Mercedes-Benz Sanford. Right from the start we had the best experience. Oren, who was look Me and my wife just recently brought a Mercedes glc300 from Mercedes-Benz Sanford. Right from the start we had the best experience. Oren, who was looking after us, made it very easy and a very enjoyable experience. He had great professionalism and was easy to get along with. We love our new car and would highly recommend anyone who wants a to purchase a Mercedes to go to Mercedes-Benz, Sanford and ask for Oren. More

Oren and team Not your typical experience. No need to tale a deep breath or feel like youre about to get smacked. These guys get it they get what we want. Multiple Not your typical experience. No need to tale a deep breath or feel like youre about to get smacked. These guys get it they get what we want. Multiple purchases on new and used end. Not a single issue. Service sales and follow up. Oren is my guy there and has led me to believe theres honesty in the field!!!! Whole team awesome and prices all verified as best. They wont sell a substandard car. This is the real deal.pun intended More

Great People My wife and I ordered a new mercedes they said it would be about 3 months but we received in it 2 months get news. The service when we picked up was f My wife and I ordered a new mercedes they said it would be about 3 months but we received in it 2 months get news. The service when we picked up was fantastic,everyone paid attention to us and answered all questions promply. We diffently will return to this dealership. what a great job was performed and the car is beautiful . Finance went extremely well ,very fast new what he was performing very smooth and correct, friendly and made us feel confortable.[Jhon Montoya]Our sales person keep in touch while the car was on order,kept us up today. when it came in ,called right away and we scheduled a pickup very happy to hear from him [Oren Mishael ] just can't say how much we were appreciated. Ed & Patty Bogan More

Service Department Disaster I am a professional doctor who lives in the Lake Nona area who went out of my way to drive to Sanford, FL to purchase my 65,000 2017 E Class Mercedes I am a professional doctor who lives in the Lake Nona area who went out of my way to drive to Sanford, FL to purchase my 65,000 2017 E Class Mercedes vehicle 3 months ago. I came in this week with a simple complaint. My BRAND NEW tire had a bubble in it and I came in to see how Mercedes would handle the situation. The service here was quite disgusting. The assistant service manager basically told me there was nothing he could do and that I would need to buy a new $500/tire! He also let me know that I can purchase a rental as well because they don't have any tires in stock. He also told me he could shop at tire shops for me as well. I drove all the way from Orlando to hear this news. There was no compromise, no helpful solutions and absolutely terrible service here. There should have been something done to help me at this moment instead of letting me risk staying in a car that could implode at anytime. It's a 65,000 car! Only 3 months in and you people tell me this is my fault. I know how to drive, and how I drive. I'm sure you people had a tire that you could have given me or a better solution. Worst car customer service ever. I simply can't believe Mercedes Benz issues this type of cold, unprofessional, unreliable, and spiteful service. Of course I had to go to a local tire shop to get another tire since you people could not help me. People don't waste your time or money here at this Sanford Mercedes. More

Lying a lot!!!! Worst place to purchase, Jose sales manager, keep lying constantly, unfit to work at Mercedes, he needs to go to Kia to wash the cars. Never come back Worst place to purchase, Jose sales manager, keep lying constantly, unfit to work at Mercedes, he needs to go to Kia to wash the cars. Never come back again. More

Flat tire and broken rim repair We were driving from Sarasota to Jacksonville, got a broken rim and flat tire on a highway,came to the dealership at 6pm to get help. We received an We were driving from Sarasota to Jacksonville, got a broken rim and flat tire on a highway,came to the dealership at 6pm to get help. We received an outstanding 5 star treatment from Scott Somerhalder, he was outside of the office showing where to park our car,invited to his office and treated us as a long time well known customers. The whole process of getting a loner car and getting papers signed for repairs took 15 min-very officiant and extremely professional! Very impressive. More

Service/warranty work Purchased my new diesel GL350 in 2014-has been towed twice, first time at 795 miles, then again this past spring since it would not start again-just o Purchased my new diesel GL350 in 2014-has been towed twice, first time at 795 miles, then again this past spring since it would not start again-just out of the blue. Within the last 2 weeks, the engine light appears-new part ordered, put in and when I went to drive it-the check engine light went on again! Mercedes USA sent in a technican for the first no start incident. Once, twice-third time I am done with the service attitude at this dealership-service is not their forte! Left vehicle night before for early service, I received no call as to what time I could pick up my vehicle until I called at 2:30 pm to inquire! Then the blah blah started-well we have to keep the car to drive it 60 miles to make sure it is installed correctly. Really-this and that they needed the car for a few days was never indicated when I called to make an appointment nor when I dropped the car off. No communication at this dealership. Last quote was "I didn't build the car". Yes but you do have the avenue to "service" the customer by contacting Mercedes USA as soon as you see the list of problems this vehicle has had! More

Timothy Furtado is an outstanding employee. His customer service is unparalleled He is always happy to answer your questions. If your not sure of what you were advised he takes the time to explain it again service is unparalleled He is always happy to answer your questions. If your not sure of what you were advised he takes the time to explain it again. This gentleman really represents true customer service. I am glad he is back at the Sanford location. More

Having to be new to Florida and needing to make a large investment, Jerry was knowledgeable, informative and genuine in guiding me getting my new car at right price. Most importantly after the sale he fo investment, Jerry was knowledgeable, informative and genuine in guiding me getting my new car at right price. Most importantly after the sale he followed up to make sure I was pleased with the car and if I had any questions or needed anything else not to hesitate to contact him. As well, I was very pleased with the Jeff (manager). It felt everyone is there for one specific reason that is to provide the best service as whole. Thank you... Sevan More

Sunday Afternoon, Football or trade in my current CPO. I was able to both! Great Dealership, Great Sales (Ivan Bravo) Great Finance (Victor). Don't have to spend all day debating your deal. Very friendly, was able to both! Great Dealership, Great Sales (Ivan Bravo) Great Finance (Victor). Don't have to spend all day debating your deal. Very friendly, easy to work with, got to watch football and home 2 hours before the late game. Living in Jacksonville with 2 Mercedes dealers in town, I would definitely opt to make the drive to Mercedes of North Orlando again! More